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Why are you still charging me?

Viewing 4 posts - 1 through 4 (of 4 total)
Aug 11, 2023 at 1:34 pm #189199

Kevin Boreham
Participant

My account states my Update & Support access has expired, but you are still invoicing me?
You are auto-renewing my fees and taking money for nothing.

HOW DO I STOP YOU FROM ROBBING ME ANY FURTHER?

Aug 12, 2023 at 5:33 am #189206

Tanvir
Moderator

Hi,

Apology for the inconvenience.

We sent an email 7 days prior about auto-renewal before the charge. Our all products renew automatically. We showed the auto-renewal notice on product page, pricing page and checkout page.
More details: https://www.wpdownloadmanager.com/terms-and-conditions/
However, you can cancel the auto-renewal by sending an order note from the order details page.

Regards

Apr 15, 2024 at 5:11 pm #194753

Brett Hillesheim
Participant

I’m having this same issue. No one ever answers the chat window. I get charged even after removing card. Funny thing is, it shows that I didn’t pay and have no support even though my card was charged. How do i get refunded without having to have our bank deal with it.

Apr 16, 2024 at 3:54 am #194759

Tahasin
Moderator

Hello, Brett

I hope you are doing well.

Would you kindly open a new ticket and including your billing ID? This simple step will greatly expedite our efforts to address your concerns effectively.

Regards

Viewing 4 posts - 1 through 4 (of 4 total)

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