ANd for categories table, are you talking about this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/, here doc describes in details for this shortcode use. let me know.
Thanks.
@sybillevz, here are the ways:
- Importing Products: You can create a CSV file with product data following wpdm importable CSV file form and import them to wpdm in a click. Please follow the doc: https://www.wpdownloadmanager.com/doc/bulk-import/
- Import Customers/Clients: If they are WordPress users, you don’t need to change anything here, otherwise, you may use user import plugin from wp.org
- Assigning products to customers: there are 2 ways:
- You may use Premium Packages Add-on, install and activate it, then go to Admin Menu ► Downloads ► Orders ► Create order manually and assign to existing customer. Customers will be able to download the products from User Dashboard ► Purchases Menu
- Or, you may use Advanced Access Control add-on, and from edit package with you can assign a package to sepcific users. Customers will be able to download assigned items from User Dashboard ► My Downloads
Hi,
Is there a simple way to add a product to a client’s account without having the client going through the steps of buying it?
I want to migrate my client list from an external digital download delivery system and manage everything from my own website. But I already have 300+ clients who have collectively bought 1000+ products. Once the client have registered on the website, is there a way for me to easily ad the products they already purchased so that they can have access to downloads and updates right from they account page?
Ideally I would like to import the clients + their purchases from CSV. Is that possible?
Thanks,
please check the settings from Downloads > Basic > Access Settings > When user is not allowed to download: you shall find the option there.
thanks.
Every download is downloading a file called “public_html” that is 0kb rather than my file specified.
Hi, I’ve installed the WordPress Download Manager plugin with the Advanced Access Control add-on. I’ve seen that to show the packages shared with a particular user we use the [wpdm_my_downloads login=1] shortcode.
But I have a problem. I use it but it doesn’t show. Am I doing something wrong? I leave a picture of what’s going on.
Thank you very much for your attention 🙂

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Is it possible to “Link” downloads together, like a related products feature. I have one file available in 3 formats, so I would like to display all three format download buttons on one download page.
A month ago all downloads were working. In the past two weeks, three out of twelve downloads do not have complete download links.
A functioning link looks like https://irch.com/subscription-downloads/#pkg_7749_5ef23f1762790
The problem links look like https://irch.com/subscription-downloads/#
The downloads were using the FTP function. I relocated the FTP downloads to the public_html/wp-content/uploads/download-manager-files directory.
I recreated a download page for a problem download and the incomplete download link condition continues.
Please let me know if additional information is needed. Thank you and I appreciate your help with this.
Gary Brown
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This topic was modified 5 years, 5 months ago by
Gary Brown.
I’m adding the downloads to my page using the standard shortcode that only has the item ID in it. I would like to be able to ask the browser to open the pdf/download in a new browser window since many of the links we are opening are not on my website. I basically want the target=”_blank” functionality. I assume the best way to do that is with the shortcode. I don’t see any general settings for the plugin that would allow that.
Please advise how I can make this happen.
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I have a website where we have used the Email lock and Agree to Terms on a download. This has stopped working and the plugin itself is displaying incorrectly in the backend.
The Email Lock screen now displays a logo which is really stretched and the options to enter name and email address are not displayed:
https://www.dropbox.com/s/4jvqwi0t85f5xuh/Screenshot%202020-06-21%20at%2019.56.04.png?dl=0
This is the Downloads dashboard too:
https://www.dropbox.com/s/2tscalcttag35ix/Screenshot%202020-06-21%20at%2019.55.34.png?dl=0
I need this fixing urgently!
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Hi,
is there any shortcode to list all files uploaded or downloaded by logged-in user, i d’ont want to use [wpdm_user_dashboard] and [wpdm_frontend] shortcode, i need just to integer those list in my custom dahsboard.
Best Regards
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Hi,
Can you please check those,
1. check your download manager category access to the subscriber role Downloads > Categories > Your category
2. check Downloads> Settings > Basic > Access Settings > When a user is not allowed to download: Hide Everything
3. You can also set option from Your package > Package Settings> Allow access
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Hi Nayeem
It looks like I’ve been able to fix this by going into the plugin Settings and saving the settings again, which I guess cleared a transient or flushed something out, so the stats are tracking again.
There’s another strange thing happening, which is on the stats page (/wp-admin/edit.php?post_type=wpdmpro&page=wpdm-stats), the total downloads for “Today” doesn’t correspond to the graph or the “Export History” log, so it appears the “Today” stat is showing more like over 48 hours’ worth of data (i.e. a higher figure). I’m not sure if that’s something you can recreate on your own demo, or whether it’s just occurring on my website?
There’s a few other issues I’ve had too (e.g. PayPal payments are all listed as “Stripe”) but I’ll open another support ticket another day about these.
Thanks
Mike
Hi,
You shall find it from Downloads Templates Import like as I image attached,

Thanks.
Recently updated download manager and all the passwords linked to each download have been lost. Is there a way I can bulk add the same password to all the downloads?