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Hello. For some reason my WP wouldn’t automatically update v5.0 to 5.2.3, so I updated the plug-in manually but I lost all the page/link templates that I had created and now it broke our web design.
The way I updated the plug-in manually was to connect to the website via WinSCP, change the name of the previous Download-Manager plug-in (rename it to Download-Manager-OLD) and then copy the new Download Manager plugin.
Any advice on how to recover my custom page/link templates that I had created?
Thanks, Ricardo.
if the option:
Basic -> Access Settings -> When a user is not allowed to download
is activated, the download link will disappear for users with no permissions and that’s a good feature.However, we need a replacement massage for the user that asks him to log in, or telling him that he doesn’t have permission to download this!
I have had two issues with the latest version of WPDM. When I tried to update to V5.2.3 automatically I got an update error from WordPress complaining about the zip file. So I downloaded the zip file manually from your website and installed it manually. It seemed to work, but…
For the two latest files I have uploaded to our website after upgrading to 5.2.3 I get the message:
This site can’t be reached
The webpage at https://acfconsultants.com/download/gsccd/?wpdmdl=33569&_wpdmkey=5f71931115258 might be temporarily down or it may have moved permanently to a new web address.
ERR_UNSAFE_REDIRECTI noted that the wpdmkey in the above URL is different from the master key in the WPDM editor. If I substitute the Master Key for the above URL, I then get:
— Invalid download link —Older files uploaded with the previous version of WPDM still work fine.
In reply to: Appshop Question
In reply to: Appshop Question
In reply to: File download not working
In reply to: Nginx 502 Bad Gateway after uploading file
Hi,
WPDM doesn’t have a way to link the checkbox by default, but you can enable double opt-in, however, if you want to link it with the consent checkbox, it will require some code customization. ( https://www.wpdownloadmanager.com/download/custom-upgrade-service/ )In reply to: Breadcrumb Yoast not showing base download link.
That is not an issue with the WPDM pro, probably with your theme or any custom function related to your theme, by default when the archive page is enabled in wpdm settings, it will show in the breadcrumb. Ex: https://themes.wpdownloadmanager.com/attire/download/email-download-link/
This is not linked to an add-on but to the general way to let clients to subscribe to newsletter. I’m using mailchimp (so the mailchimp add-on), but this is valuable information for any e-mail management add-on…
The way WPDM works the website owner decides to subscribe all customers or no one by default. I decide this in the settings :
With this way of doing things, the customer cannot choose to be subscribed. There is no checkbox that he can check to say he wants the newsletter or not.
This is against GDPR law in Europe.
To be GDPR compliant, there should be a checkbox that the customer can check / uncheck during the checkout process.Like in this example :
If the customer cannot choose whether he wants to get the newsletter, it’s not GDPR compliant and I risk getting fined for it…
This is just for regular paid downloads in my case. Of course, this is not for email locked downloads, as the client is aware that he has to subscribe in order to get the download.
Hope it’s easier to understand this way.
In reply to: Previous / Next options stick to same category
The issue is that the next and previous scripts aren’t in the same download category. The links you’re clicking on are from different categories. I’d like the next and previous to work within the same download category.
Topic: Download is inconsistent
I have a web page with seven downloads activated by seven modals that are downloading fine.
Today I added an 8th modal to the page. I duplicated the file in download manager, and replaced the URL with a new URL link and updated the file. I copied the shortcode for this new file and inserted it into the 8th modal on my Website. I am able to request the file, and agree to terms, but the file does not download.
To test, I went back to download managaer, and replaced the html file with one that is working on the same page. Saved the file (short code is the same) and the modal downloads correctly.
So I repeated the process by replacing the URL for the 8th file. Unfortunately, on the website this 8th modal allows me to request the download and agree to terms, but it does not download.
This is extremely frustrating. I am using the Avada Theme.
Hello,
I originally ran into this issue using the free plugin, but never got a final response in my support ticket . I upgraded to Pro hoping that would solve the issue, but unfortunately it didn’t.
We’re running into an issue with a 900MB file on our WPDM installation. When using the WPDM link to download the file, the file stops at 500MB and appears to have finished, even though the file is actually 900MB.
Just to clarify, this is an issue with downloads, not an upload limit issue
We’ve tried adjusting the Download Speed (currently 20480), Resumable Downloads, and Output Buffering settings but have not been able to resolve the issue. When disabling both the Output Buffering and Resumable Downloads options, the WPDM download link gives us an error:
[18-Aug-2020 19:41:26 UTC] PHP Fatal error: Out of memory (allocated 8388608) (tried to allocate 944402432 bytes) in /xxxx/xxxx/public_html/wp-content/plugins/download-manager/libs/class.FileSystem.php on line 125
We have adjusted the server settings to increase the memory limit up to 6GB using both PHP INI settings and wp-config.php directives, but continue to receive the memory allocation error. We were also able to download the file successfully in the browser when placing it in another directory and accessing that URL directly. This leads us to believe there might be something specific to the WPDM plugin that is causing the issue.
Please let us know if there is anything you can do to help.
