Humayon

Hello there,

Greetings for the day.

Can you please share your associate order ID so that we can check further?

We are looking forward to hearing back from you.

Regards

Hello Colt,

Glad to hear that the issue has been resolved.

However, if you need help with anything else, don’t hesitate to open a new thread.

Regards

Hello,

Thank you for writing to us.

Well, to assist you better with this issue, we need your related website/page URL, so that we can check and provide you a better solution.

Regards

Dear Jeff,

Greetings for the day.

To update the funding source, please follow the below steps.

1 ) Visit the order details page from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

2 ) Click on the order, then hit the ‘Update Card’ button and insert new card details in the popup.

Let us know if you need further assistance regarding this.

Have a good day!

Hello,

Greetings for the day.

We are investigating the referred issue from our end and will let you an update once we have any.

We appreciate your patience and cooperation regarding this.

Regards

Hello,

Thank you for your reply.

Well, we have a discount offer coming in the next month.

Please keep an eye on our pricing page here: https://www.wpdownloadmanager.com/pricing/

Regards

Hi,

Thank you for writing to us.

Please check now we have adjusted the issue and the order should be active now.

Regards

Hello,

Greetings for the day.

Unfortunately, as of now, this is not possible, however, we may add an option in a future release.

Regards

Hello @sabine-juerges,

Thank you for your reply.

However, you might have forgotten to share the website/admin URL.

Can you please share it with us as well?

Regards

Hi,

Glad to hear that you have found the solution.

However, If you need help with anything else, then don’t hesitate to open a new thread.

Regards

Hi,

Thank you for your response.

Well, in WPDM Free there is no such option in the Package Settings section to set the link-template-default-old link template as default.

If you want to make it default in the WPDM Free version, then you have to follow the previously described customization method.

But, with WPDM Pro you can set the link template easily by following this: https://www.loom.com/share/d89ab73f84874c6f9293dffb7c54382c?sid=79eb0ba9-3412-4af1-8ed1-d7a12a2e4d1f

Regards

Hello there,

Greetings for the day.

The referred Download Availability Period option is available with the WPDM Pro version only.

Regards

Hello,

Thank you for your response.

Please check the below instructions to change the link template.

1. Create a dir named download-manager inside your active theme dir

2. Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/dir.

3. Customize template file(s) in {active-theme}/download-manager dir as per your need

4. Keep the dir structure, which means, a file from /src/Packages/views/link-templates dir should go to /{active-theme}/download-manager/link-templates dir.

In your scenario, it will be /src/Package/views/link-templates/link-template-....php

I hope you understand now.

Regards

Hello,

Thank you for your response.

Regarding the download file settings, the page templates are not selectable issue, I’d request you to check whether there are any plugins installed that might be causing this.

Here is what you can do to check:

1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.

2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate plugins one by one to see which plugin is causing the problem.

​3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.

Apart from that, to change the default link template layout you have to modify the related link template by following this instruction: https://www.wpdownloadmanager.com/doc/template-files/.

In the related template file, you can use any template tag you want and can customize it as per your need.

You may check our documentation for more details: https://www.wpdownloadmanager.com/doc/templates/template-tags/.

With Regards

Hello,

If you buy WPDM Directory Add-on then you can use its shortcode by using Elementor’s shortcode module.

I hope you got my point now.

Regards

Hi,

You are welcome and glad to hear that.

However, However, If you get some free moments, please give us a 5* here and add your valuable review about our plugin, it will inspire us a lot.

Regards

Hello,

Thank you for your response.

Well, for Elementor it’s not possible as of now, we may add this in a future release.

However, by using Gutenberg/block editor you may use the below free add-on, and using one of the blocks called All Downloads Table you can achieve your desired output.

Gutenberg Blocks

Here’s the referred demo page: https://wpdmpro.w3eden.com/wpdm-all-downloads-2/

Regards

Hello,

Please check now, you will be able to download it now.

Regards

Hello,

We hope this response will find you well.

Well, such an error appears when the ZipArchive module is not enabled on your server/hosting.

To enable the ZipArchive module please get in touch with your server/hosting provider and then hopefully then issue will be resolved.

Regards

Hi,

Greetings for the day.

Well, the Link Templates selection menu is available with WPDM Pro only.

However, regarding the file settings issue, To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Username
# Password
# Related page URL

I am looking forward to hearing from you.

Dear Erkut,

We hope this email will find you well.

Well, using the WPDM Directory add-on you can apply the category filter in the toolbar easily.

WPDM Directory Add-on

Here’s the reference demo page: https://try.wpdownloadmanager.com/archive-page-compact/

Regards

Hi there,

Thank you for writing to us.

I am forwarding your query to our related team and hopefully, it will be resolved very soon.

We appreciate your patience and cooperation regarding this.

Hi,

Thank you for your response.

In that case, you can share files with Customer’s using the Advanced Access Control add-on.

Advanced Access Control

Please have a look at this reference screencast for the configuration: https://www.loom.com/share/f3fd5c1ec8f643abaa12b294d584eed9?sid=bba82081-5327-4efa-9f1a-686da62e5e1b

Also, you can test it in our demo site here: https://try.wpdownloadmanager.com/user-dashboard/?udb_page=my-downloads

Regards

Hello,

Thank you for writing to us.

Well, To assist you better with the issue, I need to check the configuration from the backend.

So could you please share your website credentials in a private reply so I can take a closer look and work with you to get this working?

Here are the details I’ll need –

# Website Login URL
# Admin login Username
# Admin login Password
# Related page URL

I am looking forward to hearing from you.

Hello,

Thank you for your response.

To provide you with accurate information, can you please let us know in which section of the customer members area you want to show the files specifically?

Regards