Tanvir

Hello,
Please provide temporary admin access of your website so that we can resolve the issue quickly.
Thanks

Hello,
Glad to hear that.
I have forwarded the issue to the developer team. They will add this in the doc.
Thanks

Hello @raul-queiroga,
Sorry for this inconvenience.
Please use the parameter include_children=1 . It will show subcategories too.
Let me know if the issue solved.
Thank you

Hello Jennifer,

Yes, you must keep all the files on your server in order to make the zip file. Since zip files will be created dynamically on your server, it is necessary to keep all files in a package on your server.
You should now update the packages by uploading the files using this option.

Following this, Zip will work fine.

Thanks

Hello,
Glad to hear the issue is resolved.
You can be notified by receiving a file download notification email when a file download request is received. For that you have to set this up. I tested and working on your website properly.

By the way, email can be used only as a notification, you can ignore that or you must enter to panel to take any related actions.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Thanks

Hello,
You need to add custom css from menu Appearance > Customize > Additional CSS
then add this line #coupon {display:none !important}
It will hide the coupon option.
Thanks

Hello,

For this you need to activate this plugin
You just delete the test membership plans and test members.
The stats will be cleared.
Thanks

Hello @creativehaus,
You can manage subscribers from here:

and here:

Thanks

Hello ,
Could you please share the related page/file/package URL with us?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.
Thank you

Hello,
Yes it is possible to upload multiple files in a package and you can also enable single download.
I apologize, however, that the table view using wpdm shortcodes will not be like the screenshot.
You can check this shortcode and demo for the tableview.
Thanks

Hello,
Hope you are well.
Here the WPDM Premium package plugin was used. Adding price with download packages will automatically show add to cart option

Premium Packages – Sell Digital Products Securely

For Add to Cart option for any(free/premium) packages you need this addon

WPDM – File Cart

Thanks

Hello @sebastiangiran,
Hope you are well.

WordPress Newsletters Plugin – Now WP Outreach

WordPress Newsletters and AutoResponder Plugin will help you to notify all subscribers about new posts, downloads, and updates. It will also capture subscribers with appealing signup widgets, Import & Export Subscribers
You can check the doc and related screenshots from here
Thanks

Hello,
I am sorry. I would not suggest to skip the uploads folder of wordpress for uploads.
In this line define('UPLOAD_DIR',$upload_dir.'/download-manager-files/') if you change download-manager-files to any name, that directory will be created and used for wpdm files.
However, you need to make the changes again after updating plugin.
Thanks

Hello Ikram,
You can set default upload location editing download-manager.php , line #83 define('UPLOAD_DIR',$upload_dir.'/download-manager-files/') .
Then this directory will be the default upload path.
Thanks

Hello,
Please provide temporary admin access of your website in a private reply.
It helps us to quickly figure out the issue and resolve it quickly.
Thanks

Hello,
Sorry to hear about the error.
WPDM has a condition that will trigger the message will appear, if you try to download multiple times at a same time from same ip.
So to get rid of this, You have to enable this:

However we have updated wpdm to 6.0.8 you can also update to that version.
Thanks

Hello,

You can use this plugin to clone everything to the devdomain. As you are using cloned version for development purposes for a short time, I hope no problem will occur. If you face any issue after cloning, just post a reply here about the issue.

Thanks

Great
Thank you
I appreciate your consideration.
If you face any issues, don’t hesitate to post here.

Hello,

Please make sure you have this two files in the download-manager/languages directory. It should work properly.

If you think still the issue persists, you can use any translation plugin to translate.

Thanks

Hi,

You are welcome.

However,If you found my support helpful, could you leave your valuable review here?
Your rating keeps us inspired ❤️
Best Regards

Hello,

You can use template tags to link thumbnail.
For that you have to use [page_link] for package page or [download_url]
for direct download link
To open in a new tab, you have to use code like this
<a target="_blank" href="[page_url]">[title]</a>
details:
https://www.wpdownloadmanager.com/doc/templates/template-tags/

I hope the issue will be fixed in the future updates of wpdm elementor. I have forwarded the issue to the developer team.

Thanks

Hello,
I found everything okay and see that you have already changed the sender email in the email template.
Please elaborate the issue of your requirement. It is not clear to me.
If possible please send reproduce the issue using tool like this
Thanks