Humayon

Dear Laura,

Thank you for writing to us.

To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

I am looking forward to hearing from you.

Hi Frank,

Thank you for writing to us.

Can you please share your associated order ID so we can investigate further from there?

We are looking forward to hearing back from you.

Regards

Hi,

Thank you for your clarification.

I have tested and it appears that the download link is working fine: https://www.loom.com/share/e044f1191db04b4aae161e2351638415?sid=f02486bf-e712-496e-b226-513b6076492a

Please let me know if I am getting it wrong.

Regards

Hi,

Thank you for your response.

However, the login credentials you have shared prior and not working.

Please have a look at this: https://www.loom.com/share/805c506aa4af4f7d9f5aaadbaa610a97

Reards

Hello,

Please check now we have adjusted the issue.

Regards

Dear Redbacksolutions,

I hope this response finds you well. I am writing to provide you with an update on the ongoing investigation into the matter at hand.

Our team has been diligently working to gather all the necessary information and conduct a thorough examination of the issue. We understand the importance of resolving this matter promptly and efficiently, and we are committed to achieving a satisfactory resolution.

I want to assure you that we take this matter seriously, and our dedicated team is working tirelessly to identify the root cause and implement appropriate measures to address it effectively. We appreciate your patience and understanding as we continue our investigation.

Should you have any questions or require further information regarding the progress of our investigation, please do not hesitate to reach out to me.

Thank you for your cooperation and understanding as we work towards a resolution. We will keep you updated as we make progress, and we remain committed to ensuring the issue is resolved to your satisfaction.

Sincerely

Hi,

I have tested it in our testing server by simply pasting the download link using the Insert URL and it’s working fine.

Please check here: https://wpdm.durnibar.com/download/insert-url/

Can you please try after reading the download link?

Regards

Hi there,

Thank you for writing to us.

To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

I am looking forward to hearing from you.

Hello,

Thank you for writing to us.

Can you please reconfigure one more time by following our documentation to check further?

WPDM Dropbox Explorer – Complete Setup Guide & Documentation

Regards

Hello,

Thank you for writing to us.

You might need to use the shortcode to show the attached video.

Please check here https://suncsalaos.org/wp-admin/post.php?post=11693&action=edit&lang=en and should appear like this https://suncsalaos.org/test-post-with-video/

Regards

Hello,

In that case, please share your admin login credentials in a private reply to check the issue.

Regards

Hello,

Greetings for the day.

Can you please try one more time by using our sample CSV file referred to in the below documentation to check?

Bulk Import

If, the problem still exists, then can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello,

Thank you for writing to us.

It seems you have already opened a similar topic in the Pro forum.

So I am closing this one and one of our team members will get back to you ASAP.

Regards

Hello,

Thank you for your response.

Can you please use items_per_page="3" instead of the item_per_page="3", which should resolve the issue.

Regards

Hi,

Greetings for the day.

To assist you better with the issue, I need to check the configuration from the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

Looking forward to hearing from you.

Hello,

Thank you for your response.

We have checked your issue and it appears that due to your theme style, you are facing such an issue.

Please have a look at this: https://www.loom.com/share/7db600ae18ee4d1391e1757a9317c6dd

Regards

Hi,

Thank you for your response.

In that case, to assist you better with the issue, I need to check the configuration from the backend.

So, can you please share your website credentials in a private reply so that I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.

Hello Christine Tierney,

Thank you for writing to us.

It seems the template code you used is wrong, which is why such an issue appears.

Can you please try with the below valid code to check?

<div class="link-template-default card mb-2">
  <div class="card-body">
    <div><h3>[file_list]</h3></div>
    <p>[description]</p>
  </div>
</div>

Regards

Hello Chris,

Thank you for your response.

As the issue is occurring only with Bitnami then most probably it’s server side related and not occurring due to WPDM.

In that case, we suggest you please get in touch with Bitnami team and they can provide you accurate information.

Also, you may find this helpful: https://docs.bitnami.com/aws/how-to/troubleshoot-permission-issues/

Regards

Hello,

Thank you for your cooperation.

Unfortunately, as of now there is no CLI command as of now.

However, we are improving stats export with the next update.

With Regards

Hi there,

Thank you for writing to us.

To provide you with accurate info about this I need to consult with our core dev team.

Please allow me some time to get back to you accordingly.

Regards

Hello there,

Greetings for the day.

To download and install WPDM Pro please follow our below documentation.

https://www.wpdownloadmanager.com/doc/installing-wordpress-download-manager-pro/

Also, a Pro user you may open new thread/ticket in our Pro support forum here: https://www.wpdownloadmanager.com/support/forum/download-manager-pro/

Regards

Hello,

Please check now we have adjusted the errors.

Regards