Tanvir

Forum Replies Created

Viewing 25 posts - 876 through 900 (of 3,183 total)

← 1 2 3 … 35 36 37 … 126 127 128 →

Dec 28, 2022 at 11:56 am in reply to: List in Alphabetical Order using Shortcode #181753

Spectator

Hello,

Sorry for the inconvenience and for taking your time for this issue.

As I cannot visit your site’s plugins page, I am not sure about the version of wpdm free and wpdm extended shortcode you are using.
However, if it is outdated, please update those to the latest version 3.2.64 and 3.0.4 respectively.

I have again checked the issue in my development environment as well as here. Everything is fine. The categories are correctly arranged. You can edit the page from here with username/password demo/demo. but in your site example page, I see order asc/desc is not working.

There could be other issues in your site. In this case, I would suggest running a conflict test. You need to run a basic WordPress conflict test on your site to detect what actually causes the problem. To troubleshoot the issue, please deactivate other plugins except for WPDM with WPDM extended shortcode. Then check if the issue still persists. If that solves your problem, activate the plugins one by one, and continue checking the issue. In this way, you will be able to detect which one causes the problem.

Regards
Tanvir

Dec 27, 2022 at 6:41 pm in reply to: Video links still displaying after package is expired #181739

Spectator

Hello,

I see you have already related issue opened. Also our developer team has already responded there.
You will get updates there.

Regards
Tanvir

Dec 27, 2022 at 6:36 pm in reply to: Trailing Slash In Pagination Using wpdm_category Shortcode #181738

Spectator

Hello Jan,

Thanks for contacting us.

Could you please share related urls of the issue to check it further? You can share any example pages. It will help us to understand the issue properly.

Regards
Tanvir

Dec 27, 2022 at 6:19 pm in reply to: List in Alphabetical Order using Shortcode #181737

Spectator

Hello Jackie,

Sorry for the delay.
Could you please create a page with shortcode to test the issue. Please also share temporary admin access in a private reply of your website to check the issue further.

Regards
Tanvir

Dec 27, 2022 at 5:57 pm in reply to: Bug with same file name downloading blank file #181736

Spectator

Hello Adi,

Please provide related package link as well as admin access in a private reply.
We will check the issue further.

Regards
Tanvir

Dec 27, 2022 at 5:53 pm in reply to: Error 404 not found when we click on the tag #181735

Spectator

Hello Pierre,

Sorry for the delay. We were not notified because of some email issue with notifications from here.
I have found the issue also fixed it for wpdm.
You are using another plugin Document Library Pro, that is also using the same tag slug document-tag that is conflicting with wpdm tags.
So I deactivated that plugin then refreshed the permalink, then it is now working correctly for wpdm pro.

Let us know for further assistance.

Regards
Tanvir

Dec 27, 2022 at 3:39 pm in reply to: Renewal issue #181734

Spectator

Hello Ali,

Sorry for the delay.
Please send us the payment receipt for that order so that we can verify it to enable the order.

Regards
Tanvir

Dec 26, 2022 at 2:33 pm in reply to: List in Alphabetical Order using Shortcode #181704

Spectator

Hello Jacqueline,

Sorry for the delay.
As I tested, If you dont mention category name in the shortcode, it will arrange the categories properly.

Regards
Tanvir

Dec 26, 2022 at 1:57 pm in reply to: I want to know, how Can I display the download page details on custom post type #181703

Spectator

Hello Pirzada,

Thanks for contacting us.

You can display the download page details using WPDM Pro template tags in link templates.

Let us know for further assistance.

Regards
Tanvir

Dec 26, 2022 at 1:51 pm in reply to: WPDM Advanced Access Control add-on loads forever without returning users #181702

Spectator

Hello Liberty,

Sorry for the delay.

From your website I have found that you are using an older version of WPDM advanced access control.
Please update it to the latest version 3.2.9
I hope the issue will be solved.

Regards
Tanvir

Dec 26, 2022 at 4:53 am in reply to: Bug with same file name downloading blank file #181694

Spectator

Hello Adi,

Thanks for contacting WPDM Support Center.

