Tanvir

Hello,
To show empty categories, it needs some template modifications.
However, it will be very cooperative if you record me reproducing the settings issue using a tool like this?
If possible please also share the admin access of your website in a private reply so that I can fix the issue immediately.
Thanks

Hi,

If you upload the same file multiple times, you can set the option to overwrite old file to avoid the renaming ( Basic Upload Settings panel ). I see you have already set the option. So the file with same title uploaded to wpdm directory will be replaced. I checked that.

Setting the option to overwrite will solve this issue for future uploads although I am sorry that you have to delete the already created duplicate files and remove those manually from package attached files metabox.

Thanks.

Hello ,

Could you please share the related page/file/package URL with us?
However, it will be very cooperative if you record me reproducing your issue using a tool like this?
If possible please also share the admin access of your website in a private reply.

It helps us to quickly figure out the issue and resolve it immediately.

Thank you

Hello,

you will need wpdm pro discounted special pack for this:

WordPress Download Manager Special Pack

Let me explain more details:

#1. You can create multiple directories in wpdm upload directory.
#2. You can upload files to that folder using FTP or any other way
#3. Any change in the folder also will be updated in the package automatically
#4. This means when you add a file to that folder, the front-end user who has access to the package will get the file automatically, you don’t need to edit/update the package.
#5. The special pack has an add-on ( Advanced Access Control ) to help you to assign a package to specific users on need.

Also we have a free addon for REST API. You can check that too.

Download Manager REST API

Thanks

Hello,
We have a addon with better functionalities to make packages user specific.

Advanced Access Control

This addon is also included in our discounted wpdm special pack

WordPress Download Manager Special Pack

Please check this add-on, I hope it will resolve your problem
Thanks

Hello,
private posts is a function of WordPress.
wpdm_category didn’t use any parameter for private post status.
We have a better addon to select users specifically.

Advanced Access Control

You can check that.
Thanks

Hello @julieb559,

Sorry for this inconvenience.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. Latest version of WPDM is 6.0.8 . If you can’t update it directry from WordPress dashboard, Please update from here.
If, still the problem exists then please share your admin login credentials with us in a private reply so that we can debug and give you a better solution about it?

Best Regards

Hello @tectic,
Glad to hear that you have solved the problem by adding a line of codes.
Thanks for fixing and suggesting the solution.
I will forward the issue to the developer team.
Cheers.

Hello,
Thanks for sending the video recording.
Got the issue.
The issue is that “Allow access” is being handled by WPDM main plugin as well as the wpdm_category shortcode.
But the select member option is being handled by wpdm advanced access control addon. It directly handles the package.
In example, If you select allow access for subscribers and select a member who is not a subscriber, then shortcode will show the category to subscribers. But if he try to view the package by clicking, package will show him access restricted by hiding all information about the package.
I would suggest you to set different categories for different access role and allow access for those categories. It will solve your issue I think.
Thanks

Hello,
Glad to hear the problem is solved.
I recommend you search for your e-mail/username and do not change the user role for it while editing the database file in notepad ++.
So be careful for your username/email and keep that as it was. It will fix the issue.
Thanks

Hello,
Sorry for this inconvenience. I just tested it with the latest versions and it is working fine. Downloads are only accessed by selected users even if allow access field is empty.

Make sure that WPDM and all add-ons you are using of WPDM are in the latest version. If you can’t update it directry from WordPress dashboard, Please update from here.
Please update wpdm to the latest version 6.0.8
and advanced access control to the latest version 3.2.1

I hope it will fix the issue. If still the issue persists, it will be very cooperative if you record me reproducing your issue using a tool like this and provide me the admin access of your website in a private reply.

Thanks

Hello,
Please provide admin access of your website in a private reply to check further.
Thanks