Forum Replies Created
Hello,
Thank you for your reply.
Can you please try one more time after excluding the Registration from caching to check?
We are looking forward to hearing back from you.
Regards
Hello,
Thank you for writing to us.
We haven’t received such a report before.
So, It is hard to determine the issue without looking at your website.
So, please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
# Registration page URL
Looking forward to hearing from you.
Hello,
Thank you for your response.
1. The email lock form button label and download button link label is different, the default email lock form button label is “Submit”, user can change it using the following code:
add_filter("wpdm_email_lock_form_button_label", function($label, $package) { return "Download Now"; }, 10, 2);
2. Well, wpdm_tag is only for tags is wpdm_category is only for categories, to filter by both, you may try using wpdm_packages shortcode instead.
Regards
Hello,
Thank you for writing to us.
Please ensure that the WPDM Extended Short-codes plugin is installed and activated on your website.
After installing the add-on the issue should be resolved.
Regards
Hello,
Thank you for your response and feedback.
I will forward it to our related department and hopefully, we will improve it in a future release.
Regards
Hi,
Thank you for writing to us.
Please share your associated order ID so we can check the license from our end further.
Looking forward to hearing back
Hi,
Regarding the queries.
1. It appears that you are using an older version of the WPDM plugin. Can you please try after updating to the latest version to check whether it’s working or not?
If still, the problem exists then please share the related package URL where you have tested.
2. Awaiting the dev team’s confirmation. Please spare us some additional time.
Regards
Hello,
Thank you for writing to us.
Well, actually, It is hard to determine the issue without looking at your website’s backend.
So, please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hello,
Thank you for writing to us.
Can you please provide us with some additional details about the query?
Like some related screenshots and any specific shortcode you are using so that we can provide you accurate information.
Regards
Hello,
Thank you for your reply.
Regarding your queries, please check the below answers
1. We have tested your reported issue in our testing environment and it worked well: https://www.loom.com/share/f0b23f0e0e0044cf9037f2d284782ead
Please share your related package and admin login credentials in a private reply so that we can investigate further.
2. Please spare me some time while I discuss it with the dev team and let you know whether it’s possible or not.
Regards
Hello,
Greetings for the day.
We have tested your reported issue in our testing environment and it’s working fine.
We need to check your backend to debug the issue. So, please share your website credentials in a private reply so we can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
We are looking forward to hearing from you.
Hi,
Greetings for the day.
Can you please share your related webpage URL so that we can check and let you know about it?
Regards
Hello,
Thank you for writing to us.
The referred shortcode will work only with the WPDM Pro version.
Can you please confirm that you are using either the Free or Pro version?
Regards
Hello,
Yes, all settings and files should be intact.
However, you can take a backup before performing such an operation for safety.
Thanks.
Hello,
Thank you for your reply.
Auto-install sometimes fails due to auth error or server file permission issue, however, you always can download any add-on from
and install.
With Regards
Hello,
Thank you for writing to us.
For updating the WPDM plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License, and then please update the plugin from the wp-admin > plugins panel.
For saving settings again for the license key option from Downloads > Settings > License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.
If still, the problem exists then you can manually update the plugin and the settings will not be removed.
Regards
Hello,
Greetings for the day.
Yes with WPDM and the Premium Packages – Sell Digital Products Securely add-on you can receive payment.
However, adding custom checkout is not available yet we may add it in a future release and the upload size limit is handled by hosting or can use this setting.
For the second query, please check our below add-on.
Regards
Dear Erin,
Thank you for your reply.
First, can you please try one more time after deactivating and reactivating the WPDM plugin to check?
If the problem still exists then, I’d request you to check whether there are any plugins installed that might be causing this.
Here is what you can do to check:
1. Please try switching to another theme, like Twenty Twenty-one, and check whether the issue persists or not. If not, then it is the theme that is causing the error.
2. Deactivate all plugins temporarily except WPDM and see if that solves the problem. Then, activate the plugins one by one to see which plugin is causing the problem.
3. Try one more time after clearing your browser, website, and CDN caches if you have any. You may temporarily disable the caching plugin for testing.
Please let me know how that goes. I will be happy to help with any further assistance you might need.
Hello,
We have adjusted the issue in the latest version.
Please update the Form Lock to the latest version 2.1.1, which should resolve the issue.
Regards
Hi,
Thank you for writing to us.
It is hard to determine the issue without looking at your website.
So please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
# Related page URL
Looking forward to hearing from you.
Hello,
Hello,
It is hard to determine the issue without looking at your website.
So, please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
Looking forward to hearing from you.
Hi,
To assist you better with the issue, I need to check the configuration from the backend.
So, please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.
Here are the details I’ll need –
# Website Login URL
# Username
# Password
We are looking forward to hearing from you.
Hello,
Sorry for the delayed response.
To resolve the issue, in the WPForm settings please use after form submission show messages instead of redirecting and then check.
Here’s the configuration screenshot: https://prnt.sc/DAEpuRXAWfm5
Regards
Hello,
Thank you for writing to us.
Yes, you can implement such functionality.
Simply put page_link|categories|download_link in the Data field name and Title|Categories|Download in the column heading.
Here’s the configuration screenshot: https://prnt.sc/Rnr8hjuo4ACU
Regards