Humayon

Hello,
Images are not downloading due to some errors. You can check it here.
Can you please clear your site cache? Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking.
If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Thanks.

Hello,
Thank You for the clarification video.
We are checking your issue.
However, it will be very cooperative if you provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Old version users are not useless but the latest version comes with bug fixes and compatibility.
Regards

Hello @meylo,
Hope you are well.
There can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
If still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Regards

Hello @ruben-ys,
Hope you are well.
You have attached files from the media library that’s why it’s showing place holder image.
However, if you upload the images directly or attach them from the server as a server path then the images should be visible.
Let me know if you need further assistance regarding this matter.
Thank You

Hello @midihead7,
Hope you are doing great.
Well, it’s completely safe to use and not a threat actually as lots of other users are using it on several servers and systems.
You can add it to the Bitdefender scan exclusion list by following this. Then you should be able to upload and use it on to your server without any interruption.
Regards

You are welcome.
However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.
Regards

Hello @dharbottle,
Welcome to the support forum.
You can change the page template by using the below add-on.

WPDM Page Templates

Thanks

Hello,
In my inspection, I found that the Advanced Access Control add-on is not installed on your server.
Please install and activate the latest version by downloading from here.
It should resolve your issue.
Thanks

Hello @nydunes,
Hope you are well. And sorry for the inconvenience.
According to the latest update of WPDM PRO, you also need to update the Advanced Access Control add-on as well. Please update it, or you can download them from here.
I hope it will work fine then. If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank you

Hi @pap1723,
We have released the WPDM - Active Campaign Subscription add-on update.
Please update your copy right now which should resolve the issue.
Let us know if you need further assistance regarding this matter.
Regards

Hi @pap1723,
Thank you for the credentials.
I have found the issue and forwarded it to our core development team. Hopefully, it will be adjusted through the add-on or plugin update.
If I get any updates from the dev team I will let you know instantly.
Thanks.

Hello @webmasteraci,
Sorry for this inconvenience.

First of all please make sure that you are using the quote " instead of comma ” in the shortcode parameter.

However, You are using the latest WPDM Free version but since you have posted in the PRO forum SO I assume that you have the Pro plugin access.

Make sure that WPDM and all of its related add-ons you are using are in the latest version.
The current version of WPDM Pro is 6.0.8.
The current version of the WPDM directory (Archive Page) add-on is 4.3.2.

If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Also, please share the related page/file/package URL with us where the issue exists.

Best Regards

Hello @lucky-pricne,
Hope you are well.
First of all, please update your copy to the latest version which is right now 3.2.18.
If it doesn’t work, then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thanks

Hello @yvonneb,
It’s difficult to troubleshoot without checking the backend configuration.
Anyway, have you tried after applying this setting?
Thanks.

Hello @nvision,
Hope you are doing great.
Currently, there is no option to clear the old/outdated files. However, we are going to add a new option in the next/future update under the settings/package edit section like this delete associated files when the package gets deleted.
So, please cooperate and spare us some time.
Also, if you remove/delete files from the uploads->download-manager-files then it should show Sorry! File not found! instead of going to wp-admin.
Make sure that there is no redirection applied.
If still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Regards

Hello @essentially-empowering,
Hope you are well and sorry for the inconvenience.
Can you please clear your site cache? Also, there can be a conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch the theme to another for checking, please let me know then.
If still, the problem exists then please provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Hello @smerrittviveve-com,
Hope you are well and thank you for letting us know about the bugs.
We have found the issue and I have added it to the bug list which will be adjusted in the upcoming update.
So, please cooperate and spare us some time while the update is being prepared.
Thanks

Hello @pap1723,
Hope you are doing great.
Please, provide us with your temporary wp-admin login details and site URL in a private reply for checking the issue.
Also, please share the related page/file/package URL with us where the issue exists.
Thank You

Hello @jrpajr,
Hope you are doing great.
There is no limit in creating packages however you can attach/add only one file in the WPDM free version where multiple files attach/add is possible with the WPDM Pro.
Let me know elaborately what issue you are facing exactly.
Regards

Hi,
You have to provide us with the SFTP and admin access so that we can check the issue elaborately.
In our test, we found there is no conflict exists. Also, you have to use either the free or Pro version at a time. Not both of them together.
Without accessing your admin panel how should we debug and resolve issues for you?
If you cooperate with us by providing access, we can guarantee you that your issues will be resolved and we will be able to set up a demo for you as your refund period is over.
Thanks

Hello,
In that case, please cooperate with us by sharing your temporary wp-admin login details and site URL in a private reply and also please share the related page/file/package URL with us where the issue exists.
We need to check it elaborately.
Regards

Hi,
Sorry for the inconvenience.
WPDM Free and Pro versions are different.
In our test environment, it’s working fine.
Can you please explain a bit about the messy scenario?
Also, let us know about the CSS incompatibilities.
In order to check the upload from the server issue please provide us with your temporary wp-admin login details and site URL in a private reply and please share the related page/file/package URL with us where the issue exists.
It will be very cooperative if you record me reproducing your issue using a tool like this?
It helps me to quickly figure out the issue and squash it immediately.
Regards

Hi,
The stats table can be big based on your site traffic and downloads.
Deleting stats data shall clear the stats table, but still, package download count will be available.
Enabling the auto-clean option will keep your session table clean.
Keep selected the Save in Database option because the Save in file option is for the low traffic sites.
However, we are checking the Temporary Storage Management issue which will be adjusted with the upcoming update.
Thanks