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Cannot access account

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Dec 12, 2024 at 3:27 am #202034

Yvonne Berg
Participant

We have an WPDM account in good standing with the license intact and not yet expired. When I try to log in on the WPDM website to access support, the email associated with the account (and displayed on the invoice/order) is rejected as not being an existing account. I had to create a new account with a different email just to access this support forum to post this message. How can I go about regaining access to the Pro account we are paying for?

Dec 12, 2024 at 4:09 am #202035

Tahasin
Moderator

Hello, Yvonne

I hope you are doing well and thanks for reaching out.

Please share your order id and email to check the issue.

Regards

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