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Problem with Uploading Files On Bitnami

Viewing 10 posts - 1 through 10 (of 10 total)
Sep 25, 2023 at 8:21 am #190166

Chris Carpenter
Participant

Hello,

We use Bitnami WordPress deployment via AWS and have found that on a few of our websites when uploading a file to the download via drag and drop or choosing (not via media library) it shows it uploads and adds the file but when the post is saved, it shows no file has been uploaded.

I felt this might of been a permissions thing so have changed the owner and file permission to 777 but still with no luck. I did try with a default theme but also no luck. It seems to only have a problem with Bitnami as other sites we manage which we build with the same plugins don’t experience this issue.

We are using the free version 3.2.80. Any help would be amazing. Thanks!

Sep 27, 2023 at 7:34 am #190249

Humayon
Moderator

Hello Chris,

Thank you for your response.

As the issue is occurring only with Bitnami then most probably it’s server side related and not occurring due to WPDM.

In that case, we suggest you please get in touch with Bitnami team and they can provide you accurate information.

Also, you may find this helpful: https://docs.bitnami.com/aws/how-to/troubleshoot-permission-issues/

Regards

Apr 22, 2024 at 1:29 pm #194915

Chris Carpenter
Participant

Hello Humayon,

It seems the problem is that the Download Manager Root ‘File Browser Root:’ is wrong and is unable to use Bitnami’s Symbolic link to access wp-content.

Download manager is setting this to be: /opt/bitnami/wordpress/ when it should be /bitnami/wordpress/wp-content.

Please advise as to how we can change this URL so that we can get this working.

For context, the files are uploading to the directory but will not link together when you publish the download and becomes blank ever though the file exists.

Thanks.

Apr 23, 2024 at 4:14 am #194919

Tahasin
Moderator

Hello, Chris

I hope you are doing well and sorry for the inconvenience.

You can change the File Browser root from Downloads > Settings > Basic, here is the screenshot

Regards

Apr 23, 2024 at 7:41 am #194920

Chris Carpenter
Participant

Hi Tahasin,

Thank you for getting in touch.

This was the setting I was looking at previously but it’s the predefined path that has the problem than the configuration after.

Please let me know how I can amend this.

Thanks.

Apr 23, 2024 at 8:03 am #194921

Tahasin
Moderator

Have you tried resetting the base directory to /bitnami/wordpress/wp-content?

Apr 23, 2024 at 8:09 am #194922

Chris Carpenter
Participant

I did seen here: https://prnt.sc/Flg6JG0CMbC-

But still, nothing when I upload the file into the download and hit save. I also am unable to browse any files at all if I use the server file picker.

Apr 23, 2024 at 8:14 am #194923

Tahasin
Moderator

Could you please share login credential in a private reply to check the issue?

Apr 23, 2024 at 1:24 pm #194927

Chris Carpenter
Participant
This reply has been marked as private.
Apr 24, 2024 at 6:27 am #194938

Tahasin
Moderator
This reply has been marked as private.
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