Shahjada

You may deactivate it from the plugins page. The plugin name is Premium Packages - Sell Digital Products Securely.

However, may you please tell me what is missing there that you need, we may add it with the next update.

It was due to css conflict, I’ve added the following code at the end of your active thneme’s functions.php to resolve it:

add_action("wpdm_modal_iframe_head", function(){
	?>
<style>
	.modal-open #wpdm-locks{
			display: block !important;
		opacity: 1 !important;
		}
	#wpdm-locks .modal-content{
		padding: 40px 10px 10px !important;
	}
	</style>
<?php
});

Hi,
Your site is sending password reset emails, but looks like you using a plugin or something to disable password reset:

We are updating the one drive add-on soon.

WP’s native export/import should work fine without any doubt, but wpdm needs to be active before you import the data. Please send me the XML file and temporary wp-admin login info to help you with the import. Still, you can use wpdm’s CSV import option. To import featured images, you need to use the absolute image path.

Hi,
I’m not seeing any new payments. Your order was expired on Oct 21, 2018. May you please send me the invoice from the payment gateway you received.

Hi,
Sorry for your inconvenience, checking now.

To modify that feature, please copy src/Package/views/lock-options/email-lock-form.php to {active-theme-dir}/download-manager/lock-options/email-lock-form.php

okay now, the issue was due to outdated wpdm template files in your theme dir.

Hi,
It shouldn’t happen with the latest version of wpdm pro. If you are not using 6.0.4, please update, otherwise, give me temporary wp-admin login info in a private reply to check in detail.

Not possible at this moment, but we shall add more options with pdf viewers soon.

Hi,
It is probably due to a password reset restriction in your site, showing error Password reset is not allowed for this user

Please update all wpdm add-ons you are using there. Download the latest versions from our site.

The error is coming from wpdm-pdf-stamper add-on, you need to update all add-ons too, please download all add-ons from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases and update.

Hi,
We shall add this as a settings option.

6.0.4 is a minor bugfix release over 6.0.3, changelog is here https://www.wpdownloadmanager.com/wordpress-download-manager-change-log/, however, if you want me to assist you with the update, please send me temporary wp-admin login info in a private reply.

Please update to 4.1.6, we moved the auto expanse feature to an option, now it will because like before by default.

I’ve tweaked a file on your site to make it work, however, we reuploaded wpdm pro 6.0.4, please download again and update your copy.

Hi,
We have added an option to bypass the conflict with the last update. Please add the following lines at the end of your theme’s functions.php when you are using custom template:

add_filter("wpdmpro_single_main_query", "__return_true");
add_filter("wpdmpro_single_main_loop", "__return_true");

The user search issue is fixed, we shall update the chart library soon.

The issue was due to an outdated download notification add-on, I’ve updated the add-on, and it is working fine now.

In 3.2.11, the class is renamed to WPDM_Affiliate to resolve the naming conflict. Code is here https://plugins.svn.wordpress.org/download-manager/trunk/src/Widgets/Affiliate.php.

Please try deleting and reinstalling from wordpress.org. If that doesn’t resolve the issue, it could be something else, please send me temporary wp-admin login info in a private reply to check it on your site.

Hi,
WPDM emails are working fine now on your site, finally, I found the issue was due to email template settings. I’ve selected the email template and saved settings again and it started working fine.

Pro comes with lots of additional features are multi-file packages, email lock and many more. But, I’m not sure what screenshot you are talking about. Also, you can use 15 add-ons for free ( https://www.wpdownloadmanager.com/downloads/free-add-ons/ ) with the wpdm pro.

Hi,
For such site migration, you even don’t need to use wpdm export/import option. You can use wp’s native data export/import option, which will work perfectly for featured images too.