In Downloads -> All Packages, when I click Add New Package, adding the first package works fine. However, when I click Add New Package a second time to add another package, it overwrites the previously added content. How can this be resolved?
1- i added 15% commission but users see Your commission per sale: 85%
2- how to add share buttons to download template?
3- to to make custom download template default for all downloads?
4- how to disable comments for downloads?
5- if customer added a product to his cart and that product price changed it not changing in the cart is it normal ?
6- how to disable product Quantity to just buy it once in the cart?
7- reCAPTCHA Settings is it v3, v2 visible or v2 hidden?
8- there’s a bug in dashboard messages hope you fix it
9- how to make the search use downloads by default?
For locked packages single file download option will not be visible. And while downloading the package it will give a zip file for all files for the related packages. And for download URL you can generate URL for download as I image attached for the packages from Downloads > All Packages
section ,

please kindly check and let me know
Thank you and regards
So the link I sent you before, https://www.valtris.com/about/corporate-social-responsibility/esg-highlights/, has all of the documents that a user should be able to download once they fill out that form. I set each of those up as its own package so that we could have unique URLs for each file. What we want to have happen is, on that page, when the user clicks “Download”, they fill out the form. After they have filled out the form once, they can click any of the other “Download” buttons to download another document WITHOUT having to fill out the form again.
Or, in other words, if a user downloads the document on https://www.valtris.com/download/supplier-code-of-conduct/, they should also be able to download the document on https://www.valtris.com/download/life-cycle-analysis-esg-highlight/ without filling out the form again.
If the way I set it up does not work, we are open to other options, but we need a solution where:
1. The user only has to fill out the form once.
2. We can have unique URL/link to each document.
Thank you for the update. It is annoying that this does not work with Gravity Forms when that was listed as a supported plugin, as it seems a waste to have two different form plugins on the site. But, if that’s what it takes to make it work at this point, that is fine.
You are correct that your solution does allow the download button to appear, which is what we want. However, users should only have to fill out the form once to download all of the documents associated with the form. This is not working. It is making me fill out the same exact form for each document. I have the setting under Downloads > Settings > General > Form Lock set to “Show form once in a session”, but it is showing the form more than once. Can you please help us fix this so that users only have to fill out the form once and, after that, can download any of the other documents they wish?
For an example, here is a page with all of the downloads using that form: https://www.valtris.com/about/corporate-social-responsibility/esg-highlights/
Thank you very much for your continued support!
I’m currently building a library with approximately 5,000 documents and am trying to create a dynamic, automated Elementor template similar to the one found on the Reqiq Downloads page (https://reqiq.co/downloads/). The template utilizes dynamic tags for fields such as the post title, featured image, post excerpt, and post URL, ensuring it is flexible and reusable across all posts without requiring shortcodes or manual linking with package for each document.
The challenge I’m facing is with the ‘Download’ button. I need it to dynamically link to and trigger the download for the respective file in each post. Currently, templates like the ones used for this (https://reqiq.co/ethiopias-export-future-balancing-reform-and-reality/) and this (https://reqiq.co/insights/) automate most of the UI elements. However, the download functionality has been configured manually by linking each file using a custom field connected to your plugin’s master key links. While this method works, it undermines the scalability and efficiency of using templates.
To summarize, I need a single ‘Download’ button in the Elementor template that automatically downloads the respective file for each post without requiring manual linking. This functionality is essential for maintaining the flexibility and automation of the template.
I hope this explanation clarifies my requirements. Could you please guide me on how to achieve this? Or if the PRO version indeed has this?
Thank you again for your support!
All context in title. How can I display a download button in a single or any other kind of template in Elementor? I’ve seen the Elementor addon, it only does packages, etc. I’m looking for single file downloads templates.
Here are all our discount packs, https://www.wpdownloadmanager.com/downloads/discount-packs/ and Full Access pack is this, https://www.wpdownloadmanager.com/download/full-access-pack/. Please kindly check and let me know.
Thank you and regards
I did it for a specific user, but it is still shown.
Moreover, once I restrict a category, isn’t it possible that the downloads related to the category inherit the restriction? I currently have to restrict each download per user.
Hi,
now I have Download Manager Pro, WPDM – Advanced Access Control, WPDM – Archive Page, but I’m still not able to reach what I need.
I would simply need to show to the users I gave access the categories and downloads. Providing them with the category filter which shows the categories they have access.
For example: categories on the left and single packages on the right.
In my attempts all of the packages or all of the categories are shown, not just the ones the user has access.
Could you suggest how to get this, please?
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Hello Vela Agency,
Hope you are well. You can allow different file types putting file extension like png, jpg, exe, pdf etc from Downloads > Settings > Upload Settings
as I image attached. putting *
allows all type of files.

