Tahasin

Hello,

I hope you are doing well and thanks for reaching out.

We have addressed and resolved all identified security vulnerabilities in our latest update. Could you kindly share the URL of the specific vulnerability reported by Jetpack Protect?

Please check and let me know.

Regards

Yes, they are pro only features.

Glad to hear that, it worked !🤗

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you!!

Please make sure to keep a backup of your site as well.

An error occurred during the process, kindly check.

The M4A file upload is working fine in our testing environment.
There may be a conflict between plugins, would it be okay if I try deactivating all plugins except Download Manager to check for any potential conflicts?

Hello,

I hope this message finds you well.

Kindly share wp-login credentials in a private reply to check the issue thoroughly.

Regards

For refund related issue, please send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
You can follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ

Hello,

I hope you’re doing well, and thank you for reaching out.
Could you please share the related URL or a screenshot of the thumbnail and title? This will help us identify the issue more easily.

Regards

Using Quick Forms, you can collect data directly from users through a signup form or shortcode, and the custom fields will display additional information for a particular file or package.
If you want to collect extra information from users, you’ll need to add those custom fields in QuickForms.

I hope this is clear to you. If you need any further assistance, please feel free to ask.

I have checked importing the CSV file, it’s not working.

You can change this part from email template section

Best Regards,
Support Team
(link to website)

If you want, I can change the text Check Updates or remove it.