Package Loading Issue

On a clients website we are experience an issue with the loading of packages.

We make use of the Download Manager Addons for Elementor (https://wordpress.org/plugins/wpdm-elementor/) to display all the documents assigned to a specific category within the Download Manager plugin. For some reason however, it behaves stragely. I am not 100% if it is the Download Manager plugin, the Download Manager Addons for Elementor or something else.

Here is what it does. When we open a page that has the package widget on it, to show the downloadable documents it loads fine at first, and then after a few seconds it replaces them with the documents of a different category.

Here is a short video we recorded to show you what is happening:
https://www.dropbox.com/scl/fi/vbydcih115o8zwqpiub49/Package-Loading-Issue.mp4?rlkey=8788pb05vtp7omt4dko87vf4f&dl=0

I’ve tried the following:

• Disable the Download Manager Addons for Elementor plugin and use a shortcode instead. This is the shortcode. [wpdm_packages categories=”annual-reports” include_children=”1″ orderby=”date” order=”DESC” items_per_page=”12″ cols=”2″ colspad=”2″ colsphone=”1″ toolbar=”0″ paging=”1″ async=”0″ template=”link-template-default-wdc”]
  – Still does the same behaviour
• I’ve disabled all other plugins and it too didn’t resolve the issue.

Here are the settings I am using:
?rlkey=u0fzuqz889yuglsyh8ob27lb2&dl=0

As an additional note. I’ve tried it in different browsers on my own computer and for me it works fine. I can not replicate this issue. The above video is from my client and they showed it to me during an online call. They cleared their cache and it didn’t fix it either.

For more information on everything that we have tried, please check out this WordPress Plugin Support Ticket (https://wordpress.org/support/topic/package-loading-issue/).

We’ve did the clearing of the localStorage and sessionStorage, and that seems to have solved the problem.

Now my biggest concern is, how do we do this on other browsers, where I do not have access to, that are on a visitors computer?

I thought that might be the only way we can deal with it, as it is right now, but also thought that you might have a different approach / idea in mind.

Thanks a lot for all your help. I really do appreciate it.