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Search Results
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In reply to: CHeck if email notification sent?
ok it’s installed correctly now – the license was still registered to the old site but that is fixed. However I still don’t see any emails being sent when a user downloads a package..
Phil
In reply to: My Downloads Page displays nothing
Actually, I was able to get the following error.
So looking here now. I see 2 // in the file path.Warning: include(/home2/cmhoistspecialis/public_html/wp-content/plugins/download-manager/tpls//wpdm-my-downloads.php): failed to open stream: No such file or directory in /home2/cmhoistspecialis/public_html/wp-content/plugins/wpdm-custom-access-level/wpdm-custom-access-level.php on line 173
Warning: include(/home2/cmhoistspecialis/public_html/wp-content/plugins/download-manager/tpls//wpdm-my-downloads.php): failed to open stream: No such file or directory in /home2/cmhoistspecialis/public_html/wp-content/plugins/wpdm-custom-access-level/wpdm-custom-access-level.php on line 173
Warning: include(): Failed opening ‘/home2/cmhoistspecialis/public_html/wp-content/plugins/download-manager/tpls//wpdm-my-downloads.php’ for inclusion (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/cmhoistspecialis/public_html/wp-content/plugins/wpdm-custom-access-level/wpdm-custom-access-level.php on line 173
In reply to: “Invalid path” for bulk import
In reply to: Extract folder is being corrupted for windows
Hi There,
I have managed to get to the bottom of this issue with our hosting support. The issue is cache related as when cache is turned off on the site all of the downloads seem to be working. The cache is still turned off currently (for the whole site) but are you able to let me know what files need to be excluded so we are able to reenable it for the rest of the site.
Many thanks
AaronIn reply to: Search & Filters
Are you using this add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/?
or
Have you checked this shortcode? https://www.wpdownloadmanager.com/doc/short-codes/wpdm_tag-query-all-downloads-from-specified-tags/
Thanks.
In reply to: Downloads failing
Downloads all seem to fail at approx 500mb (see screenshot):
This is being reported by several users and I am able to replicate in both Chrome and Safari browsers.
Do you have recommended PHP INI settings I can check?
In reply to: Downloads in statistics not correct
Any news about this problem?
The downloads of some users are also not saved in the sql-table.
So the question is still: why downloads shown for some users and not for other users (all users have the same privileges)In reply to: what are the full codes for the demo page
Sorry for this, use
jstable=1in your shortcode for the above link, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/In reply to: Large Files Stop Downloading at 500 MB
Thanks Nayeem,
I mentioned in my previous reply that we’ve tested all of those methods for increasing the memory limit on the server, none of which resolves the issue.
Just to be sure, I just tested all three solutions again by adding a memory limit of 2048M to each. The memory allocation error persists when setting both Resumable Downloads and Output Buffering to false. These memory limit directives are still in place if you’d like to test yourself.
Please let me know if there’s another possible solution.
Thanks,
Morgan
In reply to: File download not working
In reply to: what are the full codes for the demo page
Please check this shortcode,
Thanks.
This is not linked to an add-on but to the general way to let clients to subscribe to newsletter. I’m using mailchimp (so the mailchimp add-on), but this is valuable information for any e-mail management add-on…
The way WPDM works the website owner decides to subscribe all customers or no one by default. I decide this in the settings :
With this way of doing things, the customer cannot choose to be subscribed. There is no checkbox that he can check to say he wants the newsletter or not.
This is against GDPR law in Europe.
To be GDPR compliant, there should be a checkbox that the customer can check / uncheck during the checkout process.Like in this example :
If the customer cannot choose whether he wants to get the newsletter, it’s not GDPR compliant and I risk getting fined for it…
This is just for regular paid downloads in my case. Of course, this is not for email locked downloads, as the client is aware that he has to subscribe in order to get the download.
Hope it’s easier to understand this way.
In reply to: Breadcrumb Yoast not showing base download link.
In reply to: Latest update broke layout page template
please update your WPDM to the latest one. It seems that the packages page is Ok now,
there are many topics with you, I shall check with others too.
Thanks.
In reply to: Breadcrumb Yoast not showing base download link.
It’s really confusing, because I use permalink manager, the URL shows downloads/category/download name and it has an option to set Yoast Breadcrumbs to match the URL. When I do that I get downloads/downloads/category/download name in the URL but Yoast Breadcrumbs looks ok. But the url is broken.
So I disable that option and yoast just gives sitename>category>download name instead of sitename>downloads>category>download name.
