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AuthorSearch Results
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Aug 3, 2021 at 7:18 am #158951
In reply to: Critical server error if email lock
HumayonSpectatorHi,
Sorry for the delay.
In version 6.0.0 of the WPDM Pro, we haveRebuilt the codebase from the ground.
So, the template file override procedure has been changed as well.
Please follow the below link/procedure and then customize youremail-lock-form.phpfile accordingly.Changing Template Files in /plugins/download-manager/src/{ComponentDir}/views/ ( Download Manager Plugin ) dir: Create a dir named download-manager inside your active theme dir Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/ dir. Customize template file(s) in {active-theme}/download-manager dir as per your need
Hopefully, your problem will be solved.
Thank youAug 3, 2021 at 1:54 am #158912In reply to: Documents disappear in Tabs
HumayonSpectatorHello @zwanets,
We have found that your order is linked to another account which isyrshaik@gmail.com.
You need to log in to that account to activate auto-update or download the latest version.
Also, I have tested that the Tabs are working fine with the latest version of WPDM Pro.
Thank youAug 2, 2021 at 3:20 pm #158883In reply to: How to change sidebar and widget
Packaa IncParticipantHi Tanvir,
I will do this soon.
A quick question, my website sells physical goods, as well as offering free downloads. When I use the shortcode “[wpdm_user_dashboard]” in WordPress “MY ACCOUNT” page, it seems that the “ORDER” block is no longer useful, which contains the information from my buyer information for a physical good.
It’s great that if WPDM can integrate only the digital download link in the account page, not overwrite the other information.Is this possible?
Packaa
Aug 2, 2021 at 2:33 pm #158873In reply to: SMTP Mailer and Download Manager Pro Version
TanvirSpectatorHello,
Please check the settings of WPDM. The download links currently stay active only 3 mins. Please change there.
Aug 2, 2021 at 2:09 pm #158867In reply to: SMTP Mailer and Download Manager Pro Version
wayne MERCHANTParticipantThanks Tanvir
Any idea why I get an invalid download link
Aug 1, 2021 at 12:22 pm #158777In reply to: Required actions after you update to v2.7 from v2.6
Leopoldo CagalliParticipantThis reply has been marked as private.Aug 1, 2021 at 11:26 am #158768In reply to: Download Manager doesn’t work with Adsense
ShahjadaKeymasterI meant, I’m not seeing any problem on your site, it is working fine now with AdSense. Also, the download link is a simple HTML tag, wpdm can’t be a reason for any conflict you may see there.
Aug 1, 2021 at 5:50 am #158737In reply to: add font color to wysiwyg
HumayonSpectatorHello @worsin,
Hope you are doing great.
In order to implement the above-mentioned functionality please contact our customization team through the below email address or link.
customize@wpdownloadmanager.com
or
You may knock here as well:
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=upgrade
Thank youAug 1, 2021 at 3:05 am #158727In reply to: Licence Key not recognised
HumayonSpectatorHello @ajay,
Hope you are well and doing great.
Well in this case you can remove the linked domain to use the key with a new domain.
FYI, The license key will work with the latest version of WordPress Download Manager Pro. And if you are using a very old version, there may require a manual upgrade (If auto-upgrade doesn’t work).
However, you can download the latest version from Premium Download Area as well.
More details can be found in the below link.
https://www.wpdownloadmanager.com/doc/settings/license/
Thank youAug 1, 2021 at 2:40 am #158725In reply to: WPDM Archive Page not working after upgrade to 6.05
HumayonSpectatorHello,
Hope you are well.
Since you are using the latest version of the WPDM Directory Add-on. So, please use the updated shortcode from the below link. Hopefully, your problem will be solved.
https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/
Also, your admin URL is not working. Please check this.
Thank youJul 30, 2021 at 10:35 pm #158710In reply to: Previews Issue
Goran KukeParticipantHello
Can you please help me with an issue I am having
How can I get [download_link] to work in an elementor template??
