Nayeem Riddhi

Hi,

Sorry for some late. what is your site URL?

Thanks.

Hi,

Please have patience, others many users are using this too. there may somehow conflict with others, but naturally, it is not. please update WPDM to the latest download-manager-5.0.8 . I hope it may help you. otherwise, if possible, Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

Developers are updating. please have patience. There is a lot of feature in a queue for updating.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Oh, I have thought it is with live forms, but contact form 7 generally not create the download link immediately. How do you have managed it? It sends the download link to the relative email.

Thanks.

Hi,

Your created user role has not enough access for checking the download section. please check.

Thanks.

Sorry for some late, but it is working with the USA IP too,

please check.

Thanks.

Hi,

For now, Shared with me tab will only show the files, however, our next update will the shared folders there too.

Thanks.

Yes, that is right. Wait for the update, I have informed it to the related developers.

Thanks.

Hello,

Please, give your temporary wp-admin login details in a private reply for checking and also the related pages.

Thanks.

Hello,

You are not using the WPDM pro version, that is a free version.

Thanks.

Hi,

It should work. Please, give your temporary wp-admin login details in a private reply for checking.

Thanks.

Hi,

I have checked the issue. It may be a compatibility issue with the browser. I have informed about it to the related developer. I hope in the next release it will be fixed.

Thanks.

Hi,

Payza payment settings under the premium packages option in the settings options tab. please check.

Thanks.

Hello brother,

I am one of staff of them. please discuss furthermore in support@wpdownloadmanager.com with your payment related issue. please open a ticket here any settings related issue or adjustments with your add ons. I will try to look over those.

Thanks.

Hi,

You may be missing something, please check your purchase dashboard again, please see the attached image, it is available there,

Thanks.

Hi,

It is kind of different from an Email lock. There have been additional settings. Today I will try to update you.

Thanks.

Oh sorry, I have missed it. I am going to check it today.

Thanks.

Hi,

Hiding several sections with CSS will work if you put your CSS in theme/child theme CSS file. It is also an easy process. and if you have customized any add on part, never forget to keep it back up, because of the updates of the add on.

Thanks.

Hello,

I have missed your topic. today I am going to check it.

Thanks.

Hi,

Is it related to the WPDM or you are facing trouble with the WordPress dashboard?

Thanks.

Oh really sorry, I have missed your topic. It may be a CSS or Jquery issue. Because, when you click the additional preview images “plus” image it takes you to the top of the page. Please try adjusting from Downloads > Settings > User Interface enabling/disabling styles/scripts. It may help you. Please let me know.

Thanks.

Hi,

For any customization support please place your query here,

User Dashboard

I hope you will get your services.

Thanks.

Hi,

For canceling autorenewal please email support@wpdownloadmanager.com. If you want to cancel your subscription, please mail your order ID to or send an order note from your order details page.

Thanks.