Glad to hear that, it worked !!
Have they shared any server logs so we can check for any errors that might be causing this?
Welcome!
If you face any issue, don’t hesitate to open a support ticket.
Best regards
Kindly update to v6.7.9
Kindly try updating the plugin and let me know if the problem persists.
Kindly contact your hosting support regarding this issue, the server firewall is blocking wpdownloadmanager.com
Kindly share your wp-login credentials in a private
Please allow us a moment as we look into the issue. We appreciate your patience.
Hello,
I hope you’re doing well. Apologies for any inconvenience caused.
Could you please share your order ID so we can look into the issue for you?
Regards
In this shortcode:
[wpdm_all_packages login=1 thumb=1 items_per_page="20" categories="slug1,slug2,..." jstable=1 order_by="field_name" order="ASC/DESC" cols="title,file_count,download_count|categories|update_date|download_link" colheads="Title|Categories|Update Date|Download::155px"]
If you use login=1, the page will be members-only, and it will show a login form to the visitors who are not logged in.
I have fixed the issue, kindly check now.
Hello,
I hope you are doing well and thanks for reaching out.
Kindly share wp-login credentials in a private reply to check the issue thoroughly .
Regards
I’ve passed the update on to the dev team.
Hello,
I hope you are doing well and thanks for reaching out.
Please follow these steps below for updating the Plugin for now,
1 ) Deactivate and delete the old version. You won’t lose any data.
2 ) Download latest version from here https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
3 ) Install the latest version and activate the license key.
To enable the auto-update, login to your WPDM account from the Downloads > Settings > License tab. If login is successful and you have an active subscription then you can update the future releases right from your plugins page.
Let me know, if this works for you.
Regards
Yes, v6.7.9 is the latest version.The issue was related to IPv6 and solved.
Update is available now!
If any information becomes available regarding this issue, I will update you here.
Thank you for your patience.
Yes, I was able to login successfully. The issue appears to be coming from WP Engine, as we have tested the preview feature on two separate servers where it worked fine. However, to be certain, we are double-checking the PDF Preview add-on.
I expect to provide you with an update within the next day or two.
It will also require some customization.