Tahasin

Hello!

Thanks for reaching out.

Please share the wp-login credentials in a private reply to check the issue.

Regards

Fixed the issue, please check now.

We are checking the issue and will give you an update shortly.

Regards

Hello, Robert

I hope you are doing well and thanks for reaching out.

Could you please share wp-login credentials in a private reply to check the issue?

Regards

Here https://yourdomain.com/?wppmsr=1, 1 indicates that the feature is enabled or active. Notifications will be sent to users 7 days prior to renewal.

If you have additional questions, kindly post them on the support forums.

Regards

We will add this feature in the upcoming update.

It appears that the feature is already available in the download managers email template section. Kindly turn off the email status for Download Limit Reached template to cancel. Here is a screenshot for your help.

I’m sorry for forgetting that this feature was already there😔.

Hello, Revecca

I hope you are doing well and thanks for reaching out.

Kindly submit an order note outlining the issue or just write cancel auto renewal from this page

Regards

Unfortunately, the feature is still not available. I will talk with our dev team about this feature and give you an update.

Regards

I’d be truly grateful if you could leave a 5-star review here, if you found my assistance valuable.

Thank you.

The CSS for portrait mode is functioning well on our side, so there might be a conflict between the theme and the download manager.

It’s good to know it’s working properly now.

Hello,

I hope you are doing well and thanks for reaching out.

Are you asking about sorting the files under a particular category in either ascending or descending order?

Please check and let me know.

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Currently, there are no options to disable the notification emails. I’ll discuss this with our development team and provide an update soon.

Regards

Hello,

I hope you are doing well and thanks for reaching out.

Kindly submit an order note outlining the issue from this page

Regards

Kindly check the tool bar now, I have adjusted some CSS code.

– Are you referring to this configuration in this page? This configuration is only for Archive page add-on not for category. You have to set it from category settings.

– The issue is due to the container size; try enlarging it and it should display correctly.

– Right now there is no downloads available under the cateogory Gerencia General/gerencia-general/ , could you please uplaod a couple of files so that I can check if the files are appearing fine.
– I am checking the column issue.

For test I have used this category : gestion-documental

Is it possible to use the shortcodes on a new blank page? Doing so could help us identify the problem.

If you want you can display the categories using wpdm_categories shortcode. wpdm_all_packages could be a nice option too.

Please check.

Kindly use this CSS code in you theme’s custom CSS section:

@media (max-width: 767px) {
  .media {
    display: flex;
    flex-direction: column;
    font-size:13px;
    word-break: break-word;
  }
  
 .media .package-title a {
   font-size:14px;
}
  .media .ml-3 a{
    font-size:10px;
  }
}

This should fix the issue. Please check and let me know.
Regards

Hello, Atipa

Thanks for reaching out.

We are checking the issue and will provide you with an update shortly.

Regards

Don’t hesitate to submit a support ticket if you encounter any problems.
Regards