Enabling the base category in WPDM doesn’t seem to make any difference. I just want the breadcrumbs to match the url
In reply to: Latest update broke layout page template
This isn’t resolved Nayeem, I mentioned that it broke the layout when I did an update, it isn’t about not being able to install the update. Last time I tried it broke the layout on the single download pages by moving the tags out of the main container of the site. Had to restore the old files to fix it. It also broke download links on some downloads as mentioned earlier.
Was asking if those problems had been fixed and if it was safe to try another update?
In reply to: Your email address is blocked!
We are using Membership Pro to allow downloads to members who we authorized. These member shall have access to the downloads of course but have no business in the WP backend. Is there a way to disable the WP backend for certain members?
Thanks a lot
Hello,
I’ve been having a lingering issue and have emailed several times to support but I have not gotten a response with the last issue I’m having involving categories showing up that shouldn’t be. I have multiple categories for my Downloads set up and they are all separated as they should be for each package I’ve created. On my main Downloads page, I should only be showing what we call ‘Specification Sheets’ but all categories are showing. I’ve tried using the category ID (id=5 for me) and I’ve tried using the long name for the category (specification-sheet) in the code to present on the page but still all categories are showing up. Can someone help me to get this to work correctly.If you view my Downloads page, the first 4 items in the right column are categorized in the back end as Installation Instructions, Application Guides or Information Sheets but they’re showing when it should ONLY be Specification Sheets:
https://www.evenlite.com/downloads/Here’s the 2 different code snippets I’ve tried but it’s still not working:
[wpdm_packages order_by="title" order="asc" items_per_page="200" id="5" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]ALSO TRIED:
[wpdm_packages order_by="title" order="asc" items_per_page="200" category="specification-sheet" template="customevenlitelinktemplate" cols=2 colspad=2 colsphone=1]Thank you very much,
BrettHi,
I’ve inserted the [wpdm_my_downloads] inside a page to display all the available downloads for a specific user.
The problem is that I need to display who is the author of a single package.
This is not visible nor inside the [wpdm_my_downloads] page neighter inside the package details.
Please help meIn reply to: Customer fields for Email Lock
You have to create from
Downloads > Settings > Quick Forms, then you shall find the option as I attached image here,
Thanks.
We’re using form lock to lock downloads with a Gravity form.
The form loads and you can submit it just fine.
If “email download” is not selected, nothing happens. No download it just sits there.
When we set the form to email the person the file it sends an email with a link which does arrive – the link when clicked on loads the website and causes a PHP error on the site so we just see the “There has been a critical error on your website.” message. Here’s the PHP error from the server logs.
2020/09/16 02:22:45 [error] 41147#41147: *139327 FastCGI sent in stderr: “PHP message: PHP Fatal error: Uncaught Error: Cannot use object of type stdClass as array in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php:1294
Stack trace:
#0 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(287): WPDM\libs\Apply->customDownloadLinkPage(Object(WP))
#1 /www/susaguhlrealestate_654/public/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /www/susaguhlrealestate_654/public/wp-includes/plugin.php(544): WP_Hook->do_action(Array)
#3 /www/susaguhlrealestate_654/public/wp-includes/class-wp.php(758): do_action_ref_array(‘wp’, Array)
#4 /www/susaguhlrealestate_654/public/wp-includes/functions.php(1285): WP->main(”)
#5 /www/susaguhlrealestate_654/public/wp-blog-header.php(16): wp()
#6 /www/susaguhlrealestate_654/public/index.php(17): require(‘/www/susaguhlre…’)
#7 {main}
thrown in /www/susaguhlrealestate_654/public/wp-content/plugins/download-manager/libs/class.Apply.php on line 1294″ while reading response header from upstream, client: 203.118.137.168, server: http://www.susaguhl.co.nz, request: “GET /wpdm-download/S1kWGKXM5c4KXC-65CCNNcc4hzZeN7Ap4ngsf3V69u6an7CcMiebnF8fHobVJIXyOnK-42MK834CU9-0hPOEOgBf2cM1D4hVnyLP3p7ymZEHgLWIwLRJ9ZJ-AOq8Fh4Q HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.4-fpm-susaguhlrealestate.sock:”, host: “www.susaguhl.co.nz”If we leave the email file off then we don’t get to the download at all, we just end up back at the page the download is on??
Help would be much appreciated
In reply to: Upgrading DMPro via FTP breaks download page
Also, just a heads up. The page works great if I am logged in as admin. However, I am getting emails from users saying the page still doesn’t work. It looks fine and the categories are all visible. But no actual content shows up on the page. I was able to recreate on my end by logging out as admin and then logging in as a normal user. There are no downloads visible on the page, so it’s still broken. I’m exploring around trying to see what the problem is.
