Humayon

Hello there,

Thank you for your response and glad to hear that.

However,If you need help with anything else, don’t hesitate to open a new thread.

Have a good day.

Hello,

Thank you for writing to us.

Please check now we have resolved the issue for you.

Regards

Hello,

Thank you for writing to us.

Well, To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username both admin and customers
# Password both admin and customers
# Related Website Login URL

I am looking forward to hearing from you.

Hello,

Thank you for writing to us.

Well, To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Website Login URL

I am looking forward to hearing from you.

Hi,

In that case, please share your admin login credentials in a private reply to check the issue.

Regards

Hello Dan,

Greetings for the day.

We have tested your reported issue in our testing server with the latest version of WPDM Pro and it seems the export stats worked well with out any error.

Please ensure that you are using the latest version.

Regards

Dear Ronald,

Greetings for the day.

Can you please follow our below documentation which should resolve the issue?

License

Regards

Dear Katie,

Greetings for the day.

Can you please share your associated order ID to check the issue further?

Regards

Dear Christian,

I hope this response will find you well.

Please check now we have refunded one of your duplicate payments and it will be added to your account within a couple of business days.

Have a good day.

Hello Silvia,

Thank you for your reply and glad to hear that.

Also, yes, that’s the right process.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Thanks in advance 🙂

Regards

Hello,

Thank you for writing to us.

Well, To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password

I am looking forward to hearing from you.

Dear Marina,

Greetings for the day.

To resolve the error/issue please ensure that your server/hosting comes with the valid/proper file permission.

Please have a look at this documentation for more details: https://developer.wordpress.org/advanced-administration/server/file-permissions/

If you don’t know how to change it then please get in touch with your server/hosting provider and they can do it for you.

With Regards

Hello,

Thank you for your response.

It seems the captcha and download are working fine: https://www.loom.com/share/f56bc01d4ef2427a95876eba7f161ff3?sid=0b52ed38-a517-4b24-a844-a51d2c75ef18

However, regarding the email download, it’s working fine in our test environment/server.

In this case, if possible, please share your staging website login access in a private reply so we can investigate the issue further.

Also, can you please check the private link download limit and expiration time option from the settings?

We are looking forward to hearing back from you.

Regards

Hello Sandrine,

Greetings for the day.

To increase the upload size limit please follow the below helpful documentation.

How to Increase the Maximum File Upload Size in WordPress Download Manager

With Regards

Hello,

Thank you for your reply.

As the issue is not occurring in our test, we are not sure why it’s occurring on your end.

Therefore, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try again after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Please let me know how that goes. I will be happy to help with any further assistance you might need.

Regards

Hello Trisha,

You are welcome and glad to hear that.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Hi,

You are welcome.

However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Dear Trisha,

I hope this message finds you well. We would like to express our gratitude for reaching out to us.

To obtain the most up-to-date version of WPDM (WordPress Download Manager), please follow these steps:

1. Log in to your account on our platform.
2. Navigate to the “Download Area” within your account.

Here, you will find the download link for the current version of WPDM, which you can access and install at your convenience.

Additionally, we have created a reference screencast to assist you in this process. Please view it by clicking on the following link: https://www.loom.com/share/798289fd0ff749c0af5f360d651a78c3

If you encounter any issues or have further questions, please do not hesitate to contact our support team, and we will be more than happy to assist you.

Thank you once again for your interest in WPDM, and we look forward to providing you with the latest features and improvements. Should you require any additional assistance, please feel free to reach out at your convenience.

Best regards,

Dear @kali

I hope this message finds you well. I wanted to express my gratitude for your prompt response.

Regarding the matter at hand, it’s important to clarify that within the context of WPDM (WordPress Download Manager), the system does not exert control over the download process when interfacing with cloud or remote storage services, such as Dropbox.

I trust that this information helps shed light on the situation. Should you have any further inquiries or require additional assistance, please do not hesitate to reach out. Your satisfaction and understanding are of paramount importance to us.

Thank you for your time and consideration.

Warm regards,

Dear Daniel,

I hope this message finds you well. I wanted to provide you with an update regarding the issue we discussed earlier. I am pleased to inform you that we have successfully resolved the matter.

Please take a moment to review the adjustments that have been made, and kindly let us know if you have any further questions or require additional assistance. Your feedback is highly valued, and we are committed to ensuring your complete satisfaction.

Thank you for bringing this matter to our attention, and we appreciate your patience as we worked to resolve it.

If you have any further concerns or require any assistance in the future, please do not hesitate to reach out to us. We are here to assist you.

Best regards,

Hello,

Thank you for writing to us.

To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related Page URL

I am looking forward to hearing from you.

Dear Laura,

I have tested it again and it worked appropriately without any issues.

Here’s the reference screencast: https://www.loom.com/share/da193b1246c94a43b61dc43de194ba12?sid=26c04841-fe78-44a9-8ced-4501696c70c6

If it’s still happening on your side, please try after clearing the WPRocket and Cloudflare’s caching.

You can temporarily disable both of them for testing.

Regards

Hello Laura,

Thank you for your response.

I have checked your referred issue and it appears that the download is fully functional.

Please have a look at this: https://www.loom.com/share/6832b2a00adf4f13a8aca3fdd3c0254e

However, if the link in the email is not working, please check the private link download limit and expiration time option from the settings.

Regards

Hello,

Thank you for your response.

Well, we didn’t make any changes in the latest version.

Actually, it’s completely related to Dropbox API and we don’t have any control over that.

Regards

Hi,

I have tested again and it seems the email download link is working fine as well: https://www.loom.com/share/d8a611afa1d5412fa90c17340964c28c?sid=14a6e5ad-e5cf-43ae-a60a-856d0220d67c

However, if the link in the email is not working, please check the private link download limit and expiration time option from the settings.

Regards