Tahasin

Hello, Don Bosco Sur

I hope you are doing well.

This fresh_card template is not available in free version. It is available in Download Manager Pro.

Regards

Hello, gemma

I hope you are doing well, and sorry for the inconvenience.

Can you share your temporary wp-admin login details in a private reply to check the issue?

Yes, you can delete and reinstall a fresh copy of the plugin, and your data/files will remain the same.

Regards

Hello, Daniel

I hope you are doing well and thanks for contacting us.

Yes, it is a subscription that you have to pay yearly. Upgrades are provided for a term of 1 year from the time of purchase. After 1 year a new license will need to be purchased in order to continue receiving support and product upgrades.

If you need any further assistance feel free to ask.

Regards

Hello, Marieke de Lorijin

I hope you are doing well and am sorry for the inconvenience.
For your auto-renewal and return issues, kindly create an order note from the order details page, just follow this screenshot

Regards

Hello Steven,

I hope you are doing well.

Kindly follow these steps,
– make sure your hosting server has sufficient resources (CPU, memory, disk space) to handle the increased number of files
– check PHP memory limit
– clear your WordPress cache, browser cache

If the problem still persists then share your admin login credentials in a private reply to check the issue.

Regards

Hello Amy,

For bypassing the download page you can use the direct short code , eg:

[wpdm_package id='package_id']

Regards

Hello Burkhard,

Please accept our apologies for the inconvenience. Could you please send us your invoice via private message?

You will be updated shortly.

Regards