DPSI Partner Relations

I did have a look into the WordPress forgot password functionality (https://www.dpsi.com/wp-login.php?action=lostpassword) and it sends an email and the link works fine.

Thanks,
Steve

I verified that php mail is working on our site. I tried disabling all plugins and email will send from WordPress… ie. Forgot Password however it does not send from WPDM forgot password.

Some of this is fix however not all of it.

1. I can now get into the Download Notification email template. However, when downloading it does not send an email.

2. Forgot password still not sending an email to reset password.

Thanks

We have purchased both add-ons again, re-downloaded the new WPDM plugin along with both add-ons.

After reinstalling everything the following issue still exists:

1. When clicking on Email Templates the following error appears: There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress.

2. After clicking forgot password and entering my email address, no email is being sent.

Please help.
Thanks,
Steve

It appears that this issue is related to the download notifications add-on. For files that do not send email notifications there is no issue, the issue is only with those that require notification.

Hope this helps.

When will the update for the Quick Forms be updated?

Steve

Maybe I am not asking this correctly.

Let me try to better explain what we have.

Under Settings I go to ‘Quick Forms’

Once there I have a field called DPSI Customer # with the following attributes:
– Field Label: DPSI Customer Number
– Field Name: acf_Registration_cust_no
– Field Type: Text
– Required Attribute: Not Required

Once the user registers on our site we capture the information. We can then go to the Users/All Users section of the wordpress site. There we can view the customer and we see the DPSI Customer # that they entered on the registration form.

The customer then logs into our site and downloads a file that is password protected. They are prompted with a message saying that an email will be sent to them with the password to unlock the file.

An email is then sent to our support team (via Download Notifications) stating the a user has downloaded a file and requires a password to unlock the file after download. Our support teams then needs to verify that this is a active customer of ours and is permitted to unlock the software that they downloaded.

Here is the problem: The email that support receives contains the users email address but we cannot show the DPSI Customer # that was entered during registration.

We need to show the DPSI Customer # on this email that we send to our Customer Support team.

How can we do this?

Thanks,
Steve

Hello,

Will this functionality make it into the next release and if so when can we expect to see it?

Again this functionality was one of the main reasons that we purchased this add-on as we were lead to believe that it was already in the plugin.

Thanks,
DPSI

That works but I am trying to use a jstable (sorry for not mentioning that earlier). Here is the exact code that I am trying to get working.

[wpdm_all_packages jstable="1" items_per_page="10"  categories="iMaint"  order_by="create_date" order="desc"]

Thanks