Tanvir

Hello,
Got the issue. So actually the issue is from the shortcode [wpdm_archive_flat template=”link-template-card” cols=3 login=1]
To overcome this, You have to first set the Hide Everything from the admin panel > settings page.
Then You have to edit ..\plugins\wpdm-archive-page-main\src\Templates\Flat\views\flat.php
Here you will see hide_empty' ► false in line 5. Just make the false into true.

Then please check if it works so that it will hide the empty categories.

Second Step:

If it works, then you just make that false as updating plugin will remove the editing. In this case, you have to create a custom template change to keep the edits.

Please follow the following steps to edit a template file so that the new update doesn’t erase your changes:

Create a dir path download-manager/wpdm-arhive-page/**** inside your active theme directory if it is already not there. Here replace **** with Flat,,
Copy flat.php file what you need to modify. You simply need to change false into true to keep the changes, even if wpdm directory addon is updated.

Thanks

Hello,
Sorry to hear about the issue.
I suggest to update wpdm and all the addons of wpdm you are using to the latest version.
If still the problem persists, Could you please provide me temporary admin access of your website to check the issue?
Thanks

Hi,
Got the issue.
If you use the below shortcode and use the hide parameter like the example, it will hide the unnecessary sections.

[wpdm_frontend] – Front-end Uploader UI / Author Dashboard

Thanks

Hello,
Hope you are well.
Have you checked all the shortcodes and demo here?

WPDM Directory Add-on

Let me know please which shortcode you are using.
Doesn’t any of the shortcodes fit your requirements?
Thanks

Hello,
Glad to hear that you have found the shortcode parameter.
I am sorry that there is no other way to make create package simple.
However, you can leave the fields blank if you don’t need in the create package page.

Thanks

Hello Terry,

Hope you are well. For categories hierarchy, giving access to a certain category for a particular role you have to set from the edit category option, then you have to make empty for the Allow Access option or have to give a particular role on it like as I image attached or as usual for the select member option too,

because

Package Access = Package Access + All Category Access = All Visitors + Author = All Visitors

and Package Access = Package Access empty + Category Access(Author) = Author

or Package Access = Package Access(Author) + Category Access(Author) = Author

More details can be found in the below link,

Allow Access: Access Control Option

Hope you have understood. And The feature is actually for packages, selected roles will be applied to assigned packages, and the information I have given above. Thanks for your understanding and appreciation.

Thank you and regards

Hello,
Sorry to hear about the issue.
Generally WPDM licenses are renewed automatically per year.
However, there could be other issues in your payment method which is restricting it to renew automatically. Maybe payment method has been removed because of any reasons.
In this case, I suggest you to try manual payment for renewal. You can do it from https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases
I hope it will be succeed. Let me know please after trying.
Thanks

Hello @Brian,
Sorry to bother you again.
Please provide me admin role to check the issue as I am unable to inspect plugin or other conflict issue.

Thanks

Hello Stefanie,
Actually there is a default condition in WPDM that if files are more than 5, it will show the search bar.
The condition is in FileList.php in the directory wp-content\plugins\download-manager\src\Package

in line 103 if (count($allfiles) > 5) I have changed it to if (count($allfiles) > 50) So it will not show search bar until files are more than 50.
However, if you update wpdm, you have to make this again.

Thanks

Hello @Brian,

It is hard to determine the issue without looking into your website.
I request you to please provide related urls to check the issues or if possible please share your website credentials in a private reply so that I can take a closer look and work with you to get this working.

Here are the details I’ll need –

# Website Login URL
# Username
# Password

Looking forward to hearing from you.
Thanks

Hello,
Sorry to hear about the issue.
I would suggest first to update pro membership plugin first if it is not updated.
If possible, Could you please provide me admin access of your website in private reply to check the issue?

Thanks

Hello @rodkamd,
Sorry to hear about the issue.
Could you please share me the related urls to check the issue?
However, it will be very cooperative if you record reproducing your issue using a tool like this?
If possible please also share temporary admin access in a private reply to solve the issue quickly.

Thanks