Thanks,
Morgan
In reply to: Breadcrumb Yoast not showing base download link.
It’s really confusing, because I use permalink manager, the URL shows downloads/category/download name and it has an option to set Yoast Breadcrumbs to match the URL. When I do that I get downloads/downloads/category/download name in the URL but Yoast Breadcrumbs looks ok. But the url is broken.
So I disable that option and yoast just gives sitename>category>download name instead of sitename>downloads>category>download name.
Enabling the base category in WPDM doesn’t seem to make any difference. I just want the breadcrumbs to match the url
In reply to: Latest update broke layout page template
This isn’t resolved Nayeem, I mentioned that it broke the layout when I did an update, it isn’t about not being able to install the update. Last time I tried it broke the layout on the single download pages by moving the tags out of the main container of the site. Had to restore the old files to fix it. It also broke download links on some downloads as mentioned earlier.
Was asking if those problems had been fixed and if it was safe to try another update?
Topic: user access
Hi, I am trying to block subscriber role from accessing download links. Under the “access settings” section in the settings area I have selected administrator and contributor as the two roles that can access file browser but when i test with a subscriber role account I see subscriber can still download files from the front end of the website. How do I block certain roles from downloading files from my website?
In reply to: Your email address is blocked!
Hello – I just tested an upgrade of Download Manager and I get the same ‘Your email address is blocked!’ whenever a file link is clicked.
As Admin, I can click on the files, but any user get’s the blocked message ‘Your email address is blocked!’
Can you please advise? thanks! Mb
Been working with the guys at Generatepress, and I have a solution for previous / next posts that works with the whole website. It includes the download manager links as well. I can’t get it to stick to the same category though. When it shows previous and next items it seems to be choosing by date not category. What do I need to change ?
add_filter( 'generate_post_navigation_args', function( $args ) { if ( is_single() ) { $prevPost = get_previous_post( true, '', 'wpdmcategory' ); $prevThumbnail = isset( $prevPost ) ? get_the_post_thumbnail( $prevPost->ID ) : ''; $nextPost = get_next_post( true, '', 'wpdmcategory' ); $nextThumbnail = isset( $nextPost ) ? get_the_post_thumbnail( $nextPost->ID ) : ''; $args['previous_format'] = '<div class="nav-previous">' . $prevThumbnail . generate_get_svg_icon( 'arrow' ) . '<span class="prev" title="' . esc_attr__( 'Previous', 'generatepress' ) . '">%link</span></div>'; $args['next_format'] = '<div class="nav-next">' . $nextThumbnail . generate_get_svg_icon( 'arrow' ) . '<span class="next" title="' . esc_attr__( 'Next', 'generatepress' ) . '">%link</span></div>'; } if ( is_singular( 'wpdmpro' ) ) { $args['taxonomy'] = 'wpdmcategory'; $args['in_same_term'] = true; } return $args; } ); add_filter( 'generate_footer_meta_post_types', function( $types ) { $types[] = 'wpdmpro'; return $types; } );Hello,
I’ve been having a lingering issue and have emailed several times to support but I have not gotten a response with the last issue I’m having involving categories showing up that shouldn’t be. I have multiple categories for my Downloads set up and they are all separated as they should be for each package I’ve created. On my main Downloads page, I should only be showing what we call ‘Specification Sheets’ but all categories are showing. I’ve tried using the category ID (id=5 for me) and I’ve tried using the long name for the category (specification-sheet) in the code to present on the page but still all categories are showing up. Can someone help me to get this to work correctly.If you view my Downloads page, the first 4 items in the right column are categorized in the back end as Installation Instructions, Application Guides or Information Sheets but they’re showing when it should ONLY be Specification Sheets:
https://www.evenlite.com/downloads/Here’s the 2 different code snippets I’ve tried but it’s still not working:
[wpdm_packages order_by="title" order="asc" items_per_page="200" id="5" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]ALSO TRIED:
[wpdm_packages order_by="title" order="asc" items_per_page="200" category="specification-sheet" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]Thank you very much,
BrettIn reply to: Author Name on My Downloads Page
Please check the doc here, https://www.wpdownloadmanager.com/doc/templates/template-tags/. you shall find the
[author_name]template tag here. you have to put it in your link/page template for working.Thanks.
In reply to: Backend Broken after going Pro
In reply to: Download Manager Language Files
I follow the previous user question:
“Hello, sorry how to download the attached files please? Even when logged in I see no download links available inside posts where members say translation is attached.”
Thanks
In reply to: Cloned template is immediately broken
No, it is still not working, see this link:
https://thetrainingproacademy.com/aa-download-test/This page has to shortcodes on it:
[wpdm_category id="agile-leadership" toolbar="0" paging="0" orderby="title" order="asc" items_per_page="10" template="list_group_custom" cols=3 colspad=2 colsphone=1]
[wpdm_category id="agile-leadership" toolbar="0" paging="0" orderby="title" order="asc" items_per_page="10" template="link-template-bsthumnail" cols=3 colspad=2 colsphone=1]
The top one is custom, the bottom one is the one it is cloned from.