Please kindly check and let me know if you have any queries.
Thank you and regards
We have not any Mailerlite add-on yet, you can check the available all add-ons here, https://www.wpdownloadmanager.com/downloads/add-ons/. For adding it, you may have to order a customized service. I hope you have understood. Please kindly check.
Thank you and regards
Hello
I have an issue with the template for the downloads page. I have a template set on the backend but it doesn’t use the one selected and also it shows a Reset Filter issue when I change the shortcode.
I set my custom template to only show the download title and link.
Is this the right shortcode to use?
[wpdm_all_packages login=0 thumb=1 items_per_page="200" categories="A211 May 2024" jstable=1 order_by="field_name" order="ASC" cols="title,file_count,download_count|categories|update_date|download_link"]
This is the broken template page:
A211 Financial Mathematics
We have Download Manager working great for our standard downloads, but now we are creating a new category and new page for Premium downloads.
Please can you tell me how I create different types of user access, as I have tried the normal create a new User Group “Premium” and set the “Allowed Access” field on my new Premium downloads to be the new “Premium” user type.
But standard user logins (subscriber) can still access both types of download. Plus the new “Premium” user type can access the Premium downloads but not the standard ones.
For user registration and user type management I am using Ultimate Member. This has a usertype Priority field which i have tried switching my new usertype to have a higher priority but still no difference to what they can access.
Hope you can help. Thanks Craig
That add-on looks interesting for initial default settings for new or copied downloads, but I already have 700+ documents input so isn’t helpful in this case. This also still does not fix the WCAG accessibility issue (2.4.4 Link Purpose (In Context): The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general. (Level A) ). Each download link/label needs to be contextual and different from the others around it. You would need to be able to apply the document title dynamically for this to be a manual solution. Why not just take this as a future suggestion to make your plugin web accessible by default?
Is there a way to make it so all downloads use the same Terms Checkbox Label? I tried putting a shortcode in that field and it doesn’t render the shortcode. I just need it to be consistent between all downloads without changing hundreds of them.
Hi there,
I’m using the Advanced Access Control extension and I would like to let the user filter its downloads using the categories he is allowed to.
May I get some help?
Hello Sitcom Software,
Hope you are well. And sorry for the inconvenience. Can please make Allowed file types to upload
to *
as I image attached from Downloads > Settings

Please kindly check and let me know.
Thank you and kind regards
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This reply has been marked as private.
Hello Laura,
Hope you are well. Thanks for writing to us.
For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from Downloads > Settings > License
, and then please update the plugin from the wp-admin > plugins
panel.
For saving settings again for the license key option from Downloads -> Settings -> License
, that will regenerate the access token. Thus the plugin will be updated,
For updating WPDM add-ons, please download your plugin from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases,
And update manually from the wp-admin dashboard Plugins > Add New
option. I hope, thus it will resolve your issue. For the Download > Settings > Updates
option will may not work properly for some server settings. please check and let me know, if you have any queries.
Thank you and regards
I just uploaded a new package and then tested the link in another browser. When I look at Stats > Download History, it shows 4 downloads, all having my username tied to them but only the first has my IP address. The other IPs are from Comcast, OVH SAS and Hostroyale Technologies Pvt LTD. Why would this be happening?
I’ve installed the plugin and setup captcha file lock for the files.
When a user hovers over the file link they get http://www.mysite.com/# and then when they click the link it opens up the request to complete captcha. This works as expected.
After completing the captcaha I get the “download file” link. Hovering over that link I get an obfuscated link (https://www.mysite.com/download/eod/?wpdmdl=29683&_wpdmkey=673e21d43ba4a)
This is great.
However when I click the link it opens the PDF in a new tab and shows the actual file url (https://www.mysite.com/wp-content/downloads/2024/11/test.pdf)
This goes against all that the plugin is supposed to do (I can’t track file downloads, charge, or stop people from getting the actual file).
I’m assuming I set something up improperly, but what did I do wrong?
Is it possible to export all the download links from a wordpress site and import them into another?