Forum Replies Created
Hello HappyHelper,
Hope you are well. Thanks for writing to us. I have already forwarded your issue to our team. However, in the meantime, you can control the visibility of the side file cart from Downloads > Settings > General > File Cart Settings > Enable File Cart option. Please kindly check.
Thank you and regards.
Glad to hear that. However, if you need further help with anything else, please don’t hesitate to open a new topic.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Alfonz Ritzek,
Hope you are well. And sorry for the inconvenience. Can you please kindly let me know which version of WPDM you are using? Also please confirm if the error/warnings coming from the latest version of WPDM. Please kindly check.
Thank you
I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Jerome Coffey,
Can you please open a separate topic for your issue? Thus we can maintain the query. Please kindly check.
Thank you
It shouldn’t be happend. Please check if you are checking correct email which is your WPDM account attached. Other users also not reporting such issue. Please kindly check again.
Thank you
You should get the email before your charge. Please kindly check your all mails including spam folder. You also be mailed with the invoice. Please kindly check and share with us the order referrence or order id details. Please kindly check.
Thank you
Now the packages will be filtered via ajax call not need to submit then reload or with URL param, it will sync the packages via dropdown category choose. Please kindly check.
Thank you
Yes, you can do it here, https://www.wpdownloadmanager.com/support/forum/download-manager-pro-feature-request/. Please kindly check and let me know, if you have any more queries.
Thank you and regards
Hello Esteban Rubiales,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
I have information from our team that, It will require customization to display multiple video preview in download page(page template). Please kindly knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/, with your requirements. And regarding the documentation, The issue will be fixed the details there accordingly. Please kindly check.
Thank you
Ok, you can share the screenshots with issue. And if your issue exact like others and you have information that the update will fix the issue, you can wait. Please kindly check.
Thank you
That’s great and glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance.
Thank you again and regards
Hello Ishan Bhandari,
Hope you are well. If you have the active order, renewed earlier, please kindly put your license key from Downloads > Settings > License option and save the settings. For your licese key issue , you can check these articles too,
Please kindly check.
Thank you and reagards
Hello Courtney Huber,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic. If you get some free moments, can you please give us a 5* here https://wordpress.org/support/plugin/download-manager/reviews/?rate=5#new-post, It will inspire us a lot. Thanks in advance…
Thank you again and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
According to Developer license you can use the license upto 48 sites, not more than, please check from here too, https://www.wpdownloadmanager.com/pricing/. Please kindly check.
Thank you
Can you please let me know other sites license are working properly, only one site you are facing the issue, can you please let me know also how many sites you are using the license now? Please kindly check.
Thank you
Can you please check this article too for your issue, https://www.wpdownloadmanager.com/doc/im-getting-invalid-license-key-error-when-trying-to-activate-my-wpdm-pro-license-how-do-i-fix-this/. Please kindly check.
Thank you
Hello annadiane albertine,
Thanks for your information. Please kindly let me know if you are facing any issue with WPDM plugins or add-ons. Please kindly check.
Thank you
We are checking the issue. I have already forwarded your issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Alessia Cellini,
Hope you are well. And sorry for the inconvenience. Please kindly share the order id details thus I can forward it to our team authority. Please kindly check.
Thank you
Hello Menachem Tauber,
Hope you are well. For your issue, please kindly send an order note from this page: https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases, You can follow this tutorial to send the order note: https://youtu.be/h46gJwjtcV8?si=TgNX8pnJY8Rtn8xQ. Please kindly check and let me know if you have any queries more.
Thank you