- This topic has 22 replies, 2 voices, and was last updated 1 hour, 2 minutes ago by
.
We have the packages widget for WPDM on our site, and it was working until recently. When we enter a search term and click Apply Filter, the page reloads, but the content doesn’t change.
We tried plugin conflicts, downgrading to WP 6.9, and updating all plugins, but those didn’t help.
Any ideas?
Hello Lou Friedman,
Hope you are well. And sorry for the inconvenience. Please let me know which shortcode/widget you are talking about. Please share the related URLs. If possible, please give your temporary wp-admin login details in a private reply to check the issue.
Thank you and regards.
The packages module of WPDM Elementor is working properly on our testing site. Can you please share the login URL of your staging site? Also, am I permitted to enable/disable your plugins for some time, and can I also switch the theme for testing if there are any conflicts? Please kindly let me know.
Thank you
With your access credentials, I can’t access the Plugins menu from the backend. Please kindly check.
Thank you.
I can able to access the plugins menu now. But there is no option I can find for deactivating or activating plugins. Please kindly check and let me know.
Thank you and regards.
I have updated download manager plugin to the latest, now it is working here properly, https://courts-stage.mystagingwebsite.com/forms/, please kindly check now.
Thank you
Hi Nayeem,
I have tried the form search and clicked apply filter, but it still doesn’t do anything for me. In fact, none of the filters are working. This is now version 3.3.58. I am going to update to the latest and try again…no luck. Still not working in 3.3.62. Any ideas?
Please kindly share the related URLs. Also kindly reactivate your login credentials again for checking. Please kindly check.
Thank you
I don’t understand your reply. Credentials were shared on June 8. I have checked them and they work. The affected URL is listed in your previous post.
I shall try to check your issue tomorrow, if I feel better. Today I am feeling sick. Thanks for your appreciation.
Thank you
I have tried clearing the edge cache, the elementor cache and the browser cache and using an incognito browser. And yet it still has same behavior: works when logged in to WP, but not as a visitor.
Somehow my latest reply has been removed. However, Can you please let me know have you modified the core files of plugin, the appearance of same elementor element here, https://pro.wpdm.online/package-filter/ is diffrent from yours. I can’t able to delete and again install the plugins. Can you please try that and let me know?
Thank you
We haven’t modified any of the core files. I updated to 3.3.66 and it makes no difference for me. The link provided above shows a blank page. If it looks different it’s likely due to CSS.
Please kindly check now, https://courts-stage.mystagingwebsite.com/forms/, it is working properly now.
Thank you
The formatting for the above page is not good. And it ALSO fails for me using Guest mode on a Chrome browser – searching for keywords returns the same list. Just a flash and same.
https://courts-stage.mystagingwebsite.com/forms/
This page is also not displaying results when clicking apply filter.
It was working, have you adjusted anything or added any new plugin, change theme or theme code. Please kindly let me know.
Thank you
Hello,
I tested it and it wasn’t working, then I tried changing the cache settings, the async settings, using different widgets like the Packages by Category widget, but they all failed. Then I set it back to how it was, with the Packages widget, including the Forms category, and using a custom template.
I’ve tried different devices too.
Are you logged out when testing? It is interesting that it works when I am logged in – that may be a clue.
Thanks!
It is very old topic, so I have forgot about the solution, can I able to deactivate other plugins for checking if there any conflicts remained, also can switch the active theme for checking? It can be 5-10 minutes for checking this process. Please kindly let me know.
Thank you
Yes, go ahead and try to see if there are conflicts, however we did take those steps to start and didn’t find a theme or plugin issue.
Recall these things:
1. It works when logged in, not when logged out.
2. It doesn’t work for me on the demo you provided.
3. Have tried different browsers, cleared all caches, Elementor cache and more.
You must be logged in to reply to this topic.