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Why are you still charging me?

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Aug 11, 2023 at 1:34 pm #189199

Kevin Boreham
Participant

My account states my Update & Support access has expired, but you are still invoicing me?
You are auto-renewing my fees and taking money for nothing.

HOW DO I STOP YOU FROM ROBBING ME ANY FURTHER?

Aug 12, 2023 at 5:33 am #189206

Tanvir
Moderator

Hi,

Apology for the inconvenience.

We sent an email 7 days prior about auto-renewal before the charge. Our all products renew automatically. We showed the auto-renewal notice on product page, pricing page and checkout page.
More details: https://www.wpdownloadmanager.com/terms-and-conditions/
However, you can cancel the auto-renewal by sending an order note from the order details page.

Regards

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