Tanvir

Hello,
Some internal functions create __ prefix in urls, which may cause issue.
For example, the wpdm plugin uses certain functions.
Check out this topic to see how the function is causing issues with different functionality.

Asset manager not working and crashing my site

Unfortunately, almost all of our addons are using __ prefix like this.
Thanks

Hello,
Enabling Cache created zip file from multi-file package from Downloads > Settings will make the cache option.
But we dont have any pre cache option.
However, you can also change the Temporary Storage Management from Downloads > Settings > Privacy option.
I hope trying these options will solve the issue.
Thanks

Hello,
I think it is a redirection issue or cookie issue.
I would suggest to check the options properly from Downloads > Frontend access If you are using any other plugin for redirection please also check that.
You can clear cookies from Downloads > Privacy menu
Thanks

Hello,
You just set the initial payment like the below screenshot.

It will make the plan one time payment lifetime access. However, then you can manually change the time limit for the users.
Thanks

Hello @Planbleumed2050,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello ,
Did you check the doc below about wpdm import/export?

Bulk Import

However, you can export contents using default wordpress export option from Tools > Export

if still the problem occurs, Could you please elaborate the issue and share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello ,

Sorry to hear about the issue.
Could you please elaborate the issue with more details? Are you talking about newsletter?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello ,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello,
I am sorry I don’t have any other suggestion as it is a theme issue and you are already using a different theme.
However, could you please send me temporary admin access of your website? I may help by editing theme files.
Thanks

Hello @yvonne,
Sorry the video show 404 not found.
Please create a new topic and provide me details to check further.
Thanks

Hello,
Please check this article to know about some plugins which disable cookie.
I hope it will solve the cookie issue.
Thanks

Hello @coretec-service,
I have just checked , WPDM uses __wpdm_client cookie for hp.
I am sorry that there is no option to remove cookies because cookies are necessary for our plugins to function properly.

I would suggest you to use any third party plugin like “GDPR Cookie Consent & Compliance Notice (CCPA Ready)” which will notify visitors about cookies and let them decide whether to accept or ignore them. I hope it will help you stay within the law.

Thanks

Hello,
All issues of membership addon is fixed.
You can use it without any problems.
Thanks

Hello @jms,
We have rechecked the issue.
Actually we have multiple plugins using __ prefixes.
Only WPDM plugin alone is using 1200++ lines of codes with __ prefixes.

Already different users of Pantheon are coming to our forum with different related serious issues.
But it is impossible for us to update all the prefixes because of the issue of Pantheon.

I would suggest you to take necessary steps to make an exception for wpdm and all the addons of wpdm. It will be very helpful for the WPDM customers of Pantheon.

Thanks

Hello,
The issue has been fixed.
Please upgrade to the latest version to see the changes.
Thanks

Hello,
Please check wpdm cookie policy here
wpdownloadmanager doesn’t do anything with those cookies, they are just needed to handle some wpdm functions properly in your site,
Examples:

• __wpdm_client <– stores session unique browser ID for session control
• __wpdm_am_cp <– asset manager file copy status
• __wpdm_fm_move <– asset manager file move location
• __wpdm_fm_copy <– asset manager coped file name

Thanks

Hello,
Thanks for your patience and sorry for the delay.
Please check the latest version.
It was updated yesterday.
Thanks

Hello,
In this case I would suggest you to contact Ionos server as the issue is causing from there. Maybe you could get quick solution from their support. Sorry for few hours delay, as it is weekend.
However, If you want to cancel your annual subscription, please mail your order IDs with the cancellation request to support@wpdownloadmanager.com .
Thanks

Hello,
I dont need hosting access. I am confused as there are many websites there.
In this case, Could you please just provide me the wordpress dashboard access of the website where the issue exists?

Hello @Avatoo,
I think Your translation file location configuration may be incorrect for Private Message. in case you face something like this in the future this is how you configure it.

View post on imgur.com

If still the problem persists, please share temporary wordpress admin access of your website in a private reply.
Thanks

Hello,
Could you please check the website and related links?
I am just seeing the notice when I visit any link of that domain.

Forbidden
You don't have permission to access this resource.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

THanks

Hello @planariouser,
To change texts on buttons, you have to edit templates and use that.
Please first check this doc for to learn about wpdm templates and how to use that.

Templates Overview

Then I hope you will understand what I answered in that topic. Feel free to contact me if you have any questions.
Thanks

Hello,
Have you checked the latest topic on the issue?

How to change text on download button

Please check and let me know If you still have any questions about it by providing details.

Thanks

Glad to hear that the issue has been resolved.
Have a great day.

Hi,

You are welcome.

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