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Sidratul Sohrat

Forum Replies Created

Viewing 25 posts - 101 through 125 (of 300 total)
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Apr 11, 2021 at 4:51 pm in reply to: Shortcodes not displayed #150289

Sidratul Sohrat
Spectator

Please share your temporary admin login info in a private reply.

Thanks

Apr 11, 2021 at 10:13 am in reply to: Shortcodes not displayed #150259

Sidratul Sohrat
Spectator

Please check if there is any conflict. Or else you also use those add-ons. All of them are free.

Apr 11, 2021 at 9:26 am in reply to: Shortcodes not displayed #150256

Sidratul Sohrat
Spectator

Hi,
the button should show a popup and show the short-code. However, you can generate shortcode easily ( rather than copy/paste it ) using any of the following add-ons:

If you are using the classic editor:

Advanced TinyMCE button

For Gutenberg users:

Gutenberg Blocks

And for elementor:

Elementor Addons

Also, such an issue only will happen if any other active plugin and theme style conflicting on that page, you may try deactivating other plugins to find the conflicting one.

Thanks

Apr 11, 2021 at 5:10 am in reply to: Purchased Form Lock to add to Free Version – does not work #150250

Sidratul Sohrat
Spectator

On the other ticket, you said you are using Formidable and Contact Form 7. I think those plugins are conflicting with the form lock somewhere, can you please enable/disable those plugins and other plugins for checking, you may also switch theme to another for checking, please let me know then.

Thanks

Apr 9, 2021 at 9:58 am in reply to: Getting permission-denied.txt when download only in mobile browser #150178

Sidratul Sohrat
Spectator

Please share your temporary admin login info in a private reply. Also, user A/B login info to check the issue.

Thanks

Apr 9, 2021 at 9:51 am in reply to: Shortcodes not displayed #150177

Sidratul Sohrat
Spectator

You can enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thanks

Apr 9, 2021 at 8:05 am in reply to: Shortcodes not displayed #150163

Sidratul Sohrat
Spectator

Please share your login info in a private reply to check this issue.

Thanks

Apr 8, 2021 at 4:56 pm in reply to: Shortcodes not displayed #150140

Sidratul Sohrat
Spectator

Please share the related URL.

Thanks

Apr 8, 2021 at 2:02 pm in reply to: Shortcodes not displayed #150121

Sidratul Sohrat
Spectator

Please deactivate and reactivate the plugin, that should fix the issue.

Thanks

Apr 8, 2021 at 8:37 am in reply to: audio player not working #150107

Sidratul Sohrat
Spectator

Please share your related URL and login info in a private reply to check the issue.

Thanks

Apr 8, 2021 at 6:45 am in reply to: Migrate to new site. #150102

Sidratul Sohrat
Spectator

No, there is no size lmit.

Thanks

Apr 7, 2021 at 4:51 pm in reply to: Allow Acess Issue #150083

Sidratul Sohrat
Spectator

Please check now. I have changed the access under the category.

Thanks

Apr 7, 2021 at 3:02 pm in reply to: Migrate to new site. #150072

Sidratul Sohrat
Spectator

Yes, WPDM Pro version has Import & Export option.

Thanks.

Apr 7, 2021 at 12:23 pm in reply to: Open Downloadlink in NEW TAB??? #150054

Sidratul Sohrat
Spectator

Hi,

you can try and follow the link below documentation,

Template Files

by default, you are using link-template-default.php for link template and page-template-default.php for the page template. As documentation, you have to copy the file in the theme directory naming a folder called download-manager, then paste it in page-templates for page template or link-templates for link template. And you have to replace [download_link] with <a href="[download_url]" class="btn btn-primary" target="_blank">[link_label]</a> in related PHP file.

Thanks.

Apr 7, 2021 at 9:34 am in reply to: Packages order #150043

Sidratul Sohrat
Spectator

Please share related URL and temporary admin login info in a private reply.

Thanks

Apr 6, 2021 at 3:54 pm in reply to: Embed Not Working #150023

Sidratul Sohrat
Spectator

@Tanaphone Deactivate and reactivate the plugin, if it does not work enable/disable other plugins and the theme also for checking if there is any conflict.

Thanks

Apr 6, 2021 at 1:28 pm in reply to: Hide downloads when not logged in #150011

Sidratul Sohrat
Spectator

Add the following code after line 235 in /download-manager/tpls/wpdm-all-downloads.php file,

if( ! wpdm_user_has_access(get_the_ID())) continue; hope that will work.

Thanks

Apr 6, 2021 at 9:03 am in reply to: Getting permission-denied.txt when download only in mobile browser #149984

Sidratul Sohrat
Spectator

Can you please clear your site cache? Also, there can be conflict with another plugin, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thanks

Apr 6, 2021 at 5:49 am in reply to: Allow Acess Issue #149958

Sidratul Sohrat
Spectator

Please create another user name under PG Reps and share the login info to check if PG reps can see the package from my side.

Thanks

Apr 5, 2021 at 5:38 pm in reply to: Allow Acess Issue #149950

Sidratul Sohrat
Spectator

Please add any of your email addresses.

Apr 5, 2021 at 11:53 am in reply to: Embed Not Working #149919

Sidratul Sohrat
Spectator

Such an issue only will happen if any other active plugin and theme style conflicting on that page. However, you can generate shortcode easily ( rather than copy/paste it ) using any of the following add-ons:

If you are using the classic editor:

Advanced TinyMCE button

For Gutenberg users:

Gutenberg Blocks

And for elementor:

Elementor Addons

However, we shall check and resolve it with the next update.

Apr 5, 2021 at 5:11 am in reply to: Embed Not Working #149898

Sidratul Sohrat
Spectator

I think there may be conflicting with another plugin, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thanks

Apr 4, 2021 at 4:51 pm in reply to: Embed Not Working #149888

Sidratul Sohrat
Spectator

Please, give your temporary wp-admin login details in a private reply for checking the issue.
Thanks.

Apr 4, 2021 at 2:16 pm in reply to: Error “Cart is Empty” although have item in cart #149886

Sidratul Sohrat
Spectator

No, we don’t have any document on configuring WP Rocket.

Thanks

Apr 4, 2021 at 1:43 pm in reply to: Embed Not Working #149885

Sidratul Sohrat
Spectator

Please deactivate and reactivate the plugin, that should fix the issue.

Thanks

Viewing 25 posts - 101 through 125 (of 300 total)
1 2 3 4 5 6 … 10 11 12