Hi
Can you tell me where I edit the ‘linked domain’ in the Download Manager Pro dashboard please? I found it when I clicked the license key, and deleted the domain held as it was incorrect but now can’t find where to edit it and add the correct domain? Thanks
Dear Sir/Madam,
So far, I have not received the promised free one year extension.
Could you please finally implement this?
Username: Jipsa
Please contact me in private if additional details are needed.
Details (quoted from your previous reply, in 2024):
“Extremely sorry for your inconvenience. Looks like it happened do to your manual renewal last year. However, I’ve refunded the last duplicated renewal fee. But couldn’t handle the one happened in the last year. However, what I can do now, is the extend your subscription for free for another year or you can get access any other add-on for free. Please let me know.”
These were the support links, but they have expired already:
https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comments
Permalink: https://www.wpdownloadmanager.com/upgrade/paid-double-two-years-in-a-row/#comment-8944
Best, Jipsa
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This css, `.wpdm-downloads,
.wpdm-packages,
.w3eden .row {
display: flex;
flex-wrap: wrap;
align-items: stretch;
}`
was in this template, https://staging.tuffindustrialproducts.com/wp-admin/edit.php?post_type=wpdmpro&page=templates&_type=link&task=EditTemplate&tplid=custom_link_video_template, which was making the conflict, I have removed that, now it is working properly as expected,
Please kindly check now.
Thank you and regards
Hello,
Thanks for reaching out.
Could you please share a screenshot showing exactly where the Coming soon… message appears? That will help us better understand what you’re seeing.
Also, to clarify: yes, you can export all of your files in CSV format. However, the master download link is not included in the CSV file.
Demo export file
Import & Export documentation
Looking forward to your response.
Regards
I am experimenting with adding a gallery plugin to my website to display videos that I have set up as downloads. When I go to add the files, I see “Download Manager” as an option, but when I click it says “Coming soon…” Is that a Pro feature, or is it just unavailable?
Alternatively, I have determined that I can get the videos to work using the master download link for a given package. Is there a way for me to bulk export my video packages and include the master download link in the resulting spreadsheet file? I’d be willing to purchase the Pro plan if I can, because then I could export all my video downloads and import them with the gallery plugin.
Thank you,
Hello,
Thanks for reaching out.
To exclude the Repository category from compact view please add this variable inside the shortcode xcats="repository"
[wpdm_archive_compact template="link-template-default" xcats="repository" cols=2 colspad=1 colsphone=1 items_per_page="10" orderby="download_count" order="DESC" login=1]
Let me know how it goes.
Regards
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I have checked that you have assigned categories too for the packages, it can happen with categories too. For categories hierarchy works like this,
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors
and Package Access = Package Access empty + Category Access(Author) = Author
or Package Access = Package Access(Author) + Category Access(Author) = Author
More details can be found in the below link,
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Please kindly check and let me know.
Kindly try this one
[wpdm_all_packages thumb=1 items_per_page="20" categories="pubblicazioni" category_filter="true" order_by="update_date" toolbar='0' order="DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
Let me know, how it goes.
Regards
Hello John Bob,
Hope you are well. You can use [page_link] in your page/link template from Downloads > Templates also in your every package edit page and Package settings the link/page template. For more template tags you can check here, https://www.wpdownloadmanager.com/doc/template-tags/, please kindly check.
Thank you
Hello. I am new to Download Manager and took over a project. How can I get the Title link to match the Download button link? Currently the Title link goes to a single post but I want it to actually download the file and not go to a post. Is this possible?
https://senderoprep.com/governance-council-2025-2026/
Hey guys,
I noticed that when downloading a package (or custom package via file cart) which contains files that have been renamed on upload with timestamp and “wpdm_”-prefix due to files with same name already existing (plugin setting is “rename existing files”, the prefixed files are downloaded as intended).
But when downloading these files one by one (by using the specific download link of these files) no prefixed filenames are created.
I wonder if maybe the wrong files might be downloaded instead in this case.
I need to add that we duplicated many packages (via a duplicator plugin) and replaced individual files inside those packages by deleting (then saving) and re-adding some of them (finally saving again).
Thanks in advance
Could it be due to this approach?
You have to use [fav_button] in your page or link template, for more or related template tags, please kindly check this doc, https://www.wpdownloadmanager.com/doc/template-tags/, please kindly check.
Thank you
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Hello HappyHelper,
Hope you are well. The [wpdm_package] shortcode will work with link-template, it doesn’t load page template, you can also check the doc details here,
[wpdm_package] – Display a Single Download Package
Please kindly check.
Thank you and regards
Hello halibutblue,
Hope you are well. I think you are talking about Download Manager Pro version. The Pro version naming has been used as “Packages” and the free version uses “Files.” On the free version, there is no option for selecting a link template from package settings, but on Pro, there is an available option for selecting a link template. For the Pro version, you can download it from here: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases. Please kindly check.
Thank you.
I recently updated the plugin to 3.3.50. I noticed when I go to my download packages in the back end, that there is only a dropdown to select a page template. The dropdown to select the link template is missing. I am not using page templates on my site. I’m using 2 different link templates. The custom link templates I created are still listed in the link templates section, but I don’t see a space to select them anywhere on the download.
The issue does seem to be related to the update as I just made some packages a week or so ago & was able to apply my custom link templates.
Hi,
Thanks for reaching out.
To remove the Social Links from email template(abstract), go to /wp-content/plugins/download-manager/src/__/views/email-templates/abstract.html and comment line 241 – 250.
Let me know how it goes.
Regards
Hi,
when i use the email form lock, and the user fill the form to get the download to his email, the email template has a social titles or icon of Facebook and X, how i can remove them from the email template?
check the screenshot in the link below:
https://prnt.sc/WczANwnci2AE
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I have only added the hidden field value using [wpdm_package_id], no other changes were made. The form will function correctly as long as this hidden value remains included.
You may choose one of the following options based on your preference:
– Allow users to download the file instantly after submission, or
– Send the package download link to the user via email
I have tested downloading the package, and I also received the confirmation email successfully.
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