Forum Replies Created
Hello mrcbt,
Hope you are well. Thanks for writing to us. If this solution working properly with your bricks builder, you can continue with this. However, Please kindly check and let me know if you have any queries more.
Thank you
I can’t able to access editor page of your shared page, also not founding from backend pages or posts, can please let me know which shortcode you are using there? Please kindly check and let me know.
Thank you and regards
Sorry for the inconvenience. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Hello Jipsa de Groot,
Hope you are well. Can you please kindly share the order id details too for the issue? Please kindly check.
Thank you
Hello Ekta Macrew,
Hope you are well. Please navigate to Downloads > Settings > Frontend Access, and check the Login Page and Register Page dropdowns, select the option None Selected and Save Settings. Please let me know then if the issue is resolved.
Thank you.
Hello Vicky Perry,
Hope you are well. [wpdm_categories] shortcode work with Download Manager Pro, Free And with WPDM Directory add-on, https://www.wpdownloadmanager.com/download/wpdm-directory-add-on version. For more details, please kindly check here, https://www.wpdownloadmanager.com/doc/shortcodes-wpdm-categories/, Please let me know if you have any queries more.
Thank you and regards
I have update information from our team that, right now, the shortcode:
There are no performance issues with loading all packages.
Previously, the package count and pagination were displayed based on the user’s/category access level. This required filtering each package, which caused performance issues.
Please kindly check.
Thank you
I have updated your concern to our team. Please kindly check and let me know if you have any queries more.
Thank you and regards
This css, `.wpdm-downloads,
.wpdm-packages,
.w3eden .row {
display: flex;
flex-wrap: wrap;
align-items: stretch;
}`
was in this template, https://staging.tuffindustrialproducts.com/wp-admin/edit.php?post_type=wpdmpro&page=templates&_type=link&task=EditTemplate&tplid=custom_link_video_template, which was making the conflict, I have removed that, now it is working properly as expected,
Please kindly check now.
Thank you and regards
Please kindly share the related URLs so we can check the issue in further detail. Please kindly check.
Thank you
Hello Craig B,
Hope you are well. And sorry for the inconvenience. Please kindly share the related URLs. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue?
Thank you and regards
Sorry for the inconvenience. If possible, can you please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
Hello Tracy Reinhard,
Hope you are well. And sorry for the inconvenience. If possible, please, give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards
If you have purchased any special pack, that could add both plugins, but if you are purchasing them individually, you need to pay separately. Please kindly check.
Thank you
If possible, please, give your temporary wp-admin login details in a private reply for adjusting the issue.
Thank you and regards
I have information from our team that, for better performance, all packages are loaded first, and access restrictions are applied afterward. This approach reduces database pressure and ensures faster page loading.
If you want to like the package count and pagination to reflect only the packages accessible to each user, this would require customization. You can also knock here, https://www.wpdownloadmanager.com/download/custom-upgrade-service/
Please kindly check.
Thank you
Have you not purchased the add-on yet? Please kindly check if it has been purchased and download it from https://www.wpdownloadmanager.com/user-dashboard/ so you can use the latest features and shortcodes.
Thank you.
Hello Greg,
Hope you are well. And sorry for the inconveneince. We are checking the issue. I have already forwarded it to our related team authority regarding the issue. Please kindly check and let me know if you have any more queries.
Thank you and kind regards
Have you fixed that incrementing per page download packages now? Please let me know.
Thank you
For now, if you can continue, you can use the standard editor only for login page. Please check.
Thank you and regards
Glad to hear that. However, if you need further help with anything else, then please don’t hesitate to open a new topic.
Thank you again and regards
Hello David Meeke,
Hope you are well. Thanks for writing to us. There is basically no restriction on file size; however, for setup, requirements, and performance optimization, you can check these articles:
Please kindly check and let me know if you have any more queries.
Thank you and regards
The CSS I have given you doesn’t present what you gave here. Please kindly check.
Thank you
Okay, sure
Thank you
Please kindly let me know if you have any queries more.
Thank you