Tahasin

Please share wp-login credentials in a private reply.

Last update of download limit add-on caused the issues, now the problem has been fixed.

We are reviewing this once again and will provide you with an update shortly.

Regards

Hello, Francesco

I hope this message finds you well and thanks for reaching out.

We have not experienced any such errors since the recent update. Additionally, as you mentioned, switching the language makes the error disappear. We recommend reaching out to WPML support for further assistance.

Best Regards

If you find my assistance helpful, I would be grateful if you could leave a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post. Your support means a lot and truly inspires us!
Thank you! 🤗

If you find my assistance helpful, I would be grateful if you could leave a 5-star review here: https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post. Your support means a lot and truly inspires us!
Thank you! 🤗

Typically, permission is granted via the email lock feature. When a user submits a download request by providing their name and email, they must wait for admin approval. Once the user submits the email lock form, the admin receives an email notification. After the admin approves the request, the download file is automatically sent to the user’s email.

Currently, there is no option to customize the email lock email template. However, in the next update, we will be adding this feature, allowing you to modify the template as needed.

I hope my explanation was clear. Please don’t hesitate to reach out if you have any further questions.

Are you using the email lock feature?

The {{name}} variable will not work in the General Email template. It is only compatible with the {{message}} variable, which is used in email locks, newsletters, and similar contexts.

Right now, you can’t customize this particular email template but in the next update we will add this template available for customization in email templates section.

You can change the admin email from here: Settings > Administration Email Address ,here is ascreenshot for your help.

Please note that when using the email lock feature, you will not be able to see the name of the user requesting the package if they are not registered. You can only view the requester’s email address in the Subscribers tab.

Hello, Matteo

I hope you are doing well and thanks for reaching out.

Kindly share wp-login credentials in a private reply to check the issue.

Regards

When a user submits an email lock form, you should receive a notification email. The link in that email will redirect you to the subscribers’ page, where you can see who requested the download, and you can choose to either approve or decline the request.

Just to clarify, are you saying that you’re not receiving the notification email, or are you looking for an alternative way to approve the request without logging into the dashboard?

Hello,

I hope you are doing well and thanks for reaching out.

Kindly select the option wait for approval, here is a screenshot for your assistance.

Please chec

I have forwarded the message, and you will receive an update soon.

Please send a customization request here: https://www.wpdownloadmanager.com/download/custom-upgrade-service/

I’m glad you’ve identified the cause of the issue.

It will require customization

Hello, Luca

I hope you are doing well and thanks for reaching out.

Are trying referring to package ID or id attribute?

Please check and let me know.

Regards

We have identified the problem and working on to solve it as soon as possible. Thanks for your patience.

Thanks for sharing the video, I am checking once again.

Yes custom template file will ve overwritten with an update. To avoid this issue, follow these steps:

– Create a directory named download-manager inside your active theme directory
– Now copy the files you want to modify from /src/{ComponentDir}/views dir to /{active-theme}/download-manager/ dir.
– Customize template file(s) in {active-theme}/download-manager dir as per your need
– Keep dir structure, means, a file from /src/Packages/views/link-templates dir should go to /{active-theme}/download-manager/link-templates dir.

Please check and let me know if you require any further assistance.

Regards

It will require customization to add file name in the export CSV file. Right now, you can see these options in the CSV file Package ID Package Name User ID User Name User Email Order ID Date Timestamp