ThanksJul 30, 2021 at 4:38 pm #158696In reply to: No downloads working after upgrade
Eric OttParticipantThis reply has been marked as private.Jul 30, 2021 at 10:02 am #158673In reply to: Datatable shows no items
campusParticipantThis reply has been marked as private.Jul 30, 2021 at 7:28 am #158655In reply to: WPDM – PDF Viewer v2.1.0 update
HumayonSpectatorHi,
We have added the changelog. Please check it from the below link.
https://www.wpdownloadmanager.com/download/wordpress-pdf-viewer/
Thank youJul 30, 2021 at 4:05 am #158635
HumayonSpectatorHi @cleartouch,
Please check the below link now as we have resolved your issue successfully. It was showing like this in incognito mode. There was a CSS conflict that’s why the forms were not showing.
https://staging18.getcleartouch.com/downloads/
Thank YouJul 29, 2021 at 10:33 am #158565In reply to: Help needed WPDM upgrade download errors
MariaParticipantThis reply has been marked as private.Jul 29, 2021 at 10:22 am #158564In reply to: Help needed WPDM upgrade download errors
HumayonSpectatorHi @b-maria,
You can use your own email address or minehumayon@w3eden.comtoo. Also, just WordPress admin access and URL is enough.
However, I am giving you below the add-on links. Please download and install them.WPDM – Archive Page Version
4.1.6
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchasesWPDM – Dropbox Explorer Version
1.5.0
https://www.wpdownloadmanager.com/download/dropbox-explorer/WPDM – Extended Short-codes Version
2.9.0
https://www.wpdownloadmanager.com/download/wpdm-extended-short-codes/WPDM – Google Drive Version
1.5.1
https://www.wpdownloadmanager.com/download/google-drive-explorer/WPDM – TinyMce Button Version
2.9.0
https://www.wpdownloadmanager.com/download/advanced-tinymce-button/Thanks
Jul 29, 2021 at 4:12 am #158542In reply to: Download page and log-in not working
HumayonSpectatorHello @promultis,
Have you tried after deactivating the WPDM Pro plugin that the Elementor is loading or not?
Also, since you are not using thedownloadspage/link anymore so you can switch back to thePost namepermalink which will solve your issue.
Thank you.Jul 29, 2021 at 2:59 am #158538In reply to: Download Manager doesn’t work with Adsense
HumayonSpectatorHello @abakar-musalaev,
If you have validity then you will be able to download it free from the below link.
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
However, you can provide us with your temporary admin login info in a private reply and activate there the pop so that we can debug it properly.
Thank youJul 29, 2021 at 2:07 am #158536In reply to: Access dont hide folders for unauthorized users.
HumayonSpectatorHi @neggard,
Hope you are well.
For Category access and package roles please follow the below steps as I describe below,Before giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for Allow Access option or giving a particular role on it like as I image attached or as usual for select member option too,
https://share.getcloudapp.com/X6ulq4yo because
Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors and Package Access = Package Access empty + Category Access(Author) = Author or Package Access = Package Access(Author) + Category Access(Author) = AuthorMore details can be found in the below link.
https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/
Hope you understand now.
Thank youJul 28, 2021 at 11:25 am #158491In reply to: Unable to update the plugin
HumayonSpectatorHello @alligator,
Sorry for the inconvenience.
Auto-install sometimes fails due to auth error or server file permission issue.
However, you can always download the plugin from the below link.
https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Hopefully, your problem will be solved.
Thank youJul 28, 2021 at 10:21 am #158482In reply to: Links on files in the download blob
GoldenMoonParticipantThanks that was helpful
I have couple of more queries
1. Is it possible to have an ‘indirect download’, when download is clicked in a popup the users name and email is collected and download link is sent to the users emailid and that email is also saved
2. on the download item page which gives the details of the download item how to put comments offJul 28, 2021 at 9:38 am #158479In reply to: Links on files in the download blob
HumayonSpectatorHi,
If you follow the below link then it will not get overwritten as it’s clearly mentioned there that you are copying your required plugin files to your currentactive-themedirectory not directly modifying on the direct plugin file.
Hope you are clear now.
However, in theWPDM Pro, you don’t have to worry about that as you can modify template files from this section and it will not get overwritten with future updates.
Thank you.Jul 28, 2021 at 9:24 am #158477In reply to: Links on files in the download blob
HumayonSpectatorHello @goldenmoon,
Please customize your relevant template by following the below link and use[title]instead of[page_link].
It should solve your issue and will look like this.
Thank YouJul 28, 2021 at 9:11 am #158474In reply to: Links on files in the download blob
GoldenMoonParticipantThe website is not online.
The previews work fine the problem being that in the download window, the file name is hyperlinked (check attached file)
https://snipboard.io/EjIoiy.jpg
users would click on that which leads to a page that has details of that file. This is confusing and not needed.
Only the download button needs to be clickable. The hyper-link needs to be removedThanks in advance
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