You have to use minimum php 7.4 version. Also please make sure that you have added license to your website properly by following this doc

However, after adding license properly if the issue still persists, please also provide temporary admin access of your website in a private reply to check and resolve the issue quickly.

Regards
Tanvir

Dec 24, 2022 at 7:04 am in reply to: Bug with Attached Files before vs. after publish of package #181681

Spectator

Hello,

Thanks for mentioning the issue.
I will forward it to the developer team.

Regards
Tanvir

Dec 22, 2022 at 4:02 pm in reply to: Direct Start of Download when open the page-Url #181657

Spectator

Hello,

Thanks for contacting us.

You can create direct download button without the download package page by editing link template. You can send me related pages of your website to check the issue further.
Let us know for further assistance.

Regards
Tanvir

Dec 22, 2022 at 3:53 pm in reply to: Video links still displaying after package is expired #181655

Spectator

Hello,

Thanks for contacting us.
Could you please share related url of your website to check the issue with more details?
It will help us to inspect and solve the issue quickly.

Regards
Tanvir

Dec 22, 2022 at 3:42 pm in reply to: Direct Access Protection Not Working #181654

Spectator

Hello,

Thanks for contacting WPDM support forum.

It is working fine in our testing environment.
You have to add the shortcode to apply the security.
If the issue still persists, please share temporary admin access of you website to check the issue further.

Regards
Tanvir

Dec 22, 2022 at 2:08 pm in reply to: Pricing Table Pro #181651

Spectator

Hello,

Please provide admin access of your website in a private reply.

Regards

Dec 22, 2022 at 2:00 pm in reply to: Pricing Table Pro #181649

Spectator

Hello,

Could you please send me the link of the product you bought?

Regards
tanvir

Dec 19, 2022 at 12:49 pm in reply to: Direct link to PDF lands on landing page and not on PDF – cannot be indexed #181580

Spectator

Hello,

If you create using that feature, the download link will be like this format: yoursite.com/wp-uploads/2022/12/file.jpg as like the default file links of WordPress.
So Direct download link structure will be changed.
However, with wpdm pro you can upload bulk import download packages by following this doc here.

Regards
Tanvir

Dec 19, 2022 at 12:27 pm in reply to: Critical error after activating Premium Packages-Sell Digital Products Securely #181579

Spectator

Hello Adi,

I am not sure about that. The site was in critical error as soon as I activated download manager.
You can test it by deactivate and activate the suspicious plugins one by one to check the conflict.

Regards
Tanvir

Dec 19, 2022 at 12:16 pm in reply to: Prelaunch testing and have several problems to solve #181578

Spectator

Hello Teeg,

Sorry for the delay.
Let me know please if the issue still persists.

Regards
Tanvir

Dec 19, 2022 at 8:30 am in reply to: Failed Network error #181566

Spectator

Hello @Tomyum,
Thanks for your reply.
Please create a new topic if you are still facing issues.
Regards
Tanvir

Dec 18, 2022 at 2:23 pm in reply to: Multiple File Downloads #181550

Spectator

Hello Sameer,

Yes you can add email locked downloads in cart.

Regards
Tanvir

Dec 18, 2022 at 1:45 pm in reply to: Error 404 not found when we click on the tag #181549

Spectator

Hello,

Sorry for the delay.
Please provide temporary admin access in a private reply to check and fix the issue quickly

Regards
Tanvir

Dec 18, 2022 at 1:38 pm in reply to: Critical error after activating Premium Packages-Sell Digital Products Securely #181547

Spectator

Hello,
Sorry for the delay. Somehow I missed this issue.

I found that you are using the older version of wpdm pro.
Please updated it to the latest version 6.2.8
If you can’t update it directly from your website, please update it from the link here.

I hope it will solve the issue.

Let us know for further assistance.

Regards
Tanvir

Dec 18, 2022 at 1:32 pm in reply to: How do I create a template in the form of a file and a picture as in the example #181546

Spectator

Hello Mustafa,

Sorry for the delay.
Have you tried creating templates?

Let me know for further assistance.
If possible please also share temporary admin access in a private reply.

Thanks
tanvir

Viewing 25 posts - 876 through 900 (of 3,183 total)

← 1 2 3 … 35 36 37 … 126 127 128 →