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Hi there!
Anytime i migrate a WP-Site (e.g. from staging.domain.com to newdomain.com) half of the files are not there anymore, error: “no files attached”. So i have to manually attach each download again. I did WP-Site migrations many times already, i never had those kind of issunes with a plugin.
Plese check (files at the bottom of the page): https://schule-regensberg.ch/downloads/
Any ideas?
Many thanks!
In reply to: Direct download
Now it’s clear to me. It’s because of auto download option.
In free version there is no option called Disable Auto Download.Download Manager Pro offers the option to disable auto-downloads, here is the screenshot
Regards
Topic: Direct download
Hi everyone.
My download button works ok on the page where I want to offer downloads.
But when I click on this button, a pop up window appears, I tick that I accept the Terms of service, then put the password that I have set up and eventually also click the captcha (I’am human).
Then the page refreshs and I see a nice green button in the popup window saying DOWNLOAD but the problem is that the download already begins without even having to push this download button!
I’d like the download to be effective ONLY if we push the Download button.
Can you help me?
Thanks in advanceHi
We want to view all downloads assigned to a given user, so that we can filter them, and maybe edit them, or see if one download package is missing.How do we do this please?
I don’t see it in the Packages > Downloads, a Filter by User.hope you can help.
Simon
Visitors of the site are not able to download files via the download manager form. Neither am I or other admins. We are all greeted with a “permission denied .txt file for any file that we attempt to download or view.
In reply to: need full demo data for import
In reply to: need full demo data for import
In reply to: Path to modify template [wpdm_user_profile]
Topic: Change Tags URL Base
I see in the URL Structure (first box on Downloads > Settings > General) allows the altering of the package and category URL base, but I would like to update the tags URL base. Is there a way to do that?
Hello,
Is there any shortcode available to display a single dynamic counter of Total number of Downloads combined of all items from entire WP Download Manager ?If using the “file cart add-on” with “form lock” (in our case contact form 7) it is not possible to see who downloaded what. In our case we want to see the data that the user filled out in the form (name, e-mail, terms of use) and the files they downloaded. It is possible to send an E-Mail Notification via Contact form 7 with all the data to our admin but the files that have been downloaded are not shown there.
Our File Cart with Form Lock
https://tinyurl.com/2bhx5rk8In reply to: Asset Manager (BETA)
Hello, Jan
I hope this message finds you well and thanks for contacting us.
– If you delete all files from Asset Manager, it will also affect the files on server.
– Currently, you can use the short-code or share links to share assets with others.
– You can check this plugin Advance Access Control. This will help you to control user-specific access to your files and document downloads.Regards
In reply to: Problems with apostrophes
Hello cnmesoamerica,
Hope you are well. Your wp-admin credentials are not working. However, For the apostrophe issue with uploading file, can you please check the settings from
Downloads > Settings > General > Upload Settingsas I image attached,
And for loading the category automatically please add the
init=1parameter to your shortcode, Thus I hope it will resolve the issue. please check and let me know.Thank you and regards
Hi,
trying to integrate the wpdm-form-lock to my downloads. But after i filled the form (liveform 4.74) it gets stuck – i see an ajax error with message: “is_file(): File name is longer than the maximum allowed path length on this platform (4096)”.
Please contact me for support.
ThanksIn reply to: Paid but expired
Hello Rudi Samyn,
Hope you are well. And sorry for the inconvenience. Can you please elaborate on the package appears expired and I can’t update/download issue, are you talking about your site
Downloads > All Packagesissue or your order issue here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases from your account. please check and let me know.Thank you and regards
I’m posting this comment to help those who may encounter the same issues I did using WPDM (free or pro) on an OVH mutualized hosting and WP-Rocket as a caching plugin. If it can save someone from wasting hours like I did…
Problem description: when clicking on the “download” button in WPDM documents page, the file download starts but stops and ends in failure.
