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Tahasin

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Feb 1, 2024 at 4:47 am in reply to: After Adding documents to website, page will not load or loads intermittently #192783

Tahasin
Moderator

Hello Steven,

I hope you are doing well.

Kindly follow these steps,
– make sure your hosting server has sufficient resources (CPU, memory, disk space) to handle the increased number of files
– check PHP memory limit
– clear your WordPress cache, browser cache

If the problem still persists then share your admin login credentials in a private reply to check the issue.

Regards

Jan 30, 2024 at 9:07 am in reply to: anyway that i could turn off decimal of the file size? #192721

Tahasin
Moderator

Hello wenjay,

I have set the package size to 679 KB. Kindly check.
You can set package size from here, Downloads>All Packages>Package Settings>Package Size

Regards

Jan 30, 2024 at 6:01 am in reply to: How to bypass the download page #192715

Tahasin
Moderator

Hello Amy,

For bypassing the download page you can use the direct short code , eg:

[wpdm_package id='package_id']

Regards

Jan 30, 2024 at 3:54 am in reply to: Unable to change billing information or auto-renewal #192708

Tahasin
Moderator
This reply has been marked as private.
Jan 29, 2024 at 11:21 am in reply to: Please turn off auto-renewal #192699

Tahasin
Moderator
This reply has been marked as private.
Jan 15, 2024 at 5:14 am in reply to: Payed license, but no access to Pro #192486

Tahasin
Moderator

The problem has been fixed. Now you can download the latest version of the plugin.

Regards

Jan 15, 2024 at 2:51 am in reply to: Payed license, but no access to Pro #192483

Tahasin
Moderator

Hello Burkhard,

Please accept our apologies for the inconvenience. Could you please send us your invoice via private message?

You will be updated shortly.

Regards

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