Humayon

Hello @ntech21,
Hope you are well and sorry for the inconvenience.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
It will help me to quickly figure out the issue and squash it immediately.
Thank you

Hello,
Please follow the below doc in order to manage your license key.

License

If still, the same error message appears then provide us with your order ID so that we can check it.
Thank You

Hi @cybergogoappsgmail-com,
Yes, please follow the video.
I haven’t changed anything on your site yet.
Regards

Hello @cybergogoappsgmail-com,
Please follow this screencast I just made for you.
Hopefully, now you are clear about it.
Let me know if you need further assistance regarding this matter.
Thank You

Hi @robertwikholm/,
Thank you for your query.
Please use the below shortcode and use parameter orderby="date" in order to show the latest/recent docs.
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/
Let me know if you need further assistance regarding this matter.
Best Regards

Hi @cybergogoappsgmail-com,
Hope you are well. And sorry for the inconvenience.
First of all, make sure that you are using the latest version of the WPDM and its related add-on.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @iryan,
I have created a test package here and it’s working fine.
There might be a problem with the package creation or the user role.
Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
Thanks.

Hi @robertwikholm,
Welcome to the support forum.
The demo needs the following items:

WPDM PRO
WPDM – Archive Page add-on
WPDM Gutenberg Blocks
WPDM – User Reviews add-on
Attire theme
Attire Blocks
And the demo import file to head start

The demo import file can be found here.
Thank You

Hello @yvonneb,
Sorry for the inconvenience.
In our test environment, both of them are working fine.
Make sure that you are using the latest browser.
Also, you can follow this article as well.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thanks.

Hi @nzaa85769,
Hope you are well and sorry for the inconvenience.
In our test environment, it’s working fine.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank you

Hello @yvonneb,
It’s already been reported in the bug list and our team is working on this alongside several other improvements and fixes.
Once, it’ll be fixed, I will notify you instantly.
Thank You for your understanding and cooperation.
Warm Regards

Hi @ivanturatti,
Glad to hear that it worked.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Best Regards

Hello @ivanturatti,
In my inspection, I found that you are using ad older version of the WPDM Pro.
Please download the latest version 6.0.8 of the WPDM Pro from here.
Then, remove the older version and install the latest downloaded version. You can take a backup for safety before performing such action.
Hopefully, your problem will be solved.
Thank You

Hi @stephen-currahgmail-com,
You can rename the folder or simply delete the folder using FTP software and then try to install the plugin.
However, on attempting to reinstall it shouldn’t remove the code and DB entries but for safety please take a backup before reinstall.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
With Regads

Hello @yumaworks,
Glad to hear that your issue has been resolved.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
With Regards

Hello @taracox,
It seems you are using the WPDM free version 3.2.16 and the latest version of the WPDM Pro is right now 6.0.8.
You can download the latest version from here.
However, please provide us with your main admin account where I can access the installed plugin and full download manager option as your site is network-enabled.
Also, there can be a conflict with other third-party plugins, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then.
Regards

Hello @iryan,
Hope you are well. And sorry for the inconvenience.
First of all please make sure that you are using the latest version of the WPDM Pro plugin.
I hope it will work fine then. If it doesn’t work, please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Hello @bostjanlaba,
Hope you are well. And sorry for the inconvenience.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
However, Auto-update sometimes fails due to auth error or server file permission issue, however, you always can download any add-on from here and install it.
Thank you

Hello @goldenmoon,
Hope you are well.
Please make sure that you are using the latest version of WPDM.
If still, the problem exists, then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Thank You

Hello @ivanturatti,
Hope you are well.
Lots of WPDM required files are not loading properly from the server that’s why the file icons are appearing as big.
Please check this.
Make sure to clear your browser, website and CDN caches if you have any.
If, still the problem exists, then please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thank You

Hello @stephen-currahgmail-com,
Welcome to the support forum.
Auto-update sometimes fails due to auth error or server file permission issue.
However, please remove the older/previously installed WPDM Pro plugin and install the latest version by downloading from here.
Thank You

Hi @ncatadmin,
Hope you are well and welcome to the support forum.
Please follow the below instructions properly in order to get your valid license.

License

However, the reinstall procedure should not harm your packages and settings.
Let me know if you still need further assistance regarding this matter.
Thank You