We have recently renewed our licence albeit a day late.
Our PDF links have disappeared and nothing can be downloaded. I have cleared cache and cron jobs etc howwver issue still persists.
Many thanks in advance.
Case 1 – PASS: If I veiew any package on my site logged in as an admin in Chrome on a pc, I see it normally in the pdf viewer. The cache was cleared with no change..
Case 2 – FAIL: If I view it in an incognito tab in chrome, the document (pdf) and entire pdf viewer frame is replaced by a frame containing the site home page. Note, the chrome version is identical to case 1 and the pdf has not been in cache. The cache in the CDN (cloudflare) was cleared and retested with the same result.
Case 3 – PASS If I view the same package in Edge on a PC or in Chrome on an android, not logged in, the pdf displays normally.
Please assist in resolving this error. It has a high impact in that these are technical support documents for a product.
Here is a link to visit to do your own tests: https://www.solusdecor.com/download/spec-fraser-mantel/ When I am logged in it shows like this screenshot: https://ln5.sync.com/dl/3685a7b60#vf3xx2zc-y8dvqdip-gjnwwwkd-eeep6dmd
There are ‘lock options’ in the download packet settings. In the “After submitting form” options, I have deactivated the “Mail download link” function, but it still sends the link to the user with every download.
I noticed a problem with the clothing theme, is it possible to fix this? The title of the file on the category page we created with the download manager codes does not fit on the screen. This problem is present in mobile design.
Link: https://prnt.sc/eKhLnV__HXHX
The file link does not appear in the responsive table. How do I fix it? I need to click on the file to go to its individual page. For example, I need it to be as shown in the link: https://try.wpdownloadmanager.com/package-list-in-responsive-table/
https://postimg.cc/gallery/6RW6V8V
When I hover over the title, the file link appears to be clicked.
Shortcode I’m using:
[wpdm_all_packages login=1 thumb=1 items_per_page="20"
jstable=1
order_by="field_name"
order="ASC/DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
I cloned one of the default link templates today and now Download Manger Pro is causing a general Website technical error when visitors load any page.
The Link Template tab shows the critical error message as well. Other tabs are displaying correctly.
When WPDMPRO is deactivated the visitor errors go away – but of course download link functionality is lost.
I updated the Download Manager but the other plugin WPDM Archive Page disappeared after this update. On the page that used the plugin, this message appeared: “[wpdm_archive_filter items_per_page=”12″ template=”1_3_final” cols=2]”
Here is the link —> https://www.metalcoating.com.br/?page_id=7
How can I solve this?
Hello Team,
We are from India, and tomorrow is the last date to renew our Download Manager Pro plugin. Kindly share the manual payment link here for renewal.
Additionally, if possible, please send the manual payment link to our emails: ahead@thebumblebee.in and vetri@sarashgroup.com.
Looking forward to your response.
Best regards,
Vetri
How can I get the download links to line break / wrap nicely on small displays? The links always go over the boundaries.
I cannot attach an example unfortunately but please see https://gymnasium-brake.info/anmeldung/
I have tested in iPhone 15 portrait mode.
With thanks