Cause: the Gzip rules added by WP-Rocket to the htaccess file are incompatible with those of OVH. In some cases, this doesn’t cause any visible problems, but if you install WPDM, downloads don’t work.
Resolution: install the “WP Rocket | Remove GZIP (mod_deflate) rules” plugin proposed by WP-Rocket on this URL : https://docs.wp-rocket.me/article/1790-erreur-blank-response-from-server-ovh-locotranslate page.
They offer this solution for Locotranslate, but it also covers the WP-ROCKET/OVH problem.
Hope that helps !
In reply to: Download Stats not recording all Downloads
Hi Nayeem,
It is working logging in with the clients user but is not working when the client does it. Even if it is there browser what could be preventing it from being recorded?
How does the stats get recorded? What could stop it?
As there are multiple users that are not being recorded what could cause this?
If it was just user it would be OK but as this looks like it is quite a few members and the stats are important to see trends and also to ensure that downloads aren’t abused, it is really important that this is solved. So it would be good to know what external factors could stop the stats from being recorded and if anything can be done about it.
Thanks
In reply to: PDF indexing for Google search
In reply to: Download Stats not recording all Downloads
Hi Nayeem,
Thank you for checking. All downloads require a membership – so anyone who is downloading will need to have logged in.
While when I checked it seemed to work, there does seem to be a problem (as stated in my clients email)
Could you advise how to troubleshoot this further?
In reply to: Download Stats not recording all Downloads
Hello Anna Nguyen,
Hope you are well. Thanks for writing to us. Download Stats is working properly from our testing site. If possible, please, give your temporary wp-admin login details in a private reply to check the issue. And for updating the WPDM PRO plugin, Please simply click the Save Settings again for the license key option from
Downloads > Settings > License, and then please update the plugin from thewp-admin > pluginspanel.For saving settings again for the license key option from
Downloads -> Settings -> License, that will regenerate the access token. Thus the plugin will be updated, I hope that it will solve your issue.If the problem persists then you can also manually update the plugin by downloading it from your purchase page, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases.
Please check and let me know, if you have any queries.
Thank you and regards
Hi,
I have had a message from my client saying not all downloads are being recorded.
Can you please urgently look at this – we identified it firstly with Matthew Haddon but there are definitely others including Lucy Wilcox who dowload lots of files but the website is showing nothing (in fact I would say that if a member is not showing any downloads then this is in correct; everyone of our members have definitely downloaded something), as without accurate stats data I am unable to see trends or abuse of the files which is really important for us.
Also when I tried to update the plugin I received the following error –
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signatureLooking forward to your response
I have a website that was built on WordPress and we used download manager to manage the downloads of documents on the website. But now we migrated our website to another hosting platform, but after this switch we can see all our packages but the documents in the packages are no longer downloadable. We are getting an error “saying file not found”. How can this be resolved as we need those documents
In reply to: Some archive pages broken
Hello Rudi Samyn,
Sorry for the delay. For your issue of no subcategories menu in the sidebar, please adjust the access option from the edit category as I image attached, and for the no downloads issue, please add
init=1in your shortcode parameter,
Thus, I hope all of your issues will be resolved. BTW, I have also adjusted for this from some of your categories and the outreach page. please check and let me know.
Thank you and regards
In reply to: Download Limit Exceeded!
ok thanks
I’m going to do it manually better since I need to reset hundreds of users every day
There is no way to reset bulk downloads from wp-admin/users.php of only selected users
Hi,
we develop our projects under a temporary development URL (http) before they go online under their final domain name. During the development phase, downloads are created via “Select from media library” and work flawlessly. As soon as the project goes online and the live URL is defined for the WordPress and website address (https), everything works fine… except for all previously defined downloads, whose URL still refers to the previously used development URL. Logically, visitors then receive a security warning. In short: the newly defined URL is not taken into account for the created downloads. Am I missing something? What should I do? In the past, it was sufficient to recreate the downloads manually, but a current website in the development stage already has 450 previously created downloads…
Thank you very much for hints!
