Tanvir

Forum Replies Created

Viewing 25 posts - 2,626 through 2,650 (of 3,183 total)

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Sep 10, 2021 at 9:51 am in reply to: Massive problems – help needed #161344

Spectator

Hello @mth72,

Sorry for this inconvenience.

Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Sep 10, 2021 at 8:09 am in reply to: Five years and STILL WONT UPDATE! #161342

Spectator

Hello @web907,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here. Just download the plugin+addons and upload to the WordPress plugins options.

Best Regards

Sep 9, 2021 at 4:53 pm in reply to: Page using DM not accessible – There has been a critical error on this website #161316

Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Sep 9, 2021 at 4:21 pm in reply to: How I can create a custom TAG [directory] #161312

Spectator

Hello,

Yes it is possible.

You need to use this addon for that

WPDM Extended Short-codes

then use the shortcode [wpdm_tree] for directory and subdirectory.

Thanks

Sep 9, 2021 at 2:47 pm in reply to: Invalid Download Link #161299

Spectator

Hello,

Please visit here
Then check the bottom of the page where is the create new topic option.

Thanks

Sep 9, 2021 at 1:54 pm in reply to: Videoplayer not working on Safari (iPhone & Mac) #161268

Spectator

Hello,

Please use the wordpress media option to upload and use video with wpdm

Here is an example: https://vanderheem.com/archieven/test-video-safari/

which is Working fine:

Thanks

Sep 9, 2021 at 11:37 am in reply to: Videoplayer not working on Safari (iPhone & Mac) #161254

Spectator

Hello,

I see you are using old version of wpdm that is 6.0.0.
Please install the latest version of wpdm pro 6.0.7 from here and disabled resumable download from wpdm basic setting, video player will work fine with ff, chrome, safari and any other browser.

Thanks.

Sep 9, 2021 at 10:06 am in reply to: Page using DM not accessible – There has been a critical error on this website #161251

Spectator

Hello,

The issue is because of the conflict because of the outdated version of WPDM – Form Lock. I have disabled that. Now it is okay.
If you need to use that addon just use the updated version 1.9.0 from here if you have purchased that.

Thanks

Sep 9, 2021 at 6:31 am in reply to: Page using DM not accessible – There has been a critical error on this website #161243

Spectator

Hello,

I see you are using free version of WPDM but as you are posting it pro forum I think you have WPDM pro.
Also you are using old version of WPDM form lock
Please download updated version of those from here
and upload to your site. Then let me know if it solves the issue.

Thanks

Sep 9, 2021 at 6:07 am in reply to: Page using DM not accessible – There has been a critical error on this website #161239

Spectator

Hello,

You can use tanvir@w3eden.com for the admin access.

Thanks

Sep 8, 2021 at 5:56 pm in reply to: why i cant install add-on #161227

Spectator

Hello,

I am sorry that Lazy download addon is not included in the special package of wpdm.

WordPress Download Manager Special Pack

You have to buy it from below:

Lazy Download Add-on

You can check all the available premium plugins and addons you bought from here

Thanks

Sep 8, 2021 at 5:43 pm in reply to: Wpdm Search Results #161225

Spectator

Hello,

There is another shortcode with wpdm search results.
You can use that with the free version. I hope it will solve your problem.

[wpdm_search_result] – Shows Search Form

Sep 8, 2021 at 5:28 pm in reply to: WPDM search result “No Results found” message #161224

Spectator

Hello,
I am sorry, unfortunately at present no function is available to select whether to display a message when no downloads have been found. Whenever a search string is created in the future, you will be able to use the translated version of it.
I hope it will be fixed in future updates. You can post this issue to feature request section.
Thanks

Sep 8, 2021 at 5:04 pm in reply to: Updating links within the My Account page #161223

Spectator

That’s great.
Thank you.

Sep 8, 2021 at 3:10 pm in reply to: Videoplayer not working on Safari (iPhone & Mac) #161215

Spectator

Hello,

WPDM uses html5 for the video player.
The issue is browser doesn’t support html5 video. Make sure that the safari you are using supports html5 video.

The video should be displayed if you are using an HTML5-capable browser.

Thanks

Sep 8, 2021 at 2:36 pm in reply to: Updating links within the My Account page #161213

Spectator

Hello,
I provided solution with redirect parameter of shortcode. As you are using many pages with many languages, that is the best solution for you. The fact here is that one page is not being translated but one page has different language versions. So it is not possible to auto redirect to different languages version with one shortcode without using the redirect parameter.
Thanks

Sep 8, 2021 at 1:58 pm in reply to: Page using DM not accessible – There has been a critical error on this website #161210

Spectator

Hello ,

Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Sep 8, 2021 at 1:48 pm in reply to: Wpdm Search Results #161207

Spectator

Hello,

Unfortunately link template editing is not possible with free version of WPDM.
We have similar search functions with our directory addon.

WPDM Directory Add-on

See example here here I used the shortcode [wpdm_simple_search cols=1 template=”default-template” items_per_page=5]

Also you can check our special package with maximum addons:

WordPress Download Manager Special Pack

Thanks

Sep 8, 2021 at 12:57 pm in reply to: Wpdm Search Results #161198

Spectator

Hello ,

Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Sep 8, 2021 at 11:50 am in reply to: Download manager view more setting #161195

Spectator

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Sep 8, 2021 at 11:42 am in reply to: Nothing works #161193

Spectator

Hello ,

Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Sep 8, 2021 at 11:16 am in reply to: preventing download from ‘download’ #161190

Spectator

Hello @goldenmoon,
Sorry to hear that.
You can temporarily turn off the antivirus and do what you are trying.
Thanks

Sep 7, 2021 at 6:25 pm in reply to: Videoplayer not working on Safari (iPhone & Mac) #161155

Spectator

Thanks for the access.
Could you please also send me screenshot or video record of the issue on the device using tool like this?
I need to see what it shows.

Thanks

Sep 7, 2021 at 6:05 pm in reply to: Videoplayer not working on Safari (iPhone & Mac) #161152

Spectator

Hello,

Did you upload video using media library?
if you are adding a video file, you can add it using the media library, then it will play everywhere without any trouble.
If still the problem occurs, please share temporary admin access of your website in a private reply.

Thanks

Sep 7, 2021 at 4:33 pm in reply to: User Reviews not working #161140

Spectator

Hello Nadine,

Thank you very much for your great review.
Don’t hesitate to post here if you face any problems with WPDM.

Have a nice day.

Thanks

Viewing 25 posts - 2,626 through 2,650 (of 3,183 total)

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