Tanvir

Hello,
Enabling Cache created zip file from multi-file package from Downloads > Settings will make the cache option.
But we dont have any pre cache option.
However, you can also change the Temporary Storage Management from Downloads > Settings > Privacy option.
I hope trying these options will solve the issue.
Thanks

Hello,
You just set the initial payment like the below screenshot.

It will make the plan one time payment lifetime access. However, then you can manually change the time limit for the users.
Thanks

Hello ,
Did you check the doc below about wpdm import/export?

Bulk Import

However, you can export contents using default wordpress export option from Tools > Export

if still the problem occurs, Could you please elaborate the issue and share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello ,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello @yvonne,
Sorry the video show 404 not found.
Please create a new topic and provide me details to check further.
Thanks

Hello @coretec-service,
I have just checked , WPDM uses __wpdm_client cookie for hp.
I am sorry that there is no option to remove cookies because cookies are necessary for our plugins to function properly.

I would suggest you to use any third party plugin like “GDPR Cookie Consent & Compliance Notice (CCPA Ready)” which will notify visitors about cookies and let them decide whether to accept or ignore them. I hope it will help you stay within the law.

Thanks

Hello @jms,
We have rechecked the issue.
Actually we have multiple plugins using __ prefixes.
Only WPDM plugin alone is using 1200++ lines of codes with __ prefixes.

Already different users of Pantheon are coming to our forum with different related serious issues.
But it is impossible for us to update all the prefixes because of the issue of Pantheon.

I would suggest you to take necessary steps to make an exception for wpdm and all the addons of wpdm. It will be very helpful for the WPDM customers of Pantheon.

Thanks

Hello,
Please check wpdm cookie policy here
wpdownloadmanager doesn’t do anything with those cookies, they are just needed to handle some wpdm functions properly in your site,
Examples:

• __wpdm_client <– stores session unique browser ID for session control
• __wpdm_am_cp <– asset manager file copy status
• __wpdm_fm_move <– asset manager file move location
• __wpdm_fm_copy <– asset manager coped file name

Thanks

Hello,
In this case I would suggest you to contact Ionos server as the issue is causing from there. Maybe you could get quick solution from their support. Sorry for few hours delay, as it is weekend.
However, If you want to cancel your annual subscription, please mail your order IDs with the cancellation request to support@wpdownloadmanager.com .
Thanks

Hello @Avatoo,
I think Your translation file location configuration may be incorrect for Private Message. in case you face something like this in the future this is how you configure it.

View post on imgur.com

If still the problem persists, please share temporary wordpress admin access of your website in a private reply.
Thanks

Hello @planariouser,
To change texts on buttons, you have to edit templates and use that.
Please first check this doc for to learn about wpdm templates and how to use that.

Templates

Then I hope you will understand what I answered in that topic. Feel free to contact me if you have any questions.
Thanks

Glad to hear that the issue has been resolved.
Have a great day.