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Forgot Password no longer working

Viewing 17 posts - 1 through 17 (of 17 total)
Jul 7, 2021 at 12:12 pm #156578

DPSI Partner Relations
Participant

Yesterday I was working on this issue with the plugin. At the time an email would be sent with a link to allow the user to change their password, unfortunately the link brought them back to the login screen and did not allow them to change their password.

Today when I logged in my plugin was automatically updated to 3.2.04 so I tried the forgot password functionality again. Now when I enter my username or email and press reset password there is no longer an email sent, it just says please wait with the arrows spinning.

Please help.

Jul 7, 2021 at 12:30 pm #156581

Tanvir
Moderator

Hello ,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update manually by uploading these plugins.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Jul 7, 2021 at 12:35 pm #156582

DPSI Partner Relations
Participant

We do have 2 add-ons: Download Notifications and Advanced Custom Fields. We are no longer eligible for updates to these as our 1 year customer support agreement has lapsed. To make matters even worse I just noticed we get an error now when trying to download files. This has become more urgent.

Jul 7, 2021 at 12:51 pm #156586

Tanvir
Moderator

If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Jul 7, 2021 at 12:54 pm #156587

DPSI Partner Relations
Participant
This reply has been marked as private.
Jul 7, 2021 at 1:18 pm #156594

Tanvir
Moderator

Hello,
Could you please explain which user role is facing the issue?
If possible please reproduce your issue using a tool like this
Thanks

Jul 7, 2021 at 1:22 pm #156597

DPSI Partner Relations
Participant
This reply has been marked as private.
Jul 7, 2021 at 6:21 pm #156644

DPSI Partner Relations
Participant

It appears that this issue is related to the download notifications add-on. For files that do not send email notifications there is no issue, the issue is only with those that require notification.

Hope this helps.

Jul 8, 2021 at 10:02 am #156733

Shahjada
Keymaster

Hi,
This is a major wpdm update, you need to update all add-ons to keep it working with the latest version.

Jul 8, 2021 at 11:15 am #156753

DPSI Partner Relations
Participant

We are willing to purchase another year of support for our addons. Will upgrading the addons assure us that this issues will be resolved?

Also the latest update for Download Notifications states the following: Compatibility update for WordPress Download Manager Pro v6.

Does this mean that we will need to upgrade our main plugin to the pro version or will it continue to work with the free version?

Thanks,
Steve

Jul 8, 2021 at 10:10 pm #156885

Shahjada
Keymaster

Hi,
You don’t need to update your main plugin to pro, but need to update add-ons to the latest version, then it will work.

Jul 9, 2021 at 3:36 pm #156950

DPSI Partner Relations
Participant

We have purchased both add-ons again, re-downloaded the new WPDM plugin along with both add-ons.

After reinstalling everything the following issue still exists:

1. When clicking on Email Templates the following error appears: There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.

2. After clicking forgot password and entering my email address, no email is being sent.

Please help.
Thanks,
Steve

Jul 10, 2021 at 4:37 pm #157018

Shahjada
Keymaster

The issue is fixed and updated on your site. Working fine now.

Jul 10, 2021 at 5:34 pm #157019

DPSI Partner Relations
Participant

Some of this is fix however not all of it.

1. I can now get into the Download Notification email template. However, when downloading it does not send an email.

2. Forgot password still not sending an email to reset password.

Thanks

Jul 12, 2021 at 2:46 pm #157154

DPSI Partner Relations
Participant

Has there been any movement on this issue?

Thanks,
Steve

Jul 14, 2021 at 12:47 pm #157417

Shahjada
Keymaster

I’ve tested on our site, emails are functioning properly, please check your server log or settings, why emails are not sending even though the email function is triggering properly.

Jul 20, 2021 at 7:43 am #157948

Shahjada
Keymaster

Hi,
Your site is sending password reset emails, but looks like you using a plugin or something to disable password reset:

Request%20to%20reset%20your%20DPSI%20password%20-%20dmnsoul22@gmail.com%20-%20Gmail

We are updating the one drive add-on soon.

Viewing 17 posts - 1 through 17 (of 17 total)

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