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Tahasin

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Viewing 25 posts - 1,476 through 1,500 (of 2,943 total)
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Jan 29, 2025 at 3:48 pm in reply to: S3 Upload Not Working After Upgrade to v6.7.0 #203084

Tahasin
Moderator

Hello, Webmaster

I hope you are doing well, and sorry for the inconvenience.

Please share wp-login credentials in a private reply to check the issue thoroughly.

Regards

Jan 29, 2025 at 9:01 am in reply to: DMP expirerd when not expired #203064

Tahasin
Moderator

The issue has been resolved. Please check and let me know.

Regards

Jan 29, 2025 at 8:56 am in reply to: PDF Icons Error #203063

Tahasin
Moderator

Icons are appearing properly, please check and let me know.

Regards

Jan 29, 2025 at 5:43 am in reply to: conflict while working with woocommerce #203060

Tahasin
Moderator

We have fixed the issue, kindly check.

Regards

Jan 28, 2025 at 4:27 pm in reply to: [youtube_player] is not working for playlists, also video_player #203051

Tahasin
Moderator

Hello, Asad

I hope you are doing well, and thanks for reaching out.

Could you please share the related URL and wp-login credentials in a private reply so I can check the issue? Additionally, could you explain a bit more about the link parameter you are referring to?

Regards

Jan 28, 2025 at 11:19 am in reply to: PDF Icons Error #203043

Tahasin
Moderator

Thanks for sharing the credentials. I have forwarded it to our dev team and will give you an update within tomorrow.

Thanks for your patience.

Jan 28, 2025 at 11:17 am in reply to: DMP expirerd when not expired #203042

Tahasin
Moderator

Thanks for sharing the order ID. We are currently reviewing the issue and will provide you with an update shortly.

Thanks for your patience.

Jan 28, 2025 at 10:58 am in reply to: DMP expirerd when not expired #203040

Tahasin
Moderator

Hello, Maciej Margas

I hope you are doing well and sorry for the inconvenience.

Could you please share the order id to check the issue?

Regards

Jan 28, 2025 at 9:52 am in reply to: PDF Icons Error #203035

Tahasin
Moderator
This reply has been marked as private.
Jan 28, 2025 at 9:34 am in reply to: Edit the Submit Label #203032

Tahasin
Moderator

Hello, Jeff

I hope you are doing well and thanks for reaching out.

You can change the submit text using this filter in your theme’s functions.php file.

add_filter('wpdm_email_lock_form_button_label', 'change_email_lock_submit_button_label', 10, 2);

function change_email_lock_submit_button_label($form_button_label, $package) {
 
        $form_button_label = 'send';
	return $form_button_label;
   
}
Jan 28, 2025 at 9:27 am in reply to: PDF Icons Error #203031

Tahasin
Moderator
This reply has been marked as private.
Jan 28, 2025 at 6:51 am in reply to: Download Limit Add-on not resetting after 1 day (when set to 1 download per day) #203023

Tahasin
Moderator

Hello, Will

We’ve reviewed the issue and found that you’re currently using an older version of the Download Limit add-on. To resolve this, please update the plugin to the latest version. Additionally, we recommend updating the Download Manager plugin as well.

If the issue still remains after updating the plugin, kindly let us no.

Regards

Jan 28, 2025 at 6:12 am in reply to: PDF Icons Error #203021

Tahasin
Moderator

I’ve reviewed the issue once again, and it turns out that the image gallery template is attempting to generate a thumbnail for the image/PDF files, which is causing the PDF icon to be blocked. To resolve this, a small code customization is needed.

or

You can either use or customize the Single Column, Image Top, Extended page template—it should work perfectly for your needs.

Please check and let me know.

Regards

Jan 28, 2025 at 5:43 am in reply to: Refund Request #203020

Tahasin
Moderator

Hello,

We will be updating the default value for the watermark add-on.
Currently, the file size is being displayed for each individual file within a package. You can see an example of this link.

For refund related issues please send an order note from this page, here is a screenshot for your help

Please check and let me know.

Regards

Jan 27, 2025 at 12:51 pm in reply to: PDF Icons Error #202991

Tahasin
Moderator

We are unable to log in to your site. The credentials may have expired. Please check.

Jan 27, 2025 at 7:08 am in reply to: File Size displays 0.00KB of the webpage preview #202981

Tahasin
Moderator

Hello, Andrew

I hope you are doing well and thanks for reaching out.

Could you please related URL and wp-login credentials in a private reply to check the issue thoroughly?

Regards

Jan 27, 2025 at 5:05 am in reply to: Refund Request #202978

Tahasin
Moderator

Hello,

I hope this message finds you well.

Could you please let us know which plugins you’d like to be compatible with the default values?

Thank you!

Jan 26, 2025 at 7:15 am in reply to: PDF Icons Error #202971

Tahasin
Moderator

Please install Imagick/ImageMagick on your server. This should resolve the issue.

Kindly check and let me know.

Regards

Jan 25, 2025 at 6:32 am in reply to: conflict while working with woocommerce #202962

Tahasin
Moderator

Hello, Sajan Kumaran

I hope this message finds you well, and thanks for reaching out.

The issue arises due to a conflict between these two plugins. Could you please share wp-login credentials in a private reply to check the issue thoroughly?

Regards

Jan 25, 2025 at 4:14 am in reply to: WPDM Directory Add-on Category Sort Order #202960

Tahasin
Moderator

Unfortunately, it’s not possible to sort the categories in a custom way. Customization would be necessary to accomplish this.

You can contact our customization team here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/

Regards

Jan 24, 2025 at 1:57 pm in reply to: Auto-renew paid, not reflected. Download & Pro access blocked. Please help! #202948

Tahasin
Moderator

Welcome!!

If you find my assistance helpful, we’d greatly appreciate it if you could leave us a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post.
Your support means a lot to us and inspires us to keep improving. 🙂

Thank you

Jan 24, 2025 at 1:52 pm in reply to: Auto-renew paid, not reflected. Download & Pro access blocked. Please help! #202946

Tahasin
Moderator
This reply has been marked as private.
Jan 24, 2025 at 11:18 am in reply to: Auto-renew paid, not reflected. Download & Pro access blocked. Please help! #202940

Tahasin
Moderator

Hello, Sebastian

I hope you are doing well, and I sincerely apologize for the inconvenience.
We are currently investigating the issue and will work to resolve it as quickly as possible.

Regards

Jan 24, 2025 at 11:14 am in reply to: PDF Icons Error #202939

Tahasin
Moderator

I will inform you here as soon as I receive any updates.

Jan 24, 2025 at 11:14 am in reply to: Ability to Disable Font Awesome and Front CSS #202938

Tahasin
Moderator

I have forwarded your message to our dev team. I will inform you here as soon as I receive any updates regarding this.

Viewing 25 posts - 1,476 through 1,500 (of 2,943 total)
1 2 3 … 59 60 61 … 116 117 118