Tahasin

Hello, b52

I hope this message finds you in a good health and thanks for writing to us.

Unfortunately, downloads through File Cart are not tracked in stats. However, we will add this feature in the next update.

Regards

Hello, Brett

I hope you are doing well.

Would you kindly open a new ticket and including your billing ID? This simple step will greatly expedite our efforts to address your concerns effectively.

Regards

Hello, Shane

I hope this message finds you well and thanks for writing to us.

Could you please share wp-login credential in a private reply to check the issue?

Regards

check this screenshots to generate key file and spare us some time to check the conflict issue.

You can find the instructions from here, then genereate the api keys by following this

checking the conflict issue. Also, is the issue with multiple admin replies fixed now?

Glad to know that 🤗

Feel free to open a new ticket if you require any further assistance.

Regards

Spare me some time; you will be updated shortly.

Regards

Could you please share the login credential in a private reply?

For billing related issue, kindly send an order note describing your issue from this page by following this

Regards

Hello, panos akris

I hope this message finds you well, and I am sorry for the inconvenience.

Could you please make sure that you have followed all the instructions mentioned in this documentation page

It’s working fine from our side; here you can see multiple admins to a particular user and subscriber to admins

Kindly check and let me know.

Regards

Yes, different admins can reply to a client’s message.
Yes, if admin A answers first, admin B might reply later on.

From here, you can remove one subscription.

database table name is wp_postmeta, but wp_ table prefix may vary.

Hello, Anna Nguyen

I hope this message finds you well, and thanks for writing to us.

You can prevent duplicate subscription by enabling this option, here is the screenshot

Regards

1. file upload option is not available yet; however, we shall implement it with the next update
2. We are checking the issue; you will be updated shortly

Regards

I think this ticket is related to your issue, kindly check here

Let me know if this aligns with your requirements.

Regards

All our Plugins, add-ons are billed on an annual basis.

Form Lock Plugin helps you to lock your downloads/files with a form, so that, users need to fill and submit that form to get access to download. As sometimes, you may need to collect data from visitors before they get the download.

Regards

Hello, Floreto

I hope this message finds you in good health and am sorry for the inconvenience.

Could you please share the wp-login credential in a private reply to check the issue?

Regards

Hello Jurgen

I hope you are doing well and thanks for contacting us.

Could you please share related URL and wp-login credential in a private reply to check the issue?

Regards

Hello, Antoni

I hope you are doing well and thanks for contacting us.

Could you please share the admin login credential in a private reply to modify the related php file?

Regards

Glad to know that everything is ok now 🤗

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review: here

Thank you and feel free to open another ticket if you require any further assistance.