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Tanvir

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Viewing 25 posts - 1,901 through 1,925 (of 3,183 total)
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Mar 3, 2022 at 4:59 am in reply to: WordPress Twenty Twenty Two compatibility? #169067

Tanvir
Spectator

Hello ,

Sorry to hear about the issue.
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Mar 2, 2022 at 2:41 pm in reply to: Critical error when clicking on ” download package” #169047

Tanvir
Spectator

Thanks for the access.
However, I am getting an authentication code input option. Please disable it to able to get the access.

Thanks

Mar 2, 2022 at 11:50 am in reply to: Critical error when clicking on ” download package” #169040

Tanvir
Spectator

Hello @webmaster_giraudi,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. Current version of wpdm is 6.1.2. If you can’t update it directry from WordPress dashboard, Please update from here.
If that doesn’t solve the issue, please deactivate and reactivate other plugins to check if there is any conflict with other plugins. You can also change the theme to make sure theme is not conflicting.

If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Mar 2, 2022 at 10:12 am in reply to: Download works only for administrators #169023

Tanvir
Spectator

Hello,
I found that admin access has been revoked.
Could you please send it again to recheck?

Thanks

Mar 2, 2022 at 6:40 am in reply to: Add Modal popup login problem #168997

Tanvir
Spectator

Thank You very much.
Dont hesitate to post in our support forum if you face any other problems.
You are welcome.

Mar 2, 2022 at 6:38 am in reply to: my downloads button #168996

Tanvir
Spectator

Hello Paolo,
Sorry for the inconvenience. If you send me access and the related page/file/package URL;
I will fix this issue as soon as I reach the server.
Thank You

Mar 2, 2022 at 6:31 am in reply to: Image File not downloading – some do some don’t! #168995

Tanvir
Spectator

Hello Andrew,

Glad to hear the issue has been resolved.
However, you can bulk import CSV in the wpdm pro version.
For details please check:

Bulk Import

Thanks

Mar 1, 2022 at 4:03 pm in reply to: my downloads button #168972

Tanvir
Spectator

Hello Paolo,
Hope you are well.

Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Mar 1, 2022 at 3:52 pm in reply to: Add Modal popup login problem #168971

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Mar 1, 2022 at 3:40 pm in reply to: Directory add-on: filter by tag #168969

Tanvir
Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Mar 1, 2022 at 3:25 pm in reply to: URGENT: Subcription Change Auto-generated email #168967

Tanvir
Spectator

Please check the video below:
https://www.loom.com/share/2279cdc8fe214d4097f2e42d1e00cbad

Mar 1, 2022 at 3:06 pm in reply to: Can not create Category in frontend #168966

Tanvir
Spectator

Hello,
Sorry for the delay.
Please check now and update the addon, it has been released.
Thanks

Feb 28, 2022 at 7:30 pm in reply to: File Not Found #168931

Tanvir
Spectator

Hello,
Thanks for your consideration. This ticket will be opened as it is not resolved.
However, you can keep posting here anytime after contacting their support. You will get reply from me.
Thank You

Feb 28, 2022 at 6:18 pm in reply to: Add Modal popup login problem #168929

Tanvir
Spectator

Hello @francesco-lovecchio,
Glad to hear that the issue has been solved.
However, There are many caching plugins, In this case I would suggest to try any of the below plugins to fulfill your requirements without any problems:

    WP Fastest Cache. WP Fastest Cache is the highest-rated cache plugin in the official WordPress directory. …
    LiteSpeed Cache. LiteSpeed Cache is another five-star cache plugin in the WordPress directory. …
    WP-Optimize. …
    W3 Total Cache. …
    WP Super Cache. …
    Hummingbird. …
    WP Rocket. …
    Cache Enabler.

Thanks

Feb 28, 2022 at 6:13 pm in reply to: File Not Found #168928

Tanvir
Spectator

Hello,
Sorry to hear about the issue.
I think it is a server issue. I see last uploaded file was uploaded in Feb 09 2022. Even I have found the files are not uploading in the download-manager-files directory.
Maybe server is not allowing to write there.

In this case I would suggest you to contact with the hosting support. Before that, You can also clear cache and test by disabling cache and other plugins to check if caching or any plugins conflict is causing the issue

Hope any of the ways could solve

Feb 28, 2022 at 5:50 pm in reply to: Packages do not appear together with different years of publication #168925

Tanvir
Spectator

Hello,
I would suggest you to contact with your hosting support about the issue. As we dont have any year limiting functionality in advanced access control, maybe any other reasons are responsible for this. They may tell you the reason which may help to solve the problem.
Thanks

Feb 28, 2022 at 5:42 pm in reply to: URGENT: Subcription Change Auto-generated email #168922

Tanvir
Spectator

Thanks for the details.
However, I have forwarded the issue. You will get notified soon.
Thanks

Feb 28, 2022 at 5:38 pm in reply to: integrate Category with AJAX search filter #168921

Tanvir
Spectator

Hello,
Thanks for your reply.
Please follow the below doc to show category images.

Display Category Image

Thanks

Feb 28, 2022 at 5:27 pm in reply to: my downloads button #168920

Tanvir
Spectator

Hello Paolo,

Sorry to hear about the issue.
Let me know please are you using [wpdm_user_dashboard] shortcode for the dashboard page ? Please use that to see my downloads.
However, if the issue still persists could you please share the related page URL with us?

Thanks

Feb 28, 2022 at 5:17 pm in reply to: Remove or hide package stats #168918

Tanvir
Spectator

Hello,

I hope you are well.

You have to remove the template tags in page template to hide those.
As you are using free version you can’t edit templates tag directly.

In the free
You just need to follow this:

1. Copy page-templates directory from /plugins/download-manager/src/package/views directory to your active theme directory.
2. Make a new directory as download-manager in your active theme directory.
3. Now remove all files from {active-theme}/download-manager/page-templates except the template files you need to update.
4. Update template file(s) in {active-theme}/download-manager/page-templates directory as per your need.

Thanks

Feb 28, 2022 at 5:00 pm in reply to: Download works only for administrators #168917

Tanvir
Spectator

Hello,
Sorry to hear about the issue.
Sometimes cache plugin can cause the issue.
In this case, I would suggest to clear the cache and deactivate the plugin to rediscover the issue. I hope it will solve the problem.
If still the problem persists, please let me know.
Thanks

Feb 28, 2022 at 4:38 pm in reply to: Directory add-on: filter by tag #168914

Tanvir
Spectator

Hello,
Actually for free version of wpdm it is set in this way.
However, I have changed the logic for downloads tags from your child theme custom wpdm archive templates.
You are now getting the downloads tags.
Thanks

Feb 28, 2022 at 3:30 am in reply to: integrate Category with AJAX search filter #168867

Tanvir
Spectator

Hello Douglas,

Hope you are well.
You can use the below addon of WPDM for different ajax functions. Hope it will fulfil your requirements.

WPDM Directory Add-on


The shortcodes of the WPDM Directory add-on has been developed based on the same page ajax loading.

Thank you and regards

Feb 27, 2022 at 3:46 pm in reply to: Thumb Gallery images different sizes #168849

Tanvir
Spectator

Hello,
Sorry for this inconvenience. if you could provide me the admin access in a private reply, I would be able to check the issue properly and give you solution.
Thank you

Feb 27, 2022 at 3:42 pm in reply to: URGENT: Subcription Change Auto-generated email #168848

Tanvir
Spectator

Hello,
Thanks for letting me know.
However, in this case, I would suggest you to send a note about the issue here:

User Dashboard


As we support team don’t handle customization service, we are unaware about the issue.
Thanks for your patience.

Viewing 25 posts - 1,901 through 1,925 (of 3,183 total)
1 2 3 … 76 77 78 … 126 127 128