Tanvir

Hello,
Got the issue. So actually the issue is from the shortcode [wpdm_archive_flat template=”link-template-card” cols=3 login=1]
To overcome this, You have to first set the Hide Everything from the admin panel > settings page.
Then You have to edit ..\plugins\wpdm-archive-page-main\src\Templates\Flat\views\flat.php
Here you will see hide_empty' ► false in line 5. Just make the false into true.

Then please check if it works so that it will hide the empty categories.

Second Step:

If it works, then you just make that false as updating plugin will remove the editing. In this case, you have to create a custom template change to keep the edits.

Please follow the following steps to edit a template file so that the new update doesn’t erase your changes:

Create a dir path download-manager/wpdm-arhive-page/**** inside your active theme directory if it is already not there. Here replace **** with Flat,,
Copy flat.php file what you need to modify. You simply need to change false into true to keep the changes, even if wpdm directory addon is updated.

Thanks

Hello,
Sorry to hear about the issue.
Sometimes server permissions don’t allow to update wpdm addon directly from wpdm updates menu.
However, you can download the updated addon from here
Then just manually upload it to your website from plugin upload menu.
I hope it will solve the issue.

Thanks

Hello,
Sorry to hear about the issue.
I suggest to update wpdm and all the addons of wpdm you are using to the latest version.
If still the problem persists, Could you please provide me temporary admin access of your website to check the issue?
Thanks

Hello,
It should work.
However, please provide admin access of your website in a private reply to check the issue and if there is any other issues.
Thanks

Hi,
Got the issue.
If you use the below shortcode and use the hide parameter like the example, it will hide the unnecessary sections.
https://www.wpdownloadmanager.com/doc/short-codes/wpdm_frontend-front-end-uploader-ui/

Thanks

Hello,
Just let me know please which shortcodes your are using.
Also I found that you posted about the same issue 1year ago.
Let me know please wasn’t that fixed?
Thanks

Hello,
Hope you are well.
Have you checked all the shortcodes and demo here?

WPDM Directory Add-on

Let me know please which shortcode you are using.
Doesn’t any of the shortcodes fit your requirements?
Thanks

Hello,
Please describe more details about the condition.
Could you please tell me the reason of your refund or the issue you are facing?
Thanks

Hello,
Glad to hear that you have found the shortcode parameter.
I am sorry that there is no other way to make create package simple.
However, you can leave the fields blank if you don’t need in the create package page.

Thanks

Hello,
The solution https://prnt.sc/FbYceaT62HTu should solve the issue.
However, as you are telling that doesnt work Could you please tell me which shortcode you are using to show the categories. Maybe there coluld be other ways. If possible please also give admin role to check as I see you provided non admin access of me.
Thanks

Hello Terry,

Hope you are well. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

https://www.wpdownloadmanager.com/doc/add-new-package/package-settings/allow-access-access-control-option/

Hope you have understood. And The feature is actually for packages, selected roles will be applied to assigned packages, and the information I have given above. Thanks for your understanding and appreciation.

Thank you and regards

Hello şükran,
Hope you are well.
For that you have to use the below shortcode
Please check: https://www.wpdownloadmanager.com/doc/short-codes/wpdm_package-single-package-embed-short-code/

Also You have to remove other sections in page template or link template to keep only the download button. As you are using free version of wpdm, you have to follow number 3 here:

Template Files

Thanks

Hello,
Sorry to hear about the issue.
Generally WPDM licenses are renewed automatically per year.
However, there could be other issues in your payment method which is restricting it to renew automatically. Maybe payment method has been removed because of any reasons.
In this case, I suggest you to try manual payment for renewal. You can do it from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
I hope it will be succeed. Let me know please after trying.
Thanks

Hello Stefanie,
Hope you are well.
If possible please share temporary admin access in a private reply to check the issue quickly.

Thanks

Hello,
You just make a private reply here with the access like you did and you can share the csv file link too after uploading it to google drive.
Thanks

Hello @Brian,
Sorry to bother you again.
Please provide me admin role to check the issue as I am unable to inspect plugin or other conflict issue.

Thanks

Hello,
Sorry for the delay.
Actually it is working fine with the shortcode. I have tested it. You have to just use orderby="download_count" instead of order_by in the shortcode which is being created by the wpdm tinymce addon.
I hope this issue will be fixed in the next update of wpdm tinymce.

Thanks

Hello Stefanie,
Actually there is a default condition in WPDM that if files are more than 5, it will show the search bar.
The condition is in FileList.php in the directory wp-content\plugins\download-manager\src\Package

in line 103 if (count($allfiles) > 5) I have changed it to if (count($allfiles) > 50) So it will not show search bar until files are more than 50.
However, if you update wpdm, you have to make this again.

Thanks

Hello Patty,

Found the issue.
The issue is the pdf viewer css and js files are not being loaded. Always it is asking for credentials.
In example: hhoclt.parkerweb.com/wp-content/plugins/wpdm-pdf-viewer/pdfjs/web/viewer.js There is no JS file returned. Always asks for credentials, but also fails to return js or css.
I am unsure what you changed in the backend, however, if you don’t know about this issue, please contact with your hosting support team.

Thanks

Hello @Brian,

It is hard to determine the issue without looking into your website.
I request you to please provide related urls to check the issues or if possible please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.
Thanks

Did you check my reply in this topic below? I think you sent me message in the live chat using the name David.

Hello Terry or David,
Sorry to hear about the issues.

I am not able to login in the provided credentials last night because it says user name is not available. Could you please send me the credentials again to check the issue properly?

By the way I found that I provided last reply here in 30th March but didn’t receive any replies from you. Remember, Live chat is not for support. For issues to be resolved, you need to post them in the support forum. I would not suggest discussing issues in live chat as well since it is difficult to merge both at once. I suggest sticking to this one topic only.

I’d really appreciate some assistance from your side to get the issues solved. Please provide me admin access in a private reply again and send me more info about the issue.
Thank you

Hello,
Sorry to hear about the issue.
I would suggest first to update pro membership plugin first if it is not updated.
If possible, Could you please provide me admin access of your website in private reply to check the issue?

Thanks

Hello Stefanie,
Hope you are well.
Could you please share me the related urls to check the issue?
The link you provided is unable to access.
However, it will be very cooperative if you record reproducing your issue using a tool like this?
If possible please also share temporary admin access in a private reply to solve the issue quickly.

Thanks

Hello @rodkamd,
Sorry to hear about the issue.
Could you please share me the related urls to check the issue?
However, it will be very cooperative if you record reproducing your issue using a tool like this?
If possible please also share temporary admin access in a private reply to solve the issue quickly.

Thanks