Tanvir

I have found a related issue. Escalated it to developer team. Soon you will be updated.

Hello,

Thanks for contacting us.
Yes you can preselect categories. For that you need to add the category parameter in the shortcode.

— category: use any category slug here if you want to create an archive page for that specific category or don’t use the parameter

Example: [wpdm_archive_filter category= “cat-slug” items_per_page=10 include_children=1 template=”hover_card__2″ cols=1 orderby=”title” order=”ASC”]

Regards
Tanvir

I can confirm no issue regardin guest. The issue lies within preview and files. Dont put link there.

Not resolved still the 504 error there.
However, I would suggest to clear all kind of cache of your site if cache plugin is there, disable that temporary. I hope it will solve the issue.

Yes.
For that use all the user roles in that field instead of all visitor.

Hello,

Visitors appearing properly.

Also just checked. adding guest in the access field of csv is working properly too to get all visitors

Regards
Tanvir

Sorry currently it is not possible with free version to import. It must need the pro version.

Hello,

Thanks for contacting us.

It seems the download permission is not given to all visitors. Please make sure that you have set the dowloads permission to all visitors.

I hope it will solve the issue.

Thanks
Tanvir

Hello,

I am not able to browse the file manager.
Please provide ftp access or add File Manager plugin so that I can edit and create the template.

Not able to activate that

Thanks
Tanvir

Hello,

I have tested to import file in your site.
It is working perfectly.
The csv file is here and the package download link is here.

So what will you do to import all the files

You will download that sample.csv I have just sent. Then you will edit the titles and descriptions accordingly and check the csv headers.
Before importing csv, you need to keep all pdf files those will be imported in download-manager-files directory. If those are added in that directory, then you just need to add file names below files header of csv. if you want to add multiple file, file names are separated by commas and keep them within double quote.

Preview images should be kept in uploads directory to avoid any confusions. Then just add the jpg files names there. If you check that csv I sent, you will get it where and how I added that.

You don’t need to edit other headers of csv if not needed. You may kept it as it is there. Just copy rows and add the necessary details. Try to avoid any ' or any special characters in titles or description. It may conflict.

Let me know if you need further assistance.

Regards
Tanvir

Tested is done. You can restor or do anything that you want to do.

Hello,

Please provide temporary admin access of your website to check the issue further.

Thanks