Home / Topics / Download Manager Free / Logout issue

Logout issue

Viewing 20 posts - 1 through 20 (of 20 total)
Apr 1, 2024 at 5:36 am #194432

panos akris
Participant

Hi there i try to use the free version to see how it works in order to buy Pro but when i log out i get error:
PAGE YOU ARE LOOKING IS NOT FOUND
The page you are looking for does not exist. It may have been moved, or removed altogether. Perhaps you can return back to the site’s homepage and see if you can find what you are looking for.

logout

Apr 1, 2024 at 5:44 am #194433

Tahasin
Moderator

Hello, panos akris

I hope this message finds you well and sorry for the inconvenience.

Are you using this shortcode [wpdm_logout_url r="redirect-url"] for logout?

If possible, could you provide your WP-login credential in a private reply to check the issue.

Regards

Apr 1, 2024 at 5:47 am #194435

panos akris
Participant

hi there i just press your logout choise on the left menu
logout2

Apr 1, 2024 at 5:53 am #194436

Tahasin
Moderator

It’s working fine from our side.

Kindly follow this steps, deactivate all plugins temporarily except WPDM and see if that solves the problem.
Then, activate the plugins one by one to see which plugin is causing the problem.

If the problem still persists, kindly share the login credentials in a private reply.

Regards

Apr 1, 2024 at 6:01 am #194437

panos akris
Participant
This reply has been marked as private.
Apr 1, 2024 at 6:17 am #194440

Tahasin
Moderator

Have you tried deactivating the plugins to see if there might be any potential clashes between them?

Apr 1, 2024 at 6:17 am #194441

panos akris
Participant

yes all the plugins except yours and wpbakery

Apr 1, 2024 at 6:49 am #194442

Tahasin
Moderator

Kindly spare us some time, you will be updated shortly.

Regards

Apr 1, 2024 at 6:53 am #194443

panos akris
Participant

ok thanks

Apr 2, 2024 at 4:52 am #194455

Tahasin
Moderator

Please choose a login page by navigating to Downloads > Settings > Frontend Access, here is the screenshot1, screenshot2.
Currently, the default login page is not selected, which is causing an error to appear. Once you select a login page, users will be redirected to it when they click on the Logout button.

Regards

Apr 2, 2024 at 5:00 am #194457

panos akris
Participant

thanks for fast reply! i have one more question if we buy pro each user will see only his messages or he sees the messages of all users between users and admin?

Apr 2, 2024 at 5:51 am #194460

Tahasin
Moderator

WPDM pro dose not include any message option, you have to get the WordPress Private Message add-on for messages.

Wordpress Private Message add-on allows site members to send private messages (PM) to each other or site admin. Users will have their own inbox and sent box.

Regards

Apr 2, 2024 at 11:24 am #194472

panos akris
Participant

ok thanks just one more issue. The users while logged in they see the admin bar! this should not happen. They should not see the black top bar at all

admin

Apr 3, 2024 at 6:48 am #194495

Tahasin
Moderator

Kindly follow this steps mentioned in this page

Regards

Apr 3, 2024 at 7:20 am #194499

panos akris
Participant

solved! thanks for fast help

Apr 3, 2024 at 7:34 am #194501

Tahasin
Moderator

Glad to know that πŸ€—

If you find my assistance valuable, I would greatly appreciate your support with a 5-star review here

Thank you and feel free to open another ticket if you require any further assistance.

Apr 3, 2024 at 7:45 am #194502

panos akris
Participant

done πŸ™‚

Apr 3, 2024 at 7:47 am #194503

Tahasin
Moderator

Thank you πŸ€—

Apr 11, 2024 at 11:09 am #194698

panos akris
Participant

Tahasin one pre sale question. if i buy WordPress Private Message can a message from a client be answered by different admins? And secondly if admin A answers the message can the message be answered some time later also from admin B?

Apr 12, 2024 at 6:26 am #194707

Tahasin
Moderator

Yes, different admins can reply to a client’s message.
Yes, if admin A answers first, admin B might reply later on.

Viewing 20 posts - 1 through 20 (of 20 total)

You must be logged in to reply to this topic.