Tahasin

Hello,

I hope you are doing well and thanks for reaching out.

The Download Manager add-on is 100% secure — there’s absolutely no compromise when it comes to protecting your files. We offer an extensive range of lock features for downloadable content, more than any other plugin on the market. Additionally, we provide a dedicated add-on for advanced access control, giving you complete flexibility over who can download your files.

Kindly pay a visit here for more information: https://www.wpdownloadmanager.com/protect-your-digital-downloads/
Lock options: https://prnt.sc/dyOp3tPjfvl2

If you have further queries, feel free to ask.
Regards

Hello, @Cheryl

I hope this message finds you well and thanks for reaching out.

We are checking the issue and will give you an update shortly.

Regards

Welcome

We have identified the issue and will give you an update shortly. Thanks for your patience.

Regards

We have identified the issue, it will be fixed in the next update.

Thank you.

Hello,

I hope you’re doing well.

Currently, we only check for duplicate emails; if a duplicate is found, the user is redirected. I will discuss the possibility of adding a duplicate username check with our development team and let you know the outcome.

I’ll provide you with an update as soon as it’s available.

Regards

Hello,

I hope you are doing well.

We understand your concerns, but without being able to review the issue directly, it’s not possible for us to determine whether the problem lies with our add-ons or something else on your site. The File Cart add-on is fully functional on our end, and we haven’t received similar reports from other users currently using it.

To identify the root cause, we need access to check the issue from your end. Without this, it will be difficult for us to verify the problem or determine if it’s eligible for a refund.

For further queries, please send an order note from this page and we will ensure auto-renewal is turned off for your order.

Thanks for your understanding.

You will receive a prompt response there.

For refund related issues, please send an order note

Hello, Omar

Thanks for reaching out.
Please send an order note from this page:https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases

Regards

Hello @Etah

I hope this message finds you well and thanks for reaching out.

Automated Bots or Scripts might be the reason behind it.Some bots crawl the internet and download files for data collection, analysis, or malicious purposes (e.g., trying to find vulnerabilities).

To help prevent automated bots from downloading your files, you can implement a reCAPTCHA lock. This adds an extra layer of verification to ensure that only real users can access the downloads.

Regards

Hello, @Tom

If you have apply the mentioned code in your themes functions.php file, the problem should resolve.

Feel free to ask here, if you have any further queries.

Thanks for your understanding

Regards

We’ve resolved the issue. Please update to version 6.7.6, and let me know if you experience any further problems.
I appreciate your patience.

Regards