Tahasin

Hello,

Thanks for reaching out.

We’ve identified the issue where file extension icons are not displaying correctly within the page template, although they appear as expected in the package settings file list.

We will fix the icons in the next update. We appreciate your patience.

Regards

Welcome !!

Thanks for sharing the credentials. I will provide you with an update shortly.

Hello,

Thanks for reaching out.

The Import & Export functionality is part of the Pro version, so it isn’t available in version 3.3.51.
Let me know if you need help with anything else!

Regards

Hello,

Thanks for reaching out.

Just to clarify, are you referring to removing your subscription, or do you want your user account removed from the Download Manager?
Also, is there any specific reason for your request? If you have any feature requests or see any scope for improvement , we’d be happy to hear your feedback.

Regards

Hi,

Thanks for reaching out.

Could you please share the temporary login credentials in a private reply so I can review and check the issue from my end?

Regards

Hello,
Thanks for reaching out.

I’ve checked the wpdm_archive_simple setup with the Exclude from search option disabled, and the shortcode is working correctly in our test environment.

Could you please share your wp-login credentials via a private reply so I can investigate the issue more thoroughly?

Looking forward to your response.
Regards

Hello,

Thanks for reaching out.

Please share temporary login credentials in a private reply to check the issue.

Regards

Hello,

I hope you are doing well. This forum is dedicated to feature requests only.

For refund related inquiries, please send an order note from your account via the Dashboard > Purchases tab.
You can refer to this tutorial for guidance on how to send an order note.

Thanks for your understanding.
Regards

Glad to hear that, it’s working.😊

If you found my support helpful, I’d truly appreciate a moment of your time to leave a 5-star review [here], your feedback means a lot to us and helps us keep doing what we love!

Thank you !!

Thanks for sharing the credentials. I am checking the issue and will update you shortly.

Rest assured, it is a top priority for us. We are reviewing the best way to address it, and we expect to be able to provide you with an update within the next few weeks.

I would suggest proceeding with the customization. If any additional precautions are required from your end, the customization team will let you know.

Kindly clear your browser,server cache and perform a hard refresh of the settings page.
If the problem persists, kindly share temporary login credentials in a private reply to check the issue thoroughly.

Let me know how it goes.

Hi,
We completely understand your concern.

At the moment, as a temporary workaround, we recommend adding a short instruction in the Email Lock template asking subscribers to open the download link in a new tab or window. This will help the download to proceed successfully.

In the meantime, we are working on a solution to prevent this browser caching issue from occurring. I will update you as soon as we have a fix available.

Thank you for your understanding.

Hello,

Thanks for reaching out.

Could you please provide a bit more detail about the problem you’re experiencing? For example, are the settings not saving properly?

Looking forward to your response.
Regards

The player may not be working because the DAM might not be providing the correct MIME type for the MP4 file.