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In reply to: send notification email issue
I’ve been using the plugin for around two years and noticed a problem with the download count.
Although the amount correctly increases each time I download the frontend file, the total downloads displayed in each package are exorbitantly higher than the actual amount. I’m the only admin and I’m sure no one has manually changed this amount.Example: https://www.programacap.org.br/material/resolucao-no-6-de-8-de-maio-de-2020/
This counter shows more than 8 thousand downloads, but there are only a few dozen hits on this page in the last 2 years.
I also noticed that the History and Stats admin page shows an exorbitant number of daily downloads (in my case, more than 5 thousand per day). But the site is rarely visited, I have less than 50 visitors per month!
What can I do to fix this bug? Could this count be a bot/crawler hit?
I imagine the download lock might help, at the same time I can’t use any of Google’s solutions because the site is hosted in Europe and the company’s GDPR prohibits me from using tools outside the EU.Hi,
We found out that all downloads appear in the default language (EN). However, we translated everything and it used to work.We use WPML.
You can see it here. The names should be in German but those are the English downloads.
https://www.truma.com/de/service/download-center/
Is there any further setting required to show the correct language?
In reply to: Only display items that are not categorised.
Thanks. im trying to create a new topic for another question, it doesnt allow me
The below code is pasted on function.php
It allows us to automatically send a notification via email when a visitor downloads a file from WPDM on Website.I have pasted the below code on function.php, however, I found out that it is only able to display a single character for the field “Company” when it is sent notification email (the field is an extra field created using Advanced Custom Fields.) refer screenshot below.
i have check all the script it was fine. is there anything wrong with the core code? or bugs?
https://pasteboard.co/XBPNft0Nhr3p.png
/** * This code notifies via email when visitor downloaded a file from wpdm. last updated 14Nov2023 */ add_action("wpdm_before_email_download_link", "your_function", 10, 2); function your_function($post, $package){ $package_data = get_post( $package['ID'] ); $headers = 'From: NSW Download Center <example@nxxxxxxx.com>' . "\r\n"; $headers .= 'Content-type: text/html' . "\r\n"; //If it's in the trash, you won't be able to download it. if( $package['post_status'] == 'trash' ){ status_header( 403 ); die; } // Set the time zone to Asia/Singapore date_default_timezone_set('Asia/Singapore'); $current_date_time = date('Y-m-d h:i:s A'); $company = $post['custom_form_field']['Company-Name'];// Use Advanced custom field to send out company name. $file_type_array = WPDM()->package::fileTypes($package['ID'], false);// Send out file type of the packages downloaded. $file_types = implode(', ', $file_type_array);// Send out file type of the packages downloaded. $message = '<html><body>'; $message .= '<strong>Attention Sales Team</strong>: A visitor has downloaded files from the NSW website. <br>This could indicate potential interest in our marketing materials or whitepaper. <br> Please review the information for possible follow-up with potential clients. '; $message .= '<strong>Leads/Downloader information:</strong> '; $message .= '<table style="border: 1px solid #ccc; background-color: #f5f5f5; border-collapse: collapse;">'; $message .= '<tr><td style="font-weight: bold; border: 1px solid #ccc;">Name:</td><td style="border: 1px solid #ccc;">' . $post['name'] . '</td></tr>'; $message .= '<tr><td style="font-weight: bold; border: 1px solid #ccc;">Company:</td><td style="border: 1px solid #ccc;">' . $company['EmailLock/Company'] . '</td></tr>'; $message .= '<tr><td style="font-weight: bold; border: 1px solid #ccc;">Email:</td><td style="border: 1px solid #ccc;">' . $post['email'] . '</td></tr>'; $message .= '<tr><td style="font-weight: bold; border: 1px solid #ccc;">Downloaded File:</td><td style="border: 1px solid #ccc;">' . $package_data->post_title . '</td></tr>'; $message .= '<tr><td style="font-weight: bold; border: 1px solid #ccc;">File Type:</td><td style="border: 1px solid #ccc;">' . $file_types . '</td></tr>'; $message .= '<tr><td style="font-weight: bold; border: 1px solid #ccc;">IP Address:</td><td style="border: 1px solid #ccc;">' . $_SERVER['REMOTE_ADDR'] . '</td></tr>'; $message .= '<tr><td style="font-weight: bold; border: 1px solid #ccc;">File downloaded Date/Time:</td><td style="border: 1px solid #ccc;">' . $current_date_time . ' (GMT+8 Malaysia Time)</td></tr>'; $message .= '</table>'; $message .= '<br>This email is auto generated by web script when any files on NSW website download center is requested. <br><br>'; $message .= '<br></body></html>'; $recipients = array( 'Email@email.com', 'xxxxxxx@gmail.com' ); $to = implode(', ', $recipients); wp_mail($to, "Potential Leads - Visitor downloaded a file from the NSW website.", $message, $headers); }not sure if i have created mutiple post to this forum?
it seems doesnt allow me to post new topic here on the support centerIn reply to: Only display items that are not categorised.
Hi,
So you want to display downloads only when the user clicks on a category. In other words, want to stop loading all packages when the page loads.It is not possible out of the box but with minor code adjustments, you can implement it. As long as this feature is not added to the add-on you have to make these changes after each update of the addon ( if you update the addon ).
