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In reply to: Upload 3D file in .Z3 does not work
Hello Kevin,
Thanks for contacting us.
You can set the allowed file types forDownloads > Settings > Basic
However, if the issue still persists, please share the related url of your website as well as admin access of your website in a private reply to check and inspect the issue further.
Regards
TanvirTopic: Network error
Downloads are not working, if user isn’t logged in. Very sporadic, but mainly shows ‘network error’ across various browsers. I have switched on and off other plugin, unsure what it is? Any ideas please?
Very difficult for a small charity, this started in the early December update it seems.
Similar to this request: https://www.wpdownloadmanager.com/support/topic/gutenberg-blocks-by-wpdm-api-issue/
Unfortunately the forum “private messages” do not help the rest of us so you probably get a lot of duplicate posts here. What WAS the resolution?
I have the same issue.
Packages simply do not appear in the drop down and I have several on the site.
WPDM version 3.2.65
WPDM Gutenberg Blocks version 2.1.8
Wordpress 6.01I disabled all other plugins but the issue persists. Can you help?
The only way to get downloads on my pages now is to use the a Shortcode block.
In reply to: Plugin not displaying all the files – URGENT
Hello Travis Harley,
Hope you are well. With the
[wpdm_all_packages]shortcode you can display all the packages and if you want to show the table for a specific category or categories, you can use thecategoriesparameter. please check the doc here for more details,please check and let me know
Thank you and regards
In reply to: Donwload link does not prompt download
Hello Alex,
Thanks for contacting WPDM Support forum.
However, you can check the below setting is already disabled
If all are set properly, Sometimes cache can cause this issue. So if you are using any cache plugin, kindly clear cache and disable that for some times.
After following all, if the issue still persists, please share temporary admin access in a private reply as well as realted downloads links.
Regards
TanvirHi Team, free user here (looking to go pro soon i hope, if finances allow),
Anyway, I host my own site on my server at home and I’m about to start the journey of setting up a new host and migrating data between the two.In order to preserve the current downloads (over 3,000), do I simply need to ensure that the files are found in the same location on the new server, and the WP database is the same? (ng: ideally i’d like a fresh start database)
Any help would be much appreciated thanks ! ():)
Hi
The download template doesn’t appears on my post page.
I have this problem just now, with my last song.
If you go: https://tunes.audio/audio-archive/, you can reach all songs with button, but not the last one.
Other problem is, that if I on the downloads page to “Embed” click, the page will be darker and nothing happen. I can’t find the ID for the package.
I can send you a temp. Admin login pr PM, if you tell me how it works.Cheers
GezaIn reply to: How to set up the site
Topic: How to set up the site
How do I get my page to look exactly like this one:
https://demo.wpattire.com/downloads/stock-image/
I have installed the Attire theme and the demo site but I can’t get it to look like the page above.
Topic: Digital Marketplace
Hi,
I am trying to get my site to look like this: https://demo.wpattire.com/digital-marketplace-2/I have installed the Attire theme and the demo pack and I still don’t see anything similar to that.
1) How do I get the download manager 2 demo?
2) All I really want to use is the layout with the images that show a download button when you hover on them.
Once I click on the button I want it to take me to a new page where I can see the image with the downloads in the download pack.
Could I get this layout on another theme without using Attire?Hi,
I´m using https://deployer.org/ to deploy my site to different stages (local/staging/production). I also use https://roots.io/bedrock/ file structure.
Local dev – Everything works great. It works with bedrock file structure, file browser root is “<something>/web/app/uploads/”.
Staging/Production – Attached files not working. File browser root default is “<something>/deploy/releases/2/web/app/uploads” where “uploads” is actually a symlink to “<something>/deploy/shared/web/app/uploads/”. This works for uploads in standard media library. I can upload files in media library first and then go to downloads/package and then “select from media library”. Then the files will be attached, “__wpdm_files” in db will have correct urls, and user can download the attached files. BUT, if I choose the “drop zone” or green “select files” button, the attached files will add up in the attached files meta box, BUT as soon as I press “update”, all attached files (but not the latest uploaded) will disappear from the meta box and will not be saved to db (“__wpdm_files” is almost empty, only one id).
Any ideas what could be wrong here?
Thanks,
/Per
In reply to: How to delete files unlinked to package
Hi,
You can manually delete already detached files from asset manager ( Admin Menu ► Downloads ► Asset Manager ). In future, if you want to delete unlinked files automatically, please use the following option:
I need to know how to set up a custom page template for all my downloads with some custom fields that I created
Topic: Thumbnails not working
I migrated a Joomla site to WP and imported the downloads (PDFs) by bulk importing. Originally the thumbnails didn’t work, but after a bit of searching, I changed the image placeholder from [thumb_WxH] to [pdf_thumb_WxH]. This seemed to work fine until I realised only the first 20 thumbs were displaying. I think this is a limit to my imagick config. I suppose I could increase this, but it may make page loading slower, so best to add the thumbnails.
A small part of my brain in the early hours of this morning led me to think clearing the cache was a good idea. Now I’ve loas all thumbnails and only get an ugly HUGE gray rectangle generated by placeholder.com with a tiny message that says something about performing a security operation that is not allowed’ … https://via.placeholder.com/600×900/6c757d/FFFFFF?text=attempt+to+perform+an+operation+not+allowed+by+the+security+policy+%60PDF%27+%40+error%2Fconstitute.c%2FIsCoderAuthorized%2F408
So now I have no thumbnmails and even trying to generate them manualls in Photoshop and uploading to the /wp-content/uploads/wpdm-cache/pdfthumbs folder doesn’t help.
Seriously, no way to regenerate thumbnails in WPDM?
Can anyone point me in the right direction? I really, really don’t want to manually reupload every PDF… and I’m not actually sure WPDM will create thumbnails if I do.
Hello,
Thanks for contacting us.
To show templates like these, you have to set link templates for these. You will find that there are already some link templates created by default. You can check from
Downloads > Templates > Link Templates. Then you can show all downloads using shortcodes withtemplateparameter of wpdm
Please check details here:
https://www.wpdownloadmanager.com/doc/templates/link-template/template tags are supported by link and page templates. You can show any contents dynamically on link templates by adding template tags from below:
https://www.wpdownloadmanager.com/doc/templates/template-tags/Regards
TanvirIn reply to: Add date column in downloads table (user-dashboard)
Hi Nayeem,
thanks for the quick reply.
Our user-dashboard mainly contains a table list of all available download packages, as you can see in the screenshot I’ve sent in my previous message.
We used the [wpdm_user_dashboard]-shortcode to display the table.
Now we wish to add a column which displays the upload date and contains a sorting function (sort downloads by date).I hope I could clear up any misunderstandings.
Thanks for the supportIn reply to: Download-Page stays empty
Hi,
we are trying to use the shortcode [publish_date] within the link-template-default.php, but this shortcode is not working. But [update_date] is working without problems ..
We are using these shortcodes:
In reply to: bulk import problems
Hello Marco,
I have just checked the csv file that you provided.
Actually the row and columns are not in the same format that wpdm bulk import supports.
Please follow the doc here There is a sample csv (download here)
You can follow that csv to create the csv file with your downloads that needs to be uploaded.Regards
TanvirNew here.
See Downloads has around 61 files from our …wpdownloadmanager.com/user-dashboard/
Would like to see an option select all to download a single zip file. Huge timewaster to download each one.Also – what url or document has the reference/description to what each zip file is, required and optional?
In reply to: responsive display
Hello frank braun,
Yes, please check the doc here,
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_category-query-all-downloads-from-one-or-more-categories/
you shall find the parametercolspadandcolsphonefor responsive design. I hope it will help you. please check and let me knowThank you and regards
In reply to: How to Show More from Latest and Best Downloads
Hello @Hassnain,
You can use the below shortcode to order by date
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_all_packages-list-all-downloads-in-tabular-format-in-a-page/Here you can use the parameter
order_byandorderto show in order. Also you will be able to show top downloads by using parameterdownload_countLet us know for further assistance.
Regards
TanvirIn reply to: Folder hierarchy – inherit permissions from parent
In reply to: The Email Lock Restriction is not working!
Hello,
Thanks for the details.
Generally there are some reasons behind the issue.
Please make sure you are using minimum version of PHP 7.4 or higher in your server and the latest version of wpdm pro that is6.2.8.
After that make sure you have added the license code fromDownloads > Settings > License.
You can then also try creating a new test package.However, if the issue still persists after following so, please also provide temporary admin access in a private reply to check and fix the issues quickly.
Regards
Tanvir
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