Forum Replies Created
I have forwarded again the issue to our related team authority. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
For the Download > Settings > Updates option will may not work properly for some server settings. please kindly check if you have any queries.
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It can also happen, if you update plugin from here, Downloads > Settings > Updates, please kindly check.
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Can you please confirm it, does the issue happen only with dropbox storage attached files? please kindly let me know.
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Our other users didn’t reported such issue similar like this. There maybe a settings or possibly auto update can do such thing from your site. Please kindly check.
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Hello Anna Nguyen,
Hope you are well. And sorry for the inconvenience. Please share the package URL which is issue related. Also if possible, can you please give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards.
Please kindly use this for site and let me know if it resolves your issue,
@media only screen
and (min-width: 768px)
and (max-width: 1024px) {
.row .col-md-6 {
width: 350px !important;
}
.media-body {
font-size: 12px;
}
.ml-3 .wpdm-download-link {
font-size: 10px !important;
}
.package-title a {
font-size: 15px;
word-break: normal;
overflow-wrap: break-word;
}
}Please kindly check.
Thank you
I have information from our team that, Please kindly confirm if you are performing the activation separately for each site and validating it using the license. If not please activate each site separately and validate with license. Please kindly check.
Thank you
Hello Ben London,
Hope you are well. And sorry for the inconvenience. Have you enabled auto update for your plugin also for amazon s3 add-on? Please kindly check and let me know.
Thank you and regards
This add-on providing many shortcodes, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on/, Have you checked all shortcodes demo if any fulfill your requirements. Please kindly check.
Thank you and regards
Hello Barnabas Helmy,
Hope you are well. Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Michelle Grembowski,
Hope you are well. If you have already did that, please kindly have some patience. The way is for cancelling auto-renew please send an order note from your account following this article, https://www.wpdownloadmanager.com/doc/how-do-i-turn-off-auto-renew-for-my-wpdm-pro-subscription. Also, please let us know which feature we can add/improve or support we can give you. Please check and let me know if you have any queries.
Thank you and kind regards
Hello ChimpAgency,
Hope you are well. And sorry for the inconvenience. Please share the related URLs. if possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Please kindly share the issue whole in detail and the adjustments need, thus I can forward it to our developers.
Thank you
If the next update comes, the adjustments will be removed. You adjusted it in the download manager plugin. However, can you share information on whether WordPress.com or users of Memcached are facing the issue for which you made a patch, the issue, and the adjustments that resolve it in two environments? Thus I can forward it to our developers. Please kindly check`.
Thank you
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello HappyHelper,
Can you please open a separate ticket for your issue please , thus we can maintain the query.
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Has the problem been resolved with the above code for your site? Please kindly let me know.
Thank you and regards
I have updated your concern to our team. Please kindly check and let me know if you have any queries more.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
It will also work in staging site. No need to check in live site, can I check the process in staging site? Please kindly check.
Thank you
It is working properly on our testing site here, https://free.wpdm.online/packages-block-check/, I think it may have a conflict between your plugins or theme. You can disable one by one other plugins for testing if there any conflicts. You may also switch theme to another for checking. If you permit me I can also check the process. Please kindly check.
Thank you