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Embed Not Working

Viewing 10 posts - 1 through 10 (of 10 total)
Apr 4, 2021 at 1:24 pm #149884

Howard Cameron
Participant

In the past, there was a shortcode listed on the “Downloads All Files” screen. Now there is a link button when pushed a screen pops up for a second and disappears. I have tried 3 different web browsers and turning off all pop-up blockers. How do I get to the document shortcode?

Apr 4, 2021 at 1:43 pm #149885

Sidratul Sohrat
Moderator

Please deactivate and reactivate the plugin, that should fix the issue.

Thanks

Apr 4, 2021 at 3:26 pm #149887

Howard Cameron
Participant

I just tried to disable and reenable and I am seeing the same issue. Please see the issue here https://muse.ai/v/D7SHexh

Apr 4, 2021 at 4:51 pm #149888

Sidratul Sohrat
Moderator

Please, give your temporary wp-admin login details in a private reply for checking the issue.
Thanks.

Apr 4, 2021 at 11:26 pm #149890

Howard Cameron
Participant
This reply has been marked as private.
Apr 5, 2021 at 5:11 am #149898

Sidratul Sohrat
Moderator

I think there may be conflicting with another plugin, can you please enable/disable other plugins for checking, you may also switch theme to another for checking, please let me know then

Thanks

Apr 5, 2021 at 11:30 am #149918

Howard Cameron
Participant

I could not find one in comflict. Do you display the shortcode anywhere else as a work around?

Apr 5, 2021 at 11:53 am #149919

Sidratul Sohrat
Moderator

Such an issue only will happen if any other active plugin and theme style conflicting on that page. However, you can generate shortcode easily ( rather than copy/paste it ) using any of the following add-ons:

If you are using the classic editor:

Advanced TinyMCE button

For Gutenberg users:

Gutenberg Blocks

And for elementor:

Elementor Addons

However, we shall check and resolve it with the next update.

Apr 6, 2021 at 3:43 pm #150021

Tanaphone
Participant

Hi, i’m having the same issue. ๐Ÿ™

How did you solve it?

Tan

Apr 6, 2021 at 3:54 pm #150023

Sidratul Sohrat
Moderator

@Tanaphone Deactivate and reactivate the plugin, if it does not work enable/disable other plugins and the theme also for checking if there is any conflict.

Thanks

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