Forum Replies Created
Hello ,
Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Thanks for the access.
However, I am getting an authentication code input option. Please disable it to able to get the access.
Thanks
Hello @webmaster_giraudi,
Sorry for this inconvenience.
Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. Current version of wpdm is 6.1.2. If you can’t update it directry from WordPress dashboard, Please update from here.
If that doesn’t solve the issue, please deactivate and reactivate other plugins to check if there is any conflict with other plugins. You can also change the theme to make sure theme is not conflicting.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?
Best Regards
Hello,
I found that admin access has been revoked.
Could you please send it again to recheck?
Thanks
Thank You very much.
Dont hesitate to post in our support forum if you face any other problems.
You are welcome.
Hello Paolo,
Sorry for the inconvenience. If you send me access and the related page/file/package URL;
I will fix this issue as soon as I reach the server.
Thank You
Hello Andrew,
Glad to hear the issue has been resolved.
However, you can bulk import CSV in the wpdm pro version.
For details please check:
Thanks
Hello Paolo,
Hope you are well.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it immediately.
Thank you
Please check the video below:
https://www.loom.com/share/2279cdc8fe214d4097f2e42d1e00cbad
Hello,
Sorry for the delay.
Please check now and update the addon, it has been released.
Thanks
Hello,
Thanks for your consideration. This ticket will be opened as it is not resolved.
However, you can keep posting here anytime after contacting their support. You will get reply from me.
Thank You
Hello @francesco-lovecchio,
Glad to hear that the issue has been solved.
However, There are many caching plugins, In this case I would suggest to try any of the below plugins to fulfill your requirements without any problems:
-
WP Fastest Cache. WP Fastest Cache is the highest-rated cache plugin in the official WordPress directory. …
LiteSpeed Cache. LiteSpeed Cache is another five-star cache plugin in the WordPress directory. …
WP-Optimize. …
W3 Total Cache. …
WP Super Cache. …
Hummingbird. …
WP Rocket. …
Cache Enabler.
Thanks
Hello,
Sorry to hear about the issue.
I think it is a server issue. I see last uploaded file was uploaded in Feb 09 2022. Even I have found the files are not uploading in the download-manager-files directory.
Maybe server is not allowing to write there.
In this case I would suggest you to contact with the hosting support. Before that, You can also clear cache and test by disabling cache and other plugins to check if caching or any plugins conflict is causing the issue
Hope any of the ways could solve
Hello,
I would suggest you to contact with your hosting support about the issue. As we dont have any year limiting functionality in advanced access control, maybe any other reasons are responsible for this. They may tell you the reason which may help to solve the problem.
Thanks
Thanks for the details.
However, I have forwarded the issue. You will get notified soon.
Thanks
Hello,
Thanks for your reply.
Please follow the below doc to show category images.
Thanks
Hello Paolo,
Sorry to hear about the issue.
Let me know please are you using [wpdm_user_dashboard] shortcode for the dashboard page ? Please use that to see my downloads.
However, if the issue still persists could you please share the related page URL with us?
Thanks
Hello,
I hope you are well.
You have to remove the template tags in page template to hide those.
As you are using free version you can’t edit templates tag directly.
In the free
You just need to follow this:
1. Copy page-templates directory from /plugins/download-manager/src/package/views directory to your active theme directory.
2. Make a new directory as download-manager in your active theme directory.
3. Now remove all files from {active-theme}/download-manager/page-templates except the template files you need to update.
4. Update template file(s) in {active-theme}/download-manager/page-templates directory as per your need.
Thanks
Hello,
Sorry to hear about the issue.
Sometimes cache plugin can cause the issue.
In this case, I would suggest to clear the cache and deactivate the plugin to rediscover the issue. I hope it will solve the problem.
If still the problem persists, please let me know.
Thanks
Hello,
Actually for free version of wpdm it is set in this way.
However, I have changed the logic for downloads tags from your child theme custom wpdm archive templates.
You are now getting the downloads tags.
Thanks
Hello Douglas,
Hope you are well.
You can use the below addon of WPDM for different ajax functions. Hope it will fulfil your requirements.
The shortcodes of the WPDM Directory add-on has been developed based on the same page ajax loading.
Thank you and regards
Hello,
Sorry for this inconvenience. if you could provide me the admin access in a private reply, I would be able to check the issue properly and give you solution.
Thank you
Hello,
Thanks for letting me know.
However, in this case, I would suggest you to send a note about the issue here:
As we support team don’t handle customization service, we are unaware about the issue.
Thanks for your patience.