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We are using the WPDM Archive Page add-on plugin to display all our downloads on a single downloads page, which works very well for us. We found minor annoyances that we wanted to ask whether they could possibly be changed in the future for a better user experience.
We are using the default layout: https://try.wpdownloadmanager.com/archive-page-default/.
When having navigated to a sub-directory in the download tree the URL displays something like the following when using the “last_state=1” property: <URL>/knowledge-hub/downloads/#/documents/datasheets/latest-datasheets
Where every slug after the hashtag is a sub directory. When the page is reloaded or someone navigates directly to this link, the archive directory tree does not expand the directories to the respective sub-directory. However, it does display the correct files within that directory. This has been cause for some confusion already as people assume to be in the initial directory when they open the link because the tree only shows its initial unexpanded state. Therefore, we wanted to ask whether it would be possible to also expand the tree based on the link whenever it is loaded.Another annoyance for our use case is that the links shown when hovering over the directories in the archive are different from the links that are generated when opening a directory. E.g. for the mentioned link above the following link is shown when hovering over the directory in the tree: <URL>/download-category/latest-datasheets
We understand that is probably something you might not be able to or even want to change. Nevertheless, we wanted to mention it since very often when we communicate with customers or in documentation we use links to download categories and not specific files. For our use case it would be best if we could always have the links there that are also displayed in the browser when clicking on the directory in the archive tree, i.e. <URL>/knowledge-hub/downloads/#/documents/datasheets/latest-datasheets.We would be happy to provide any further information should it be needed.
In reply to: Imagick Missing placeholder for PDF files
Automatic updates have not been working for us since version 7.5.3. The error code is: “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature.”
We would be happy to download the latest version and install it manually; however, this is not possible, as we are consistently redirected to the purchase page instead of the download page. For security reasons, could you please send us the current version and/or a download link?
Many thanks!
Thanks for the information.
Have you had a chance to check the download link again after bypassing the cache ofwpdmdlandwpdmkey, withSend Download Page URLenabled?
Is it the same as before?Kindly try adjusting the Private Download Link Expiration period from
Settings > General > File DownloadLet me know how it goes.
When we receive the notification email and click the download link, we get an alert stating that the link has expired. However, if we use the Direct Download button instead, the file downloads successfully.
Hi,
Thanks for sharing the details.Please try the following steps:
– Update Download Manager to the latest version.
– Create a new download file
– After updating, clear your browser cache and try the new download link again.If the issue still occurs,
– Make sure
wpdmdlandwpdmkeyexcluded from being cached from both server/CDN level and the website caching/plugin level
– Deactivate all the plugins except download manager and check if the invalid message appears or not
– Switch the theme to a default one(Twenty Twenty-Five)Let us know how it goes.
I just had the license that was purchased by mistake swapped for the correct one, but I get an “Invalid Link” error when trying to manually download the plugin and add-ons. This happens on your website’s dashboard.
We are a WordPress website agency, and we have a client site using the free version of Download Manager. It was working fine until a couple of months ago, when users trying to download files with a password started inconsistently seeing an “Invalid Download Link” error.
We initially thought it was a caching issue and excluded the download page from Edge full-page caching, but it did not resolve the issue. We are wondering if it has to do with the “Lock Options” since the client has been using password-required downloads on the free version, but from your documentation it seems that should work fine, and the restriction is on setting a specific number of times that the password can be used. Is that correct?
Are there any other known issues with DIVI or plugin incompatibilities that may cause the “Invalid download link” issue?
In reply to: Download file after purchasing as Guest not working
Hello,
Automatic updates of Download Manager Pro fail on both domains attached to our license. We had to install 7.5.4 and 7.5.5 manually from our account. Order ID and domains follow in a private reply.
Environment
WordPress 7.1, PHP 8.4, Download Manager Pro 7.5.5 (installed manually)What happens
1. WordPress offers the update, then fails with an unpack error.
2. The package URL (https://www.wpdownloadmanager.com/?wpdmppdl=…&domain=…) returns HTTP 200 with a 1.7 KB HTML page saying “Invalid Access!” instead of a zip.What we checked
–POST /wp-json/wpdmpp/v1/license/validate, called from each server, returnssuccess: true,status: VALID,order_status: Completed, but alsodomain_registered: falsefor both domains, although both are listed inlicense.domains.
–domain_registeredstays false after several validation calls, so a successful validation does not seem to register the domain.
– A freshdownload_urlreturned by that endpoint (ind=0) also answers “Invalid Access!”, with or without&domain=. The older URL stored on the site fails the same way, so this is not a stale link on our side.Possibly related (7.5.x)
is_valid_license_key()insrc/wpdm-core.phprewrites the__wpdm_license_detoption withoutdownload_url, whileUpdater::updateCore()builds the update package from that field. Revalidating the license from the settings screen would therefore leave WordPress with an empty update package. We did not revalidate for that reason.Questions
1. Could you register both domains on the license, or tell us why they are reported as not registered?
2. Is anything else preventing the package URL from serving the zip for a valid license?
3. Is the missingdownload_urlafter revalidation a known issue?Thank you,
Sylvain – e-laboIn reply to: Download file after purchasing as Guest not working
While you check…
I’ve tested on another laptop on Chrome browser, when clicking ADD TO CART button I was getting a message “Nothing’s added to cart yet” and of course not redirected to cart page.
I’ve also tested on my mobile, where everything’s worked 100% properly! Added file to cart, paid with PayPal, once completed process got redirected to ‘purchases’ page with login form and link to guest orders, clicked link and got redirected to guest order page with my purchased file and download CTA…This is “funny” behavior, doesn’t work on laptop but does on mobile. Setup seems then correct, but how comes this difference on behavior?
Hope it will work when testing with customer 😀
Waiting for any finding your side, of course.
fabrizio
In reply to: Download file after purchasing as Guest not working
Hi Tahasin, yes, both Guest Checkout and Download are enabled and I have created a _Guest_Order where I’ve used the [wpdmpp_guest_orders] shortcode, think this is correct setup.
But given the “Go to guest checkout page” does (or seems to) not work, I’ve noticed one thing: if I click the link on order email I get, the Guest Order page seems to properly open, with my purchased item I can therefore download; of course the default browser gets used to open it.
But if I copy/paste the link, either on default or another browser, then it doesn’t, when I fill in email and order ID fields nothing gets opened.
Might it be an expected behavior?I was wondering if there was a way to customize the purchase page removing the login form -since customer does not want customers to create an account- or create a customize link on guest order confirmation email so that Guest order page is directly opened with correct order ID.
Thank you
fabrizioIn reply to: Unable to update
Installing plugin from uploaded file: download-manager-7.5.4.zip
Unpacking the package…Updating the plugin…
Removing the current plugin…
The update cannot be installed because some files could not be copied. This is usually due to inconsistent file permissions. src/User/views/profile-cards, src/User/views/profile-header, src/User/views/dashboard, src/bbPress/views, src/Package/views/link-templates, src/Package/views/lock-options, src/DropZone/views, src/__/views/email-templates, src/__/views/email-templates/ui-blocks, src/__/views/ui-blocks, src/__/HTML, src/AssetManager/views, src/AuthorDashboard/views, src/AuthorDashboard/views/author-dashboard, src/AuthorDashboard/views/author-dashboard/new-package-form, src/Settings/views, src/Category/views, src/Admin/views/subscribers, src/Admin/views/settings, src/Admin/views/stats, src/Admin/views/asset-manager, src/Admin/views/metaboxes, src/Admin/views/metaboxes/attach-file, src/MediaLibrary/views, src/AIAgent/views, src/SocialConnect/LinkedIn, src/SocialConnect/Twitter/src, src/SocialConnect/Twitter/src/Util, src/SocialConnect/Facebook/Authentication, src/SocialConnect/Facebook/Helpers, src/SocialConnect/Facebook/FileUpload, src/SocialConnect/Facebook/GraphNodes, src/SocialConnect/Facebook/HttpClients/certs, src/SocialConnect/Facebook/Url, src/SocialConnect/Facebook/Exceptions, src/SocialConnect/Facebook/PseudoRandomString, src/SocialConnect/Google/Service, languages, assets/js/img, assets/js/control, assets/js/ads, assets/select2/js/i18n, assets/adminui/js, assets/images/icons, assets/wpdm-iconfont/font, assets/wpdm-iconfont/css, assets/jqui/img, assets/jqui/theme/images, assets/fontawesome/webfonts
Plugin update failed.
In reply to: Invalid download link
Topic: Invalid download link
Hi,
I am getting this “Invalid download link” 500 error on downloads when i enable reCAPTCHA. The reCAPTCHA appears to be setup correctly, and the test button in download manager settings says pass. When i’m logged into the wordpress site, downloads work fine, so its like even though acccess control is set to “All visitors”, its not actually giving access to guests.
I’ve read through every other invalid download link post on this forum and nothing seems to have helped. I deactivated any plugins that looked like they could interfere with no improvement.
I enabled debug logs and ran them through copilot, this is its summary:
“This shows:
– The page loads correctly.
– CAPTCHA validation succeeds.
– A WPDM AJAX request returns 400.
– The generated download link then returns 500 Internal Server Error.So the problem is not Google reCAPTCHA. The test result and logs both confirm CAPTCHA validation is successful.
The fault appears to be inside WordPress Download Manager (WPDM) after CAPTCHA has been accepted.”
Any ideas?
In reply to: update doesn’t works
Once again, the problem does not stem from the custom template at all.
Let me explain the overall situation again:
The standard update for WPDM Pro wasn’t working—nor was the update for the WPDM Directory add-on, for that matter. You told me to perform the updates manually. I uploaded the WPDM Directory update first, and that ended up deleting the WPDM Directory add-on itself.Consequently, I had to manually reinstall it (the latest version) as well. That was when I noticed it had wiped out my download link template.
I couldn’t explain it any more clearly.
Ultimately, the problem lies with the updates themselves, which are neither reliable nor safe.
In reply to: update doesn’t works
the problem doesn’t come from the custom template itself :
<div class=”media”>
[icon]
<div class=”media-body”>
[categories]
<h3 class=”media-heading”>[title]</h3>
<div class=”text-muted text-small”>
[description]
<i class=”icons icon-cloud-upload”></i> [update_date]
|
<i class=”icons icon-drawer”></i> [file_size]
|
<i class=”icons icon-cloud-download”></i> [download_count]
</div>[tags]
</div>
<div>
<div class=”wpdm-preview-trigger”
data-url=”[download_url]”
data-ext=”[file_ext]”
data-title=”[title]”><button type=”button”
class=”wpdm-open-preview btn btn-primary btn-xs”>
Prévisualiser
</button></div>
<br/>
[download_link]
</div>
</div>
In reply to: update doesn’t works