In
/plugins/wpdm-archive-page/assets/js/scripts.jsfile comment the line no 353 as shown in the following screenshot,
Also, add the following CSS to your customizer’s Custom CSS option,
.wpdmap-header-card .card-footer { display: none; }Use the following shortcode,
[wpdm_archive button_style="primary" template="default" order_by="post_title" order="ASC" items_per_page=12 cols=1]Best regards.
Download Manager not working. It doesn’t show as option to see files in wordpress media library or on posts.
Then when i go to downloads and show files i upload i cant download them. I get this message: Package you are trying to download is not available!Also when i go to all files i can see any of my cloud library files.
The reason i brought this plugin was for offload media files, images, and other assets from your WordPress server to pCloud storage.
In reply to: How do I update the plugin?
Hello conceptfbo,
Hope you are well. For updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > plugins panel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.If still, the problem exists then you can also manually update the plugin
Thank you and regards
Topic: Bug: all downloads appear
Bug: If you click “Tigo Energy” in the categories and then “Leistungsoptimierer”, suddenly all downloads appear instead of just those under Performance optimizer (or tigo energy)
In reply to: Image Watermark
In reply to: Image Watermark
Hello,
Could you please share related download package link to check the issue further?
All I see the downloads are set expired like below
Regards
TanvirTopic: udb_page customize
hi, I have 2 question to ask
Question 1. how do i add a drop-down menu to filter out catagories of each items. since i have many files and videos it would be nice that i could allow my visitor to filter the items based on the media they wan to find. example as below screnshot..
Question 2. Im trying to change the CSS of this page.https://nswautomation.com/NSW/dashboard/?udb_page=my-downloads
it is not overwriting, even i used “!important”, i have tried to change it on appearance -> customize. it doenst work either.
i have also followedhttps://www.wpdownloadmanager.com/how-to-add-custom-css-in-wordpress/it doesnt seem to change anything.help ..
In reply to: How to use Cron URL to clean Stats data?
Hello Anh Tuyet Ha,
Hope you are well. For collecting the cron URL you can navigate here,
Downloads > Settings > Privacy > Cache & Stats > Cron URLas I image attached,
And for setup cron URL you can check this doc, https://www.wpdownloadmanager.com/mastering-cron-jobs-a-comprehensive-guide-to-creating-cron-jobs-with-cpanel-and-plesk-parallel/
Please check and let me know
Thank you and regards
In reply to: Login required enable process
Hello Amit,
Hope you are well. To restrict certain files/packages with roles, you can check your
File/Package > Package Settings > Allow Accessoption. For more details, you can check the doc here, https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/. And setting login required message You can checkDownloads > Settings > Basic > Login Required Messagesection.
Please check and let me knowThank you and regards
In reply to: Multiple Steps to Download One Image
In reply to: Some questions after installation and using WP DMP
In reply to: Some questions after installation and using WP DMP
Topic: Access Denied
Hey Team Support. For some reason. My downloads are all giving me this error
This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> <Code>AccessDenied</Code> <Message>Access Denied</Message> <RequestId>XT94DRD5PATB2PK9</RequestId> <HostId>JSPc+y/FwWFLWIxD/VVCLhDFjlriHQHdtCU70SOlvEzpS4wQ2+v8Dsr9gf/63U8F7DPPP0G20c4=</HostId> </Error>Any idea? its happening to downloads across my entire site, particularly older downloads
When the captcha link opens the popup it isn’t centered on the screen and you have to click the download button 2 times before the file actually downloads. This only seems to happen when on an iPhone though… could you please help?
In reply to: Urgent: Login page doesn’t work
In reply to: Custom buttons missing after updating DMP
In reply to: ONE package not importing correctly
Hello Chelsea,
Unfortunately I am not getting the issue.
I have deleted all files from your csv and kept only one file to take care properly. But that still is not working to load the preview.
On the other hand, I have created another csv from the sample file that is working properly.
However, I am sharing that, I will suggest to modify and add your columns there with necesary changes. Also keep the fields as it is which are not need. At first I will suggest to add one/two downloads to check if it works properly.Regards
TanvirIn reply to: Cannot install update in WordPress Plugins
Hello,
The PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature error is usually displayed by WordPress as a result of one of three things: There’s an issue with the zip file you’re uploading. WordPress doesn’t have enough memory on the web server to unzip and upload the contents of the zip file.
For updating the WPDM plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > plugins panel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, hope that, it will solve your issue.If still, the problem exists then you can also manually update the plugin
Thank you and regards
In reply to: set the captcha download to open in a new tab
Hi Humayon,
I have purchased and installed the pro plugin. I’m still not seeing the function working. I have clicked “open in new window”, unchecked “open in browser” and I have also additionally checked “Disable Auto Download”. Still though, when I check the captcha it automatically downloads in the same window.In reply to: Caching issue / Invalid Link
Hello,
Please set up cron to auto-clean cache and session data. You can copy the cron URL from
Downloads Settings Privacyand for the cron setup details instruction you shall find it here,Mastering Cron Jobs: A Comprehensive Guide to Creating Cron Jobs with cPanel and Plesk Parallel
Please check and let me know, if you have more queries.
Thank you and regards
