Nayeem Riddhi

Yes, if you properly set up the requests call for tags, it will work then too

thanks

Has the problem been resolved? please let me know

thanks

Sorry for some late, we shall try to update it in the next update plugin

thanks

We shall try to fix this in the next update, sorry for your inconvenience

thanks

Do you want the category filtering/combo box before the shortcode for the packages, please let me know

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Hi @Camara,

Please open a separate ticket for your issue please, we shall try to help you

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Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

What process you have followed here, https://www.ddn.com/download/nvidia-superpod-ddn-a3i-ai400-appliance-with-the-exa5-filesystem/ for hiding the download information with the submission form or have you used any customized form, please let me know

thanks

Have you switched the theme recently, it was saved in theme style.css, however, I shall try to adjust again it tomorrow

thanks

It is working fine from my side, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

Generally, category access for roles and packages follow these steps as I describe below,

before giving access to a certain category for a particular role you have to set from edit category option,

then you have to make empty for Allow Access option or giving a particular role on it like as I image attached or as usual for select member option too,

because Package Access = Package Access + All Category Access = All Visitors + Subscribers = All Visitors

and Package Access = Package Access empty + Category Access(Subscribers) = Subscribers

or Package Access = Package Access(subscriber) + Category Access(Subscribers) = Subscribers

please use this shortcode if wpdm_category is not working, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_packages-wp_query-in-a-shortcode-for-download-manager-packages or if possible, please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

If you are facing display the packages that the logged-in user has access to, please check the option as I image attached and also make same as your packages

and then, please let me know

thanks

Ok, please revert them again from settings, if it creating some problem. However, glad to hear that, your problem has been solved temporarily, but if you want to give access from category with advanced access control add-on, you have to do this that way, I hope you have understood

thank again

please use [download_count] template tag in your page/link-template PHP file, for more template tags, you can visit this doc, https://www.wpdownloadmanager.com/doc/templates/template-tags/

thanks

Soon, I shall try to update about this

thanks

Have you checked this option as I image attached,

from Downloads > Settings > Basic > Access Settings > When user is not allowed to download:, please check and let me know

thanks

It is related to upload_max_size, please check this doc, https://www.wpdownloadmanager.com/how-to-increase-the-maximum-file-upload-size-in-wordpress-download-manager/ for getting more details

thanks

Hello,

Please go to Downloads > Settings > Licence save settings again for license key option, that will regenerate the access token. Finally, go to plugins page and update will work fine this time

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Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks

The login credentials are not working, has the problem been resolved? please let me know, I have Block download links only from Downloads basic settings only for checking, please let me know

thanks

Hi,

For adjusting the picture of the user, If the user registered email profile image is signed up with https://gravatar.com, then it will get automatically for the profile image, I hope you have understood

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Have you download it from here, https://www.wpdownloadmanager.com/user-dashboard/?udb_page=purchases or using the free version, please let me know

thanks

Hi,

Are you using this shortcode, https://www.wpdownloadmanager.com/doc/short-codes/wpdm_user_dashboard-user-dashboard-short-code/, any of your page/posts, please let me know

thanks

Has the problem been resolved? you have marked the topic as resolved, please let me know

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Please, give your temporary wp-admin login details in a private reply for checking the issue.